CROMA CANNOT BE TRUSTED
One should be able to enjoy the electrical appliances one buys but unfortunately that cannot happen when a reputed company like CROMA sells mostly defective appliances particularly fridges & dishwashers to trusting customers. That’s a dishonest way of doing business !
If you have experienced something similar with CROMA, please come forward out here or on twitter. It is high time that consumers come together to stop such harassment . Perhaps we ought to start a petition against them. II have been doing research on the reviews of their customers on twitter and I was surprised to find that many are stuck with the defective appliances CROMA sold them and enduring CROMA’s unprofessional approach in handling their complaints.
CROMA deliberately adopts delaying tactics in accessing complaints to tire out the customer so that the customer just gives up . But know that we as consumers have rights ! Know your rights !
After all we buy appliances to use them but for us to insist that there should be a return is because something is wrong and in our case we got that verified by the technician too ! If the appliances were fine then we as consumers won’t have been sending repeated complaints to CROMA and we would have been enjoying our new purchase. The entire shopping experience results in unpleasantness because of all this. A new appliance shouldn’t have to be repaired or having defects in its initial stages!
CROMA Noida should realize that if they are supportive and take responsibility of their actions,then they would win over lifelong clients and then consumers would invest in buying more stuff from them or upgrade defective ones sold to them by the very same store. But one cannot expect such professionalism from them. This is the first time my parents bought electrical appliances from CROMA and we are thoroughly disappointed since both the dishwasher and fridge were defective. We reported the matter right away but CROMA did not take any action. On our own we directly contacted the respective companies and after many challenges, we were successful in returning the dishwasher to IFB.
Fortunately IFB co operated with us in the end but after endless efforts from our side. At least they believed us when they accepted return of the dishwasher. But Whirlpool is not doing the same because CROMA as a seller is being difficult in the entire matter despite Whirlpool’s technician verifying the defect in the fridge. CROMA is not honouring the original report of the technician on the basis that the report is one month old when the delay in action has been entirely from their end !
It is very easy to sell stuff to consumers but the real customer service and professionalism begins after sale of those appliances to ensure that the clients keep coming back to you.
Problems exist and defects can be there but professionalism lies in how a company handles such challenges to the satisfaction of the customer. In that respect, CROMA fails in satisfying customers and retaining customers.
Buying from CROMA will only result in buying endless inconvenience and absolute unpleasantness !
#cromasellsdefectiveappliances
#CromaRetail
#consumersrights
