Livpure does it again !

 Livpure customer service continues to be pathetic as usual ! No timely maintenance visits despite paying for maintenance plan & corporate office’s instructions . No follow up on complaints ! 

It’s a pain dealing with their everlasting unprofessionalism! 

Think thoroughly before choosing this company. 

#Livpurecustomers

 

Celebrities should be selective about which products they endorse! They should carefully investigate them before supporting them because representing companies that mislead consumers could tarnish their image too!

Celebrities should stop endorsing companies that do not deliver what they promise by renouncing them even afterwards based on consumers' feedback and this can only happen if celebrities feel responsible about the products they endorse and demonstrate that through having a team dedicated to following up on responses of customers I see as a consumers rights blogger that almost all the feedbacks of different customers are negative and so based on that no celebrity should endorse or represent this company unless Livpure gets their act straight and starts valuing its customers ! The same goes for other celebrities endorsing other brands and companies.

RO Membrane Filter replacement deliberately ignored by Livpure for years!

 

Always ensure that the membrane filter of any RO is in working condition. Usually when serviced, the companies may replace the other filter but sometimes deliberately ignore the replacement of membrane.

Most of the consumers are not aware of this but membrane filters remove the contaminants of the water. The replacement of membrane depends on the water quality, water consumption or actual usage. It may need to be changed sooner or later after 2 years or so. There is no definitely established time but a responsible company should ensure that it is checked on maintenance visits!

Livpure naturally ignored that and when the water purity was tested recently was the shocking dangerous level of water quality revealed which had resulted affecting the health of the seniors. That is when the membrane was finally changed by Livpure after so many years of purchasing the water purifier and despite numerous maintenance visits where water quality was checked but the necessity of changing the membrane was not informed. In this case the senior citizen has pre-existing conditions and this carelessness by Livpure could have a seriously dangerous impact on the person's health since the water quality was extremely bad!

People please be careful and make sure that these companies replace the membrane filter of the ROs on time! After all your health is at stake! Know the product you are using and read all the intricate details of the product online for more knowledge so that you enjoy the benefits of that product and are aware of the necessary replacements that you are entitled to in the maintenance visits that you pay for.

Breach of Contract by LIVPURE Noida- Think twice b4 signing maintenance contract with them !

Livpure promises free Preventive Maintenance Service as per Contract & then disappears !

You may contact them several times for scheduling appointments but they ignore ! This is the general feedback of almost all their customers including mine when I had to endure their pathetic customer service while in Noida.

Despite a Dozen requests LIVPURE NOIDA in particular as always never honours any of the given appointments when they learn that it is NOT A PAID VISIT but FREE PREVENTIVE MAINTENANCE visit.

LIVPURE REPUTATION AS RELIABLE FIRM IS AT STAKE HERE !!!
FURTHER ANY HEALTH DAMAGES SO OCCURING ,THE LEGAL LIABILITY WILL REST ON LIVPURE !

It is high time that the Livpure NOIDA staff is pulled up and ordered to provide the rightful service to its customers. 

LIVPURE - Die-hard unprofessional customer service continues as usual !!! :(

 

Some things actually never change like the pathetic customer service of Livpure ! One has to endure endless unprofessional service from Livpure every time one interacts with them. Perhaps it is time to move away from this company people as sooner or later you too will get tired of their careless attitude towards customers.

Their customer service is really below average. They never honour appointments or service their products on time despite taking an advance from customers ! There is one section in my blog committed to them which talks about their unprofessionalism ! They talk rudely to senior citizens and harass customers by continuously delaying and eventually denying timely service as discussed .

As already mentioned in my previous posts, they no longer give a reference number for service request. And they do not even send reminders as was the protocol for the due three months service even after taking Rs.8000 for maintenance contract.

Even after renewal of the maintenance contract their water purifier does not get serviced by them for months. One has to be so persistent and even that may not even get results for you with them. I wonder how the corporate office of Livpure can hire such unprofessional people who do not even know how to deal with customers leave alone give good timely service. Highly unreliable ! Highly unprofessional !

