Over the years, the quality and the taste of the sweets sold at Nathu's have declined considerably . And their lack of professional customer service is contributing in the decline of their services in a big way.
Just day before yesterday, we bought a couple of sweets ( mithai ) from there in the evening and we were so disappointed with the taste and the packaging. The sweets did not seem to be fresh and the gulag jamuns ( kala jamuns ) were sour...On complaining about the same, we were met with a very careless approach. According to their representative it is natural for any sweets made of dairy products to get spoilt easily in summers but we had served those sweets the same evening to our guests.
Well at least this was not the answer we were looking for . We had left the sweets as soon as we tasted one or two of them. We had hoped that they would get those mithais tested. And they should not sell some sweets in summers if according to the person concerned these sweets get easily spoilt or they should use good quality ingredients. They could go in for seasonal sweets if they can't handle the making of some certain mithais in summers.
Customers must complain whenever they find that they are given stale sweets as then only will these famous shops take such matters seriously and be forced to address it effectively.
In summers they have to be all the more careful in not selling stale sweets and focus on their proper storage as well. Hygiene of the containers and people handling these sweets should also be taken into account.Now Haldiram is better in that respect though there too the hygiene can be questioned and I would be elaborating on that later in another article solely on Haldiram Sweets which involved my complaining about the matter. Talking about this subject, this has become quite a problem at many restaurants and cafes recently where the staff behind the counters are not wearing gloves to handle the eatables and using their hands to either squash a ' aloo tikki' or passing eatables to the customers soon after doing something really unhygienic before the customer.
The idea of complaining about the above is not to get a fresh box of sweets for free but to inform them that Nathus should be more careful as their customers could fall ill because of stale sweets. We would particularly go for the 'ladoos' there but we may have to think twice now.
