People please do not waste your time in posting your complaints on SITICable social media page as they will never be effectively resolved as SITICable refuses to take any responsibility in taking any action against their employees or Local operators for the way they harass the customers through bad attitudes and bad customer service.
Many in our neighbourhood have been disappointed with their services and have turned to Tata Sky.
The person assigned to collect payments from our neighbourhood was very rude and insulting. He always resented our decision to pay by cheque instead of cash. We wanted to continue their services but he made sure our channels were blocked before deactivating the services completely when we escalated the matter and insisted on demanding for a change of person for collection of cheques or a drop box.
Over the months I had complained about it on their website and FB page. I got a call from from SITI Cable but according to their representative they cannot take any action against their operators or provide us with the contact details to get in touch directly. So then who is responsible and whom do we complain to ? Instead of being helpful and co-operative, the male representative was defensive and aggressive. They ought to be selective about choosing their operators or at least have some control over them. Instead they are letting their operators create their own rules, terms & conditions as well as modes of payment. They should encourage their operators to have an interactive approach with consumers in handling of complaints or information regarding cable connection services. Their operators are the face of their company and so all the more they should keep them under strict vigilance. Online payments should be allowed as well in Noida as that will make it more convenient for the customers to make payments.
Better than posting complaints , share your bad experiences regarding their services on social media. Tata Sky services is much better and after the first connection, their Multi connection works out cheaper. It was my mistake to expect SITI Cable to intervene in my issue against the services provided by their operator and investigate the matter. Their attitude on the matter regarding harassment by their operator's payment collector and deactivation of our account without warning and despite our payment is very disappointing. They seem to be clearly siding with the Operator as they have given them full freedom to treat customers any way they want even at the stake of tarnishing the name of SITI Cable. The same can happen to you too. So do not choose SITI Cable. As it is their connection and signal is bad and one does not get good picture quality.
As a Consumers Rights Blogger, it is my duty to inform consumers about the deficiencies of SITI Cable.
