A voice once raised echoes in times to come-Consumer Rights Consumer Might !

A voice once raised to protect your rights echoes in time...It may not get immediate results but it lingers and can be heard back when others going through a similar situation voice their thoughts too. That is when the echoes become louder and stronger even though a delayed reaction when so many shout the same concern in unison ! Today somebody referred to my article on Vodafone from the past and came forward to tell me that they are going through a similar experience and how they are being harassed too ! I hope my blog and FB page will give them a platform to be heard ! Or it will give them a direction through which they can find an effective and fair resolution to their complaint.

As I say we must stand together as consumers because in unity are we powerful as consumers to battle daily harassments by certain companies at one time or another.  We must get value for our money ! We must advise each other about the necessary process and action in the direction to be heard by such companies and thereby prevent others from being bullied.

The fight against Vodafone continues...

My petition " Vodafone's Dishonest Business Tones" on www.change.org may have been closed but the fight against Vodafone will continue ! Maybe there were not enough voices that TRAI could hear to respond effectively on the matter. But it is definite that TRAI was not at all interested in addressing this matter from the beginning despite their false assurances in written. And the Department of Telecommunications did not even want to discuss it. The fight against Vodafone continues on my Facebook page ONE RIGHT too. As one customer rightfully commented on my One Right page that the fact that Vodafone is thriving in India despite so many raising numerous complaints against them is because somewhere there is still corruption prevalent at some levels around here. I am thankful to all from India and the U.K who supported my petition and left comments. It is clearly evident that Vodafone is not performing well in the U.K too.

Please do leave comments here as well as there whenever you have any complaints about Vodafone and this may help my petition or start a new one. Vodafone is continuing harassing customers beyond comprehension every day !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones

https://www.facebook.com/oneright4all/posts/1718442325151642

VODAFONE'S WAY OF DISHONEST BUSINESS

Vodafone activates default services in your account such as mobile data connection etc. without the customer's knowledge or permission and then they  present them with exorbitant amounts in bills. By the time you realise it it is too late ! These services that they activate in your account are termed as "default services" by them. Vodafone customers please be careful !
For example they activate mobile data connection in your account without your knowledge then the mobile data ( GSM network ) automatically gets connected and activated on your phone whenever Wifi gets lost or it's signal strength is weak. This information is based on many customers' feedbacks regarding the same. And even when you put in a request to deactivate that unwanted service immediately, you are already charged for it and it is restored back the next day even after deactivation. So be alert ! And please make sure that you have not selected or activated mobile data connection even in your settings on your phone to doubly protect yourself fully if you do not want it.

Know your Rights as Customers in dealing with Telecommunications Companies

Nice to have so many people from India, U.K and so many other countries come forward to support my petition against the Dishonest Business Tones of Vodafone...

For some this may be sheer wastage of time but for some such things matter ! Any telecommunications company could target you next and One has to stand up against such harassment as One to start with and then collectively as One  ! 

Vodafone may never respond positively ! Vodafone may never act responsibly ! But we as customers still still need to spread the word around about their dishonesty to create an awareness amongst others who may become their next victims. Customers must know their Rights ! Customers must be aware of how to deal with the unpleasant behaviour of any Telecommunications Company for that matter !

Just the other day a Vodafone customer I know was being bullied into paying for the 4G SIM card which is supposed to be delivered free at your residence on putting a request for it through their customer service number. Fortunately I intervened and talked to the Manager and as luck would have it that day the Manager agreed with me and ensured free delivery of the 4 G card. So it is important to know what you are entitled to and how...Know your Rights as Customers ! 

Thankful to All of you who supported my petition ! Started with one and now there are 32 supporters...Means a lot ! Please spread the word around !

Somebody has to make an effort in trying to change things for the betterment of consumers !

