Make My Trip finally promised to investigate the matter thoroughly regarding their delay in sending bonanza vouchers and that too mostly expired ones. Let's see what the outcome will be...Considering the fact that I had escalated the matter thrice through the proper channels and their Management's decision to dismiss my case without a resolution, I really won't be surprised if they take more time to come up with some resolution. But I will wait as long as it takes because I need answers and accountability so that the same is not repeated with another customer. Basically they test the patience of a customer...Many would just get tired and just forget about their vouchers and as a result somebody else would end up using their vouchers. Whatever the case, MMT should know that their reputation will eventually get ruined with such attitude because of customer feedback. Already their changing the fare amount every time at the time of final booking on the excuse that their system was not updated and hence the website reflects a different fare is irritating a lot of customers. Many have complained about this on their FB page.
Showing posts with label Make My Trip. Show all posts
Showing posts with label Make My Trip. Show all posts
Wednesday, February 26, 2014
Monday, February 24, 2014
MAKE MY TRIP'S Lack of Follow Up on Complaint by MANAGEMENT
Make My Trip's concerned team has not handled the matter of my complaint correctly. They kept deviating from the matter. I had escalated the matter thrice and took it up with the Management too but the Management demonstrated no interest in resolving my complaint regarding the expired Diwali Bonanza Vouchers they had sent us.The shopping coupons were not sent to me by Ms. Preeti and their Sales Team as promised in Oct. 2013 and then later expired vouchers were sent to me.Even after second escalation of my complaint, resolution was not provided to us by the Management. Instead the case was closed without consulting me.
With an irresponsible Management like this, I wonder how many people will Make My Trip cheat...After this incident I will never recommend anyone to believe their offers that come with shopping vouchers.
With an irresponsible Management like this, I wonder how many people will Make My Trip cheat...After this incident I will never recommend anyone to believe their offers that come with shopping vouchers.
Thursday, November 28, 2013
Make My Trip's delay in addressing complaints effectively
Make My Trip Travel company takes the longest time in resolving complaints and I would not be surprised if they do not even come up with a positive resolution or alternative. It has been a month and a half and even after escalating my complaint with the Management, no resolution or alternative has been provided to me. Nobody has followed up on the escalated complaint leave alone get in touch with me to update me on the status of my case.
I think they are very inefficient . Effective service means prompt, standardised service and satisfying customer needs. Effective service means avoiding delays in handling complaints and professionally handling complaints. Make My Trip is not equipped to do just that !
Any company could easily turn the negative feelings of the customers into selling opportunities but Make My Trip is very careless to even realize that. Their lack of follow up specially at the senior level has made me lose faith in their services again. Let's see if they can restore my faith in them considering that I am their permanent customer. Be careful regarding their promotions offering shopping vouchers as they never arrive on time.
I think they are very inefficient . Effective service means prompt, standardised service and satisfying customer needs. Effective service means avoiding delays in handling complaints and professionally handling complaints. Make My Trip is not equipped to do just that !
Any company could easily turn the negative feelings of the customers into selling opportunities but Make My Trip is very careless to even realize that. Their lack of follow up specially at the senior level has made me lose faith in their services again. Let's see if they can restore my faith in them considering that I am their permanent customer. Be careful regarding their promotions offering shopping vouchers as they never arrive on time.
Wednesday, November 20, 2013
Careless Attitude/ Lack of proper follow up by "Make My Trip"
Sometimes I feel is it just me or others too encounter the same problems in getting good customer service in their daily lives. Just recently, I had an unpleasant experience with the travel company Make My Trip.
On the 14th of Oct. 2013, I booked an international ticket on Make My Trip and at the time of booking I was told that I would be getting shopping vouchers worth Rs.4000 or so under the Great Travel Bonanza Offer. The vouchers were supposed to be sent to me within 5-7 days but I never received them. Since then I called them several times but nobody ever got back to me as promised. I even sent mails to the travel agent who had booked the ticket. But as expected there was no response.
Finally I decided to escalate the complaint online as this usually works. But unfortunately that too took so long and from 7th of Nov. 2013 till date I have been working on that. Most of the time they did not try to understand my complaint or deviated from the matter. Finally on the 19th of Nov. I received the vouchers after sending another mail to the agent stating that I will hilight the matter and their lack of response on the matter in my blog. But the vouchers seem to have arrived very late as some of them have already expired and some are going to be expiring soon.
I have been denied the pleasure of shopping using these vouchers. And instead of making it upto me for the inconvenience caused , I am being told that the vouchers were sent to me last month which is not true. After three escalations. I have now escalated the complaint further with the Management. I am interested in knowing what their response would be regarding the delay in sending the vouchers to me by their team and their careless approach.
After selling the ticket, there should be follow up by the Sales team concerning whether the customer has received cashback and shopping coupons under their promotions.http://offers.makemytrip.com/promo/gtb/
On the 14th of Oct. 2013, I booked an international ticket on Make My Trip and at the time of booking I was told that I would be getting shopping vouchers worth Rs.4000 or so under the Great Travel Bonanza Offer. The vouchers were supposed to be sent to me within 5-7 days but I never received them. Since then I called them several times but nobody ever got back to me as promised. I even sent mails to the travel agent who had booked the ticket. But as expected there was no response.
Finally I decided to escalate the complaint online as this usually works. But unfortunately that too took so long and from 7th of Nov. 2013 till date I have been working on that. Most of the time they did not try to understand my complaint or deviated from the matter. Finally on the 19th of Nov. I received the vouchers after sending another mail to the agent stating that I will hilight the matter and their lack of response on the matter in my blog. But the vouchers seem to have arrived very late as some of them have already expired and some are going to be expiring soon.
I have been denied the pleasure of shopping using these vouchers. And instead of making it upto me for the inconvenience caused , I am being told that the vouchers were sent to me last month which is not true. After three escalations. I have now escalated the complaint further with the Management. I am interested in knowing what their response would be regarding the delay in sending the vouchers to me by their team and their careless approach.
After selling the ticket, there should be follow up by the Sales team concerning whether the customer has received cashback and shopping coupons under their promotions.http://offers.makemytrip.com/promo/gtb/
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