LIVPURE - Die-hard unprofessional customer service

One has to endure unprofessional service from Livpure every time one interacts with them.
The person named Rakesh who services Noida area  is  quite rude and hostile. He has been harassing a senior citizen customer by continuously delaying and eventually denying timely service as discussed . In fact he orders to be reminded about the appointment instead of noting down the appointment time.
They no longer give a reference number for service request. And they do not even send reminders as was the protocol for the due three months service even after taking Rs.8000 for maintenance contract.
The senior citizen even renewed the maintenance contract and yet their water purifier has not been serviced for six months. I wonder how the corporate office of Livpure can hire such unprofessional people who do not even know how to deal with customers leave alone give good service. Highly unreliable !
I have made the senior citizen call their toll free number to request for intervention and ask them to follow up on the service request. It remains to be seen how they handle it !

Livpure- Pathetic Customer Service !

https://www.facebook.com/1488537028142174/posts/2245432645785938?sfns=mo

Livpure Water Purifier finally repaired after escalation of complaint for several days !

Patience and persistence do work in pursuing complaints.

Well though delayed action from Livpure team, the water purifier was finally repaired today. I am now satisfied with the solution of my complaint and I appreciate their follow up on the matter since Saturday.

But it must be noted that this  complaint could have been handled at the earliest when I first escalated it on the 15th evening . Anyway Mr. Yogendra did a good job ! I trust that they would consider my suggestions so that customers like us do not suffer like this in the future.

I do hope Livpure will not give us any cause to complain in the future and look forward to a renewed relationship. 

Livpure's Bad attitude towards customers

Livpure's bad attitude towards customers

 Only words no action ! As expected even after their customer service representative calling me to assure that an engineer will be detailed to handle this problem, nobody has got in touch regarding the same. This has happened far too many times ! Since the 15th of July 2016 I have put forward three complaints but nothing was done to resolve the problem !

Through it all about five times their team told me on the phone and social media that this would be handled at the earliest but they only mislead the customers !

The character of a company reflects in the services it gives and we all can see what kind of atrocious service Livpure is giving to it's customers. If one has to run behind them for so many days to get the service that is our right, then it is not worth buying Livpure products.

It is time everyone stands collectively to inform everyone about the bad attitude of Livpure and it's terrible customer service so that others do not have to go through the same ordeal. Most customers are having similar problems regarding their after sales services and delay in the complaints being addressed effectively according to Livepure's social media page. Their harassing customers like this speaks of their lack of seriousness towards customers and such kind of attitude causes a lot of stress to customers specially senior citizens. As mentioned earlier on, their engineers except one are never punctual and do not follow up when the complaint escalates.

Livpure has been fairly warned and I have demonstrated immense patience in the matter but now the time has come to seriously report about them. To start with all the Defence Canteens have to be informed about them as a large number of their products are supplied to them. At the time of installation of the water purifier too Livpure had given us problems .At least then more people will come forward with same complaints  about them and something will be surely done and stringent action will be taken against Livpure !

Livpure customers can leave their feedback here too-

LIVPURE WATER PURIFIER- Worst customer service & pathetic complaint management !

LIVPURE WATER PURIFIER'S PATHETIC CUSTOMER SERVICE !

Pathetic customer service ! Since the 15th of July I have been complaining several times on their customer service number and social media page and nobody has taken any action.

They closed my case without resolving the problem and consulting us. We are extremely dissatisfied with the careless way they have handled our complaint. We have paid an extra 8000 for extended warranty and we regret that now. Mr. Subhash was supposed to be visiting again for the first service but he is never easily available and then someone else was sent over instead of him.

Considering Mr. Subhash visited our house after work hours around 10pm the first time he installed  the water purifier which was inconvenient for us , all the more he should have made it that day to our place however late when we requested prompt service as there was leakage from the purifier which later affected the digital indicators too. On the 15th evening I had escalated the complaint further and I was assured that someone senior would visit the next day to address the problem but till date nobody has contacted us.

They have deleted all my posts regarding the negative feedback on their social media pages and now all the more I will escalate the issue on my Consumers Rights Blog  !

Worst after sales service specially in Noida ! There is no follow up on complaints. They have demonstrated a complete lack of responsibility and insensitivity to repeated complaints of a customer.