I intend to wait as long as it takes...And the petition remains open ! Whatever people may say I choose to pursue this matter as far as possible and as long as possible. Vodafone has still not instructed the representatives named in this petition to send out a genuine apology letter. It seems that it has become a fashion for telecommunications companies like Vodafone and Reliance to treat their customers badly and easily get away with it. This has to stop ! We as consumers need to get together to ensure that we get pleasant customer service. 

From activation of a number till deactivation of a number and from buying their products to upgrading plans, customers face thorough harassment and this is not acceptable. Customers are forced to buy certain plans, forced to retain numbers or forced to give up numbers by these telecommunication companies through verbal and mental harassment. This should not be allowed as the customer has the right to decide or choose how long he/she wants to stay with a telecommunications company as long as the customers is paying bills on time and following rules. So customers should be entitled to valid answers and justification if a company wrongfully deactivates their numbers and services.

 Please stand with me and spread the word around to people to support this petition. Many a times I am discouraged by people to continue with this petition for my safety and peace of mind but I contradict that because someone has to become the voice of so many or things will never change around here. We can at least try to work towards changing things for the betterment of consumers.https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones

Apology is a word too expensive for Vodafone to afford...

An apology costs nothing but Vodafone is so reluctant in even giving that to it's customers. Vodafone does not seem to be really apologetic at all for their negative attitude and unfair actions towards customers. I have suffered immensely for the last six months because of the mental harassment and threats of Vodafone representatives  and all they can give in return is a sloppy response. Just false assurances...No action only words ! Is this the kind of response one expects after a long journey to get justice which involved loss of time, loss of energy, financial loss and loss of peace of mind ? Is this all that Vodafone can do for it's customers ? They do not even try to investigate matters leave alone empathise with the customers concerning the atrocious services their representatives are giving. I am very disappointed with their stand on the matter and more so with the attitude of the Department of Telecommunications too who also suspended my complaint based on the false feedback of Vodafone that the case had been resolved. Once again I was forced to then lodge a fresh complaint with the Department of Telecommunications.

On the 29th of November I received a letter from Vodafone with the same statement as before that they basically regret the inconvenience caused due to the inadvertent error and an appropriate action has been taken against the feedback received from me for the customer service. The way I see it , it was a very crisp business  letter and lacked the sincerity of an apology. And I do not appreciate the fact that they keep referring to my " complaint" as "feedback". I had asked for an apology letter to be sent to me from the people involved in harassing me and causing the deactivation of my number but that did not happen. This was not the kind of response I was expecting. From no angle did the letter look like an apology letter. It seemed more like a copied and pasted version of their previous mails to me.

Today they followed up that letter by an email which too did not clearly demonstrate that any investigation took place. Had a fair investigation taken place then my number would have been restored automatically without my re-submitting documents for a new connection. My number was unfairly snatched away from me because of the false feedback of their teams and now instead of taking concrete action against those people they are asking me to buy a new connection for the same number instead to retain my number with a new security deposit when they already have the original security deposit of Rs.500 from me for that number. This is their way of meeting targets by showing that they are actually enrolling new customers. Why should I buy my number again ? It seems this is the path they have adopted in blackmailing customers who want to retain their numbers.

Leave alone compensation for all the mental harassment and financial loss caused to me due to the wrongful deactivation of my number, Vodafone does not even realise the importance of a "sincere apology" from the people responsible for deactivating my number. If Vodafone was apologetic then my number would have been restored to me without my submitting the documents for the second time ! They all are basically trying to cover up for each other. By asking me to re-submit those documents despite my already personally submitting it at the store reflects their partiality to their team and proving them right. They are completely ignoring what happened.

Since June endless number of times I brought this issue to Vodafone's  notice and it is surprising to hear from the External Nodal team in not so many words that now they appreciate my bringing my experience with Vodafone to their notice.

