We have been Bon Bon's loyal customers and so all the more I was very disappointed to see the declining customer service, quality and attitude. Customers gave the right to receive a pleasant experience while buying something from a shop. Customers are entitled to good service. I noticed that they are not getting good reviews anymore because of their lack of interest in maintaining their original quality and service. We like the chicken patties, chocolate triangles and eclairs there but lately the lady behind the counter is just not keen on packing the patties in the boxes bearing their label. The other day I had bought about five patties and even then they were not given to me in a box.
Many a times we buy stuff from there as gifts for others and not having the confectionery packed in their boxes and that too separate boxes can make others feel that we have shopped from a roadside vendor rather than a reputed shop like Bon Bon. I even told the lady concerned that their name sells and all the more I would prefer that everything irrespective of the quantity is given to me in their boxes instead of blank brown paper bags. After all presentation and packaging matter and that is why one goes to a shop like theirs.
As for the all time favourite eclairs, the cream does not seem to be that fresh anymore and the quality of breadsticks is deteriorating. Some time back we were told that we could not buy just a packet of breadsticks and instead we had to place a big order for them and which we did. But again the breadsticks were not packed properly and they did not seem to be fresh.
I hope they are able revive their old time hospitality and quality instead of taking it for granted that customers will keep returning to them because of their reasonably priced goodies. I have always liked Bon Bon because of their prices and quality in the past but because of the recent attitude of the lady there I may be inclined to change my opinion. As it is I find myself going more to other shops now.
