Marks & Spencer Noida needs a total makeover

Marks & Spencer at GIP Mall Noida really needs a makeover in terms of the quality of service offered to customers and it's location of the women's wear section. Earlier on the women's clothing section had more privacy as it was not located right in front of the cash counter. Now there is no privacy even at the entrance of the changing rooms for women as the staff entrance is located there and everyone is just passing by all the time. The men's section has more privacy that way since it is located in a corner.

The clothes are good at Marks & Spencer here but fine customer service is actually quite lacking specially where the sales girls are concerned. I have always had an unpleasant experience with their sales girls who are just not trained to give the right advice to the customers and are quite negative in their attitude. The sales girls at the stores are too interfering and often argue as well as contradict the customer regarding the sizes the customer is accustomed to wearing. Often they mislead the customers as unlike other stores they have no idea that according to the labels,locations ,cuts and designs the sizes always differ for any individual. One doesn't ever wear the same size in everything. So I suggest that when you visit Marks & Spencer Noida, just don't let the sales girls interfere in your shopping and try not to let them bully you into trying out what they think is right for you as after all you know what suits you the best ! They are quite rude and don't let that bother you. Just tell them that you will help yourself...Seriously they ought to select courteous sales girls or they will lose their customers to Vero Moda, Celio or Only stores where even the male staff is giving more professional customer service to it's lady customers.

Their security staff now is more well mannered and professional than their sales people. They need to give good training to their staff to enhance the shopping experience of the customers.

 Even though alterations are free, the experience in getting alterations done there are quite unsatisfactory as they are quite rigid where alterations are concerned. One of their sales boy and their alterations tailor in the past recommended to pay and get alterations done by them outside. Naturally I found that quite odd and unprofessional !

CELIO @ GIP Mall seals it's bonds with customers through it's sensitive and flexible approach

Celio a French Retailer in Men's clothes provides a smart collection for men. And it's shop at GIP Noida speaks of the fine customer service offered usually by French brands. Their store manager is doing a great job and show great sensitivity in dealing with customers specially senior citizens. They also offer a smooth exchange policy interaction with customers. The other day while shopping at the store my mother forgot her credit card there and the store sent it's staff after us immediately to locate us at the mall before we left. Their staff is responsible and courteous.

Very Good Customer Service @ VERO MODA , GIP Mall

Vero Moda store always offers very good customer service and it is really nice shopping there. They have a wide choice of clothes to select from. The ambience and the store's music is great. What is nice is that they give you space while shopping and you can take as long as you want without their urging the customers to pick up something definitely.
Their staff is very enthusiastic, pleasant and helpful. The staff knows exactly what the customer is looking for and offer you more choices as well to select what is best for you. They are willing to put on hold the clothes you like so that you can think about whether you want them or not in a day or two. One always ends up going back to Vero Moda every time because of their flexibility with their customers and the friendliness of the staff.
They too offered me a mini mineral water bottle after shopping which I really appreciated as that definitely adds a personal touch to the entire shopping experience. As it is the staff was even good enough to offer their phone to me when I realised my phone was not charged and I had to call home. I thoroughly enjoy visiting the store every time. They offer really genuine discounts from time to time.

Pleasant shopping experience ONLY @ ONLY Store GIP Mall

It is always pleasant shopping at Only store. They have a great collection of clothes and the staff is  quite well-mannered and attentive. What impressed me was their offering mini mineral water bottles to my mother and I after our shopping. I thought that was very thoughtful of them to do so as we were actually quite thirsty after the long time we spent there shopping. This reminded me of shopping experience in small cities or years before where Indian hospitality meant that water or tea were offered to the customers.
Also it seems they have a flexible return and exchange policy.