I had informed Vodafone time and again that I would only agree to submit my documents AGAIN once the store concerned admitted their mistake in writing and apologised for it in written. But nothing of that sort happened. Piyush from external Nodal team had misled me into believing that responsibility would be fixed on people concerned and an "apology letter" would be sent to my address from the Nodal Officer. Of course a letter did arrive at my doorstep on Sunday morning and I appreciate that BUT it was not from the Nodal Officer and from no angle did it  look or sound like an apology letter as it was just a pasted version of their previous mails to me in a way and lacked the sincerity of an apology. Further Vodafone has been terming my " complaint" as " feedback" all the time. Mine is a complaint and that is why I expect a proper follow up and concrete action taken on my complaint. 

As I have mentioned earlier, in continuation of my trailing mails on the subject, Vodafone's contention that this whole episode was an exception is not legally tenable. This whole sordid episode inflicted by their company on me was professionally a vindictive misdemeanour and mental harassment which continued till date since 19th of Oct. The same had occurred before in June as well. 

Despite my best efforts to resolve the issue of restoration of my number wrongfully deactivated by Vodafone, their staff always  adopted dismissive and threatening approaches to browbeat me. They were therefore requested to forward  a written apology letter to me for the financial and mental harassment which was entirely the creation of their staff at the Vodafone Stores,Customer care and Nodal team.But Vodafone disappointed me there as well !

 It seems that Vodafone does not pay attention to educate and brief the staff on how to deal professionally with staff or how to deal effectively with complaints. This had totally ruined my festive season. On receipt of a written "apology letter" from the people concerned, I shall think of re- submitting the documents which their staff wrongly turned down at the first instance and then my number would have to be given back to me without security deposit as that has already been paid for this number. Otherwise I will keep pursuing this matter till it's logical conclusion.

For now I am not satisfied with their resolution yet again. As far as I am concerned the case stands open and unresolved. This petition stands stronger than before. If nothing else it is my duty to inform people and specially TRAI about how telecommunication companies like Vodafone and all are treating their customers. Customers are being cheated and harassed just because there are some serious deficiencies in the working of these companies which are being overlooked and ignored. It is high time that TRAI does something to cleanse these telecommunication companies by restricting their dictatorial powers to do just anything with the customers and getting away with it. These telecommunication companies must be held accountable for their negative actions. Swachh Bharat concept should be applied here too . We as consumers now have to pay Swachh tax and so we need to get value for our money all the more !

First Vodafone & Now Reliance Telecommunications- Harassment, Threats & Atrocious customer service

I like many wonder what is happening to the telecommunications companies in India. In their ambitions to keep competing with each other in upgrading technology all the time, they are neglecting basic customer service and so many customers are dissatisfied with what is happening as a result of it. These companies are not valuing their long term customers anymore as they are only interested in gaining new customers through mobile portability so that they could meet targets by selling them upgraded plans. So they do not mind losing old customers at all.

It is about time that TRAI did something about it and takes strong measures to protect the rights of customers who are suffering constantly through call drops, overcharging, hostile customer services, wrongful deactivation of numbers without reason, harassment etc. This is not done ! This is not right ! If customers are going to spend so much of time addressing unresolved complaints against these companies, then there will come a time that people would be forced to just give up their mobile phones for peace of mind and return to the traditional landlines. After all we did survive without cell phones previously and relied on landlines, pay phones and telephone booths. As it is with the sudden deactivation of our mobile phone numbers without any reason or warning by these telecommunication companies in times of need and emergency is only making it more difficult and inconvenient for us. Their bad attitudes are just making matters worse and stressing us out !

These last few months have just been about these very bad and absolutely unpleasant interactions with Vodafone and now Reliance. Vodafone unfairly deactivated my number because of the carelessness of their teams and then subjected us to endless harassment. Till date there has been no investigation or response from them on the matter. The case stands unresolved ! My work suffered because of the sudden deactivation of the number. I have even filed a petition regarding it.

