Somebody has to make an effort in trying to change things for the betterment of consumers !

I intend to wait as long as it takes...And the petition remains open ! Whatever people may say I choose to pursue this matter as far as possible and as long as possible. Vodafone has still not instructed the representatives named in this petition to send out a genuine apology letter. It seems that it has become a fashion for telecommunications companies like Vodafone and Reliance to treat their customers badly and easily get away with it. This has to stop ! We as consumers need to get together to ensure that we get pleasant customer service. 

From activation of a number till deactivation of a number and from buying their products to upgrading plans, customers face thorough harassment and this is not acceptable. Customers are forced to buy certain plans, forced to retain numbers or forced to give up numbers by these telecommunication companies through verbal and mental harassment. This should not be allowed as the customer has the right to decide or choose how long he/she wants to stay with a telecommunications company as long as the customers is paying bills on time and following rules. So customers should be entitled to valid answers and justification if a company wrongfully deactivates their numbers and services.

 Please stand with me and spread the word around to people to support this petition. Many a times I am discouraged by people to continue with this petition for my safety and peace of mind but I contradict that because someone has to become the voice of so many or things will never change around here. We can at least try to work towards changing things for the betterment of consumers.https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones

Now Reliance Telecommunications is following Vodafone in it's careless approach towards customers

Now Reliance follows Vodafone's careless approach !

Even after payment of bill customers are now being harassed by the customer services teams of various telecommunication companies. One such example is Reliance telecommunications.I had paid the bill amount of Rs.353 on the 14th of Nov. 2015 and the amount was credited to Reliance account on the 16th. Yet I am being harassed so many times through SMS and calls from customer service regarding the same just because one of the representatives has not updated the payment information on the system. How can Reliance not trace my payment when my Bank has provided them with ARN code as well as authorisation code of the transaction, screenshot of letter of confirmation of transaction and screenshot of credit card statement ?

I have informed them that this is a serious matter which has to be addressed immediately because it involves financial transaction. I have raised the complaint regarding this twice but every time the customer care closed the case in two days time and yet again today I received a SMS informing me that case is closed. I am obviously not satisfied with the resolution. 

The last time when I escalated this matter to Nodal, they did not respond at all and so I was forced to contact Appellate office. I just hope that that my services on this number are not interrupted as the bill has been paid. My Bank has repeatedly confirmed that the transaction was successful but Reilance refuses to investigate the matter thoroughly. I have taken up the matter again with my bank again and before the matter is escalated to the highest level and to TRAI, I expect Reliance to do their job and investigate this matter thoroughly. Accordingly I want a written response regarding this payment of mine so that I could forward it to my Bank. I have also told Reliance that  no late payment fee should be charged because I have provided proof that I had paid the bill on the 14th of November. Fortunately unlike Vodafone Reliance has at least not interrupted my services till now and for that I would give them more marks than Vodafone. Vodafone interrupts services of numbers without investigation or verification. Reliance at least waits a while to do just that.

Seriously what is happening to the services of the telecommunication companies in India be it Vodafone or Reliance ? Somewhere something is definitely wrong because of which customers are getting so fed up that they are porting numbers to other companies every now and then. The Telecommunication companies are more interested in gaining new customers them keeping the loyal ones. I expected better from Reliance as I have been their loyal customer all these years but it seems that they too need to have a wholesale cleansing of their staff to provide better customer service to maintain their good reputation.

TRAI on the other hand needs to seriously improve the condition of the customers by ensuring that customers get good services from all the telecommunication companies. While living in Japan I never had any problems with the customer service of any of the telecommunication companies and I was dealing with four companies at the sane time for domestic and international calls on landline as well as cell phone. But unfortunately out here people from my circle and I have to constantly deal with problems and harassment from various telecommunication companies. As it is the customer services teams are relying too much on the computers which is causing a lot of problems due to the not so smooth upgrade of technology this year . The introduction of 3G and 4G has not been handled smoothly out here because of which many telecommunication companies systems showed errors at the time of upgrading of that technology. There should be some way of maintaining manual records of customers payments too so that they do not have to totally depend upon the system updates. In the Hotel industry we used to maintain and update manual records of guests check-ins, messages and guests history too so that we could rely on that in times of system's crash.

First Vodafone & Now Reliance Telecommunications- Harassment, Threats & Atrocious customer service

I like many wonder what is happening to the telecommunications companies in India. In their ambitions to keep competing with each other in upgrading technology all the time, they are neglecting basic customer service and so many customers are dissatisfied with what is happening as a result of it. These companies are not valuing their long term customers anymore as they are only interested in gaining new customers through mobile portability so that they could meet targets by selling them upgraded plans. So they do not mind losing old customers at all.

It is about time that TRAI did something about it and takes strong measures to protect the rights of customers who are suffering constantly through call drops, overcharging, hostile customer services, wrongful deactivation of numbers without reason, harassment etc. This is not done ! This is not right ! If customers are going to spend so much of time addressing unresolved complaints against these companies, then there will come a time that people would be forced to just give up their mobile phones for peace of mind and return to the traditional landlines. After all we did survive without cell phones previously and relied on landlines, pay phones and telephone booths. As it is with the sudden deactivation of our mobile phone numbers without any reason or warning by these telecommunication companies in times of need and emergency is only making it more difficult and inconvenient for us. Their bad attitudes are just making matters worse and stressing us out !

These last few months have just been about these very bad and absolutely unpleasant interactions with Vodafone and now Reliance. Vodafone unfairly deactivated my number because of the carelessness of their teams and then subjected us to endless harassment. Till date there has been no investigation or response from them on the matter. The case stands unresolved ! My work suffered because of the sudden deactivation of the number. I have even filed a petition regarding it.

Now Reliance follows Vodafone in not doing their job correctly and thus causing inconvenience to customers. Again even here I have been a loyal and longtime customer. And I always pay my bills much before the due date. I have paid my last bill too through Credit Card and my Bank confirmed the same and yet Reliance Telecommunications refuses to accept that just because their staff did not update that information on the system or there is some error in their system. Whatever the reason , they refuse to pursue the case and Nodal did not even bother to respond to my email. Their customer service executives even refused to even accept my complaint in the first place ! Later after I raised the issue in social media, then at least I was given a complaint number but that too was closed in two days time without proper investigation.I have further escalated the matter though I doubt that there will be a positive outcome. So the only option left is to end the association with them by disconnecting my number or porting out because they are going to block my calls anyway. Either way I would still like to address this on social media and inform TRAI about it though the Department of Telecommunications has demonstrated a very negative approach in the matter with Vodafone.

Seriously I wonder what will be the plight of all customers sooner or later when Telecommunications Companies would be so irresponsible enough to let their staff get away with carelessness and inefficiency. Will anyone ever stop them !? Maybe not...But as consumers We must stand as ONE to fight against this kind of harassment every day. If not NOW then NEVER ! Wake Up Consumers !