Now Reliance follows Vodafone in not doing their job correctly and thus causing inconvenience to customers. Again even here I have been a loyal and longtime customer. And I always pay my bills much before the due date. I have paid my last bill too through Credit Card and my Bank confirmed the same and yet Reliance Telecommunications refuses to accept that just because their staff did not update that information on the system or there is some error in their system. Whatever the reason , they refuse to pursue the case and Nodal did not even bother to respond to my email. Their customer service executives even refused to even accept my complaint in the first place ! Later after I raised the issue in social media, then at least I was given a complaint number but that too was closed in two days time without proper investigation.I have further escalated the matter though I doubt that there will be a positive outcome. So the only option left is to end the association with them by disconnecting my number or porting out because they are going to block my calls anyway. Either way I would still like to address this on social media and inform TRAI about it though the Department of Telecommunications has demonstrated a very negative approach in the matter with Vodafone.

Seriously I wonder what will be the plight of all customers sooner or later when Telecommunications Companies would be so irresponsible enough to let their staff get away with carelessness and inefficiency. Will anyone ever stop them !? Maybe not...But as consumers We must stand as ONE to fight against this kind of harassment every day. If not NOW then NEVER ! Wake Up Consumers !

Vodafone's attitude as same as before

16 Nov 2015 — Despite my repeated requests to have only written communication, Nodal office called me only to repeat what they have been saying all along i.e their system says that the updated documents were not received and so they decided to deactivate my number which is absolutely false. I did submit the updated documents but their staff did not update that information on the system. According to them, the store concerned declined to comment. I have reminded them that an investigation has to take place for the truth to be uncovered and a written apology letter has to be sent out to me for wrongfully deactivating my number and causing such great harassment as well without their finding out the facts.My case stands open ! But they gave a false report to the Department of Telecommunications stating that the case has been resolved.

Till date an apology letter had not been sent to me and no action has been taken against those people concerned because of whom my number was wrongfully deactivated ! They never bothered to investigate the matter ! And still Vodafone informs the Department of Telecommunications that they have resolved the matter !?

  November 9th 2015- I received an email from the External Nodal Team Delhi regarding my complaint raised against the DOTEL number.

They had asked me to treat this as an "exception" and had requested me to confirm the nearest Vodafone store so that they could arrange the required number and reactivate the same.

My reply was as following -

"In continuation of my trailing mails on the subject, Your contention that this whole episode was an exception is not legally tenable. This whole sordid episode inflicted by your company on me was professionally a vindictive misdemeanour and mental harassment which continued till date since 19th of Oct. The same had occurred before in June as well.

Despite my best efforts to resolve the issue of restoration of my number wrongfully deactivated by Vodafone, your staff adopted dismissive and threatening approaches to browbeat me. You are therefore requested a written apology letter may kindly be forwarded to me for the financial and mental harassment which was entirely the creation of your staff at the Vodafone Stores,Customer care and Nodal team. 

To start with I expect an apology letter. It seems that your company does not pay attention to educate and brief the staff on how to deal politely and professionally with staff. This had totally ruined my festive season. On receipt of a written apology letter, I shall re- submit the documents which your staff wrongly turned down at the first instance. Otherwise I will keep pursuing this matter till it's logical conclusion."

Vodafone strikes again !

Yesterday I received a mail from the PG Portal which said "Your Grievance with Registration No.DOTEL/*/****/***** has been disposed."  The Department of Telecommunications has closed the complaint I lodged against Vodafone on the 26th of Oct. 2015 based on the false report provided by the Service Provider Vodafone that the case has been resolved.
The case as of date stands unresolved and I have given my feedback to them stating that their action is unfair ! I shall pursue this case further !

I have lodged a fresh complaint on the PG Portal and rated my feedback as "Poor"  in the way Department of Telecommunications has treated my complaint by disposing my grievance without so much as confirming the facts with me regarding Vodafone's false report of having resolved the case. How can foreign companies be allowed to get away with their dishonest business tones in our own country ? Yeh Mera India !? People specially harassed Vodafone customers please support my petition and stand as ONE ! https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=copylink

Customers' dissatisfaction growing but Vodafone doing nothing !

My Vodafone number still remains deactivated and my demand for an investigation to uncover the lies of their team and a written apology has not been accepted till date. In fact till day before yesterday once again the Nodal team has been harassing me with calls and emails to accept their decision of deactivation of my number. They have prevented porting of the number too. I am awaiting the final response of TRAI on this matter. Let's see what happens...

But I am glad that I am able to give a platform in the face of a petition to a lot of Vodafone customers to voice their unheard concerns and unresolved complaints. So many customers are suffering ! Every day I read what others are going through and I feel I am not the only ONE ! Vodafone is getting away with it's atrocious treatment of it's customers. Soon other telecommunications companies will follow suit...The next customer to be harassed could be you ! Things have to change ! ONE by ONE you can join this petition and motivate the world to hear you ! We may have suffered but we can save others from the same harassment.

It is surprising that Vodafone as a British Company is alienating so many customers in India ! British companies are known to have integrity but Vodafone has clearly defied that notion here by quietly watching Vodafone India's dishonesty in business and allowing them to get away by ruining their image in the process. By keeping silent, Vodafone U.K HQs are in a way supporting Vodafone India in it's harassment of so many customers. Better late than never ! There is still time to save your image in India Vodafone ! Vodafone Wake Up !

TRAI RESPONDS TO MY MAIL ! Vodafone still silent...

Customers if Vodafone has been harassing you for a long time regarding deactivation of number, porting,overcharging and other services...please contact TRAI or add your comments in my petition on the link below-

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

TRAI RESPONDS ! I heard from them yesterday...The more complaints they receive about the same issues, the more they will believe about the dishonest business tones of Vodafone India ! And then something would be done about it be it concerning any telecommunications company.

Consumer Rights Consumer Might !

When Vodafone gives every reason to the customer to feel dissatisfied and discontented with their services, great efforts should be made to change that thought and diffuse the situation. But Vodafone only believes in alienating and harassing customers even more and the matters get highly escalated.

 The case of deactivation of my numbers based on false feedback lies unresolved. And I have been deeply harassed in that case by their staff Sunder and Sunil Kumar. Now to add to it they harassed us further beyond comprehension by allowing their security guard threaten, harass and intimidate us when we visited the Sector 50 Noida Vodafone shop to get the case of the blocked World Calling card resolved. And all this occurred just because we said that we would involve the police as Vodafone is doing fraud by selling these defective cards. That is when the guard left his post to threaten my mother and I and challenged us to do whatever we could...The Vodafone representatives did not reprimand him for interfering in our conversation.

As it is the representative Rekha was continuously being rude before that to my mother when my mother requested to meet the Manager Vandana regarding this matter. Vandana had promised us a resolution but admitted to me on the phone yesterday morning that she had still not notified the Sales team about it or escalated the matter in a direction where the money could be refunded. We had given a week and a half to Rekha and Vandana to do their job and escalate our complaint to the Sales team so that either the card could be replaced or the money refunded. But they till yesterday had not done that and the expiry date of the card was nearing. So we were forced to visit the store for the third time yesterday evening and on arrival at the store we requested Rekha to make us meet the Manager.

First Rekha refused to accept our request and after a lot of persuasion and informing her about our rights she agreed to call her from the office at the basement. After a lot of waiting when we again insisted on meeting the Manager, she altered her previous statement and told us that the Manager is not available. We then went on to tell her that we want our money to be refunded for the blocked card she had sold us earlier on and that is when we reminded her that this could become a legal matter as they are proving to be fraud in this case. By then she started talking even more rudely to my mother who is a senior citizen and that is when I thought of recording the conversation on the voice recorder so that I could bring it to the notice of the Corporate Office as to how their staff treats us. The argument carried on and she kept talking in a raised voice to provoke us.

Just then out of the blue the guard came and verbally threatened us that he would also like to see how we go and complain about the matter to the cops. And when he realised that I was recording the conversation, he accused me of taking photographs which according to their so called rules is not permitted. I told him that I was not taking photographs but he refused to listen and ordered me to leave and I did not resist or decline. I co-operated immediately ! But as I was going out of their store, at the door he threatened that he would see me later ! And when I sensed that he was going to intimidate me physically as well right then I immediately withdrew and raised my voice to warn him that he dare not touch me or he could be held responsible for physical harassment of a lady customer. Fortunately for  me by then the crowd in the market had gathered and he stopped and moved back but he kept threatening me verbally even after that when I asked him for his name to report the matter to Vodafone. I would like to know which security company he belongs to.

By now I was out of the shop but he kept coming out to shout at me again and threatened me to leave and I told him that he may have the right to remove me from the premises but not from the corridor outside and people agreed with me. I also told him that from outside the store I have every right to take his picture now so that I could warn lady customers about this man before they decide to visit this store.

The entire Vodafone team permitted this guard to personally threaten us and I had to tell him to stop misbehaving. I repeat he even followed me outside the shop and before he could do anything further, I raised my voice and warned him that if he manhandled me he would be held accountable for harassing a woman.

My mother who is a senior citizen and I had the worst experience at this store. Never in our entire lifetime in different countries have we experienced such atrocious and hostile customer service. I have not missed out on anything in narrating this incident so that it is a fair summary of that dreadful incident. But it is sad to know that Vodafone employs gundas as guards and their staff lets them humiliate lady customers like this. I fear for the security of every woman at such stores !

Be careful when buying Vodafone World Calling Cards !

Vodafone cannot get away with each and everything they do to harass customers...First lies to protect their staff and then deactivation of my number ! And now they are refusing to replace the defective World Calling Card they sold us which could have been used by another person in my family. My mother had gone personally to complain about it and till now they have not even marked it to the company according to them so that they don't have to do anything once the expiry date arrives ! Seriously their representatives should stop fooling around at work and do their job !

Vodafone forcing me to take my own number of nine years as a new connection now !

Why were so many numbers deactivated by Vodafone in October 2015 and that too at the end of the month and at the time of upgrading their technology ? Instead of admitting their mistake they falsely accuse the customer of not submitting updated documents ! Very convenient for them to blame the customer !
My number stands deactivated for a very long time now because of their carelessness which they are camouflaging by a false accusation against me. My number has been snatched away by Vodafone without proper investigation or verifying facts and they are saying that I can only have my number back by taking it as a new number now. I would like to point out that before all this happened, they had actually informed us about the change in relationship number of my account in last month's bill and I wonder if that contributed to their deactivation of my number ? Why ? Were they planning all along to deactivate many old numbers and force us to take our own numbers as new connections ? After deep researching, I found that many long time customers have faced the same problem around the end of October or just before the long weekend of Dusherra.

Vodafone social media team taking too long a time to address this matter

There has just been an endless wait for getting this case heard ! From the 19th of Oct. I have been giving Vodafone social media team more and more time but Sunil Kumar from the Nodal office got away by mentally harassing me even today and an investigation has not been carried out. 

I wonder whether my number as well as numbers of many customers were accidentally deactivated by Vodafone during system upgrade. In my case it may have been deliberately deactivated because I wanted to expose the inefficiency of the staff who even after verifying my documents put me through endless harassment and inconvenience ! 

Either way because of their inefficient staff I have suffered and now I am told that my number is considered a new number. I have had this number since 2009 and Vodafone had no right to deactivate it and in the process take away the plan I had subscribed to. 

The action of Sunil Kumar calls for suspicion as the law does not allow you to deactivate numbers in times of mobile number portability specially if the customer has cleared all dues. 

In the event of any unresolved issues between us, I had the right to port my number ! Vodafone had already barred my calls on the falsely made up feedback of their concerned team and it was not required to deactivate my number ! Why was all this done ? Why did the Nodal allow this ? Because they had something to hide and the best alternative for them was to deactivate my number so that they could prevent the case from being escalated further which would have hi- lighted Vodafone's deficiencies.

The social media team is taking endless time to deal with this and I have to wait till Monday now but I don't think they will do anything even that day or I see them clearly siding with the staff who is providing false feedback. Anyway let's wait and watch ! But I will continue promoting my petition to inform people about the dishonest business tones of Vodafone as they have troubled me beyond comprehension. On top of it Vodafone has sold unused blocked World Calling Cards to me just before all this.

Nodal's unfair resolution & intervening again at this level not acceptable !

The matter has gone past Nodal long time back because they provided unfair resolutions time and again on this case and I do not accept that ! And I have a right to escalate the matter if I am not satisfied with the unfair decision of the Nodal and Appellate Authority ! But they are even denying me that right by putting endless pressure to give in on their terms. Also they are appointing the same representative that they had assigned to this case earlier on and that person Sunil Kumar is incapable of settling the matter fairly. That man still remains adamant regarding refusal to carry out an investigation, send a written apology letter from people concerned who harassed me or activate my number. By deactivating my number deliberately they are abusing my right to port this number to Airtel.

 Nodal is still refusing to accept the fact that I had already submitted documents ( ID & Address proof) on the 3rd of June 2015 but their staff did not do their job rightly and update that information in my account which caused barring of my calls twice and finally deactivation of my number. Instead of investigating the matter or have their staff apologise to me in writing for all the inconvenience caused, the Nodal team from the beginning has not even tried to resolve the matter or addressed my complaint properly. They are only copying and pasting their old message in every mail they sent me till today and that message clearly reflects their believing the false feedback of their teams and passing unfair judgement based on that !

 As I have mentioned before as well that on the 21st of Oct. 2015 Sunil did not talk to me in an appropriate manner  when he called me. Like Sunder, he was very hostile in his attitude towards me in this entire case. It is clearly obvious that I would not be getting a fair resolution from Vodafone anytime soon as their social media page team keeps delaying addressing this complaint every day despite their assurances that they would look into it.  I communicated to the Nodal in response to their message today that again I am not satisfied with their resolution as I have lost faith in their ability to resolve customer complaints through their actions. What is the idea of Nodal intervening again at this time when the matter has been escalated this far specially they have no intention whatsoever for resolving this complaint fairly ?

 I will be escalating the matter further and as far as it can go. This is totally unacceptable that the Nodal Office is letting Vodafone representatives get away with continuous harassment of a customer. It is also very unfortunate that the Nodal team is aiding the customer service team and Noida Vodafone shop to cover up their lies and till date supporting them in deactivating my number impulsively without even letting an investigation take place. 

 The last time I mailed Nodal before this petition was my last attempt to give them a final chance for the third or fourt time to resolve this issue at their level but they have failed me and let me down as a customer who had repeatedly turned to them hoping that they would order an investigation of the matter and pass a fair judgement.  I have mails to prove their indifference in this entire matter. As I had stated earlier on first Vodafone should do their job and fix responsibility on the people concerned by investigating and asking them to apologise in writing and restore my services, and then I shall submit my documents again for the second time !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Vodafone allows harassment to continue through same representative !

Got a call from the same person Sunil (01171272522) who had intimidated me on the 21st and had deactivated my phone number ( after barring of calls before that ) because I communicated to him that I would be porting my number ! His stand remains the same ! I have told him to email me as I will not suffer more harassment on the phone...

I can't understand why after repeated requests to have written interactions on Vodafone social media page and my petition, Vodafone is making the same people get in touch with me who have spoilt the case and are refusing to investigate the matter or send an apology letter even now ? The fact is that I had submitted updated documents and their staff had verified it in June ! And yet my calls were barred twice and finally my number was deactivated !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Vodafone fails in satisfying customers / Bad customer service !

Customer service is all about pleasant interactions and reaching for solutions to tackle the problems of customers if any to enhance their experience.

 Customer service is all about recognising the needs of customers and not continually ignoring those needs. Companies need to be interactive with the customers to know their requirements and concerns to retain those customers and win back the dissatisfied ones. Also when one team fails to resolve an issues then right away another team should be detailed to address the complaint and that too promptly. Addressing complaints without delays and follow up after that are so important to keep customers satisfied . If they fail to do that then they fail as a service provider. 

Without communication nothing can ever be maintained or solved. Vodafone lacks in all those departments and so is miserable failing in meeting the expectations of it's customers. 

VODAFONE'S TRYING TO DELAY SETTLING OF MATTERS CAUSES MORE INCONVENIENCE TO CUSTOMERS

According to the message posted by Vodafone on their social media page , they are still working on my concern and others' as well. I have been hearing that far too long now to believe it...Such delays in handling complaints is inexcusable. And resisting interaction through emails is even more irritating after repeated requests to have written interactions regarding this case.

Every day they all post a similar message and falsely promise an update or say that they are trying to resolve the case. My number has been deactivated since the 19th of Oct.

The matter has been delayed long enough and a lot has been damaged in the process-  time, peace of mind, work and money. Each day Vodafone has delayed in fixing responsibility on the people concerned has costed me ! 
Now I find that the World calling card I had purchased from their store is also blocked and the expiry date is nearing. Even after reporting the matter, that too has not been addressed. As it is , I cannot use it as it can be only used on a Vodafone number and my number has been deactivated . 

Why does the customer have to pay for the inefficiencies of their teams ? All this would not have occurred if Vodafone teams had done their job the first time ! Vodafone is not only expected to restore my number but also accept responsibility for what happened and make up for all the inconvenience caused to me in terms of harassment and loss of work and money due to the deactivation.

Vodafone has no right to harass and insult customers to cover up the careless acts of their various teams. The number should not have been deactivated in the first place and now it should be restored immediately before they waste any more days. Investigation of the matter and a written apology from the people who caused me this harassment is long overdue ! Vodafone's rigidity to offer any written apology regarding the case  and refusal to investigate the case has only escalated the matter !

Action speaks louder than words ! Vodafone does not respect customers...

ACTION SPEAKS LOUDER THAN WORDS ! VODAFONE DOES NOT RESPECT CUSTOMERS...

For days Vodafone has been harassing me ! In facts for months I gave been mentally harassed just because their teams did not do their job of updating my information on their system even after verifying my documents at the store. Some numbers were deactivated by their negligence during system upgrade and some they deliberately deactivated to prevent customers from porting their numbers. I have this Vodafone number since 2009 and have always kept submitting updated documents whenever required  and yet I have been harassed so much !

In a democratic country like India this kind of dictatorial attitude of Vodafone is unacceptable and has to be questioned ! 

Vodafone should not get away by bullying customers endlessly by deactivating their numbers and that too without an investigation ! What does Vodafone think ? That it will keep silencing customers by constantly intimidating them and bullying them...Not anymore ! Gradually many people specially Vodafone customers are joining this petition and I sincerely appreciate that ! A special thanks to All those leaving comments as that will enlighten people about Vodafone's code of conduct in business. As a foreign company it should realise the importance of the code of conduct in business as well as respect consumers' rights as observed in their country. 

Today for the 12th day my number stands deactivated. It is time Vodafone stops sending out these false assurances that their teams would look into the matter ! It is obvious that Vodafone has done nothing to investigate the matter ! Customers are tired of their copying and pasting the same message to everyone ! Action speaks louder than words ! No action from Vodafone's side or my number would have been restored by now !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive