Voice Heard

As I was stating on the IFB Appliances page, I always feel that our rights as a consumer and an individual should not be denied...and we have to have one voice and stand with each other to be heard. Yesterday through my blog, FB page and online complaint I seemed to have made someone hear me and they called themselves to send a responsible and knowledgeable person Sameer to repair our washing machine. Let's hope that the washing machine does not give us more problems and let's hope that everybody's complaints are addressed and resolved at the earliest. I would still continue finding out more about the deficiencies in some of the IFB products and the bad customer services provided by their Service Centres to customers.

IFB APPLIANCES- Bad Reviews from Cutomers

I have been doing a research on the problems people are facing with IFB Washing Machines and other home appliances. I could really relate to a lot of their complaints about the lack of response from IFB. The story is the same everywhere that IFB and their Service Centres do not address Customers Complaints by not answering their calls. That is what we faced with them and their Service Centre Vaishnavi Enterprises where Mr. Arun (130-3073102) never answers calls and even when he does he then does not respond correctly. He says that there are too many complaints and that his boys don't have the time to address them. Well that just goes to show that IFB is providing defective appliances and thus is surrounded by so many complaints all the time.

It is true that they take away the defective part of the washing machine only never to return with the new spare part. That is what we are facing too. Instead Mr. Arun told us that our house is not on their so called route even though we lodged the complaint a week back and have been calling them several times as their guy has dismantled our washing machine and has taken the Timer with him.

Such is the customer service of Vaishnavi Enterprises and IFB Appliances. I wonder when stringent actions will be taken against such Companies and their Service Centres so that such defective appliances and electronics are immediately removed from the market. It is our right as Customers and Consumers to demand action to be taken against such people who take us for granted and do not give us value for money. We have the right to good customer service and they have no right whatsoever to make us suffer by selling defective items to us and later on not taking responsibility to replace them or fix them. Even on their official FB page people have the same complaints but still IFB is doing nothing to resolve them.
http://www.complaintboard.in/complaints-reviews/ifb-washing-machine-l23122.html


http://www.complaintboard.in/complaints-reviews/ifb-washing-machine-l23122.htmlhttp://www.complaintboard.in/complaints-reviews/ifb-washing-machine-l23122.html

IFB APPLIANCES OFFERS DEFECTIVE APPLIANCES & POOR CUSTOMER SERVICE

IFB Washing Machines are often defective and even though they claim to give you four years guarantee, they actually don't come through when you complain. Their lack of action on complaints to replace defective parts is never heard and just like many Service Centres of famous Companies, they too display hostility and lack of sensitivity in resolving complaints at the earliest. Just like many others IFB also has chosen the wrong Service Centre called Vaishnavi Enterprises to resolve their complaints. Because of their bad attitude, many customers have taken up their complaints with IFB Appliances regarding Washing Machines to Consumer Courts. I was doing a research on that and was surprised at the number of cases against them and I wish we had consulted the internet to read their bad reviews before purchasing their washing machine.

Vaishnavi Enterprises has the worst attitude possible and the person in charge there Mr. Arun lacks basic courtesy to even talk properly leave alone capability to handle complaints and solve them effectively. He is downright rude and takes out his frustration of the so- called shortage of staff on customers. I would like to know why IFB Appliances has detailed such a person to deal with the customers and why should the Customers suffer for his inefficiency to handle his staff.

The front loading washing machine Elena VX 6kg that we had purchased about a year back has been giving problems from the beginning and the defective plug also caused a massive and explosive short circuit at our home which we got repaired by our local electrician. Gradually the machine also stopped functioning properly and one had to manually change settings which used to consume a lot of time. Eventually we had to turn to them to complain as the washing machine is still in the four year guarantee period. We had heard about their poor customer service and were a bit reluctant to contact them but had no choice as the machine needed to be repaired. Much to our disappointment, the rumours about their poor customer service proved true. First they made us wait to get the spare part which is the timer and then they never landed up on the appointed time. Now every time Mr. Arun is detailing a new person and he tells us to contact them directly when they don't land up...the result being that this has become a Tom & Jerry chase.
Instead of being apologetic about their inefficiency and lack of co-ordination, he orders us to keep waiting endlessly everyday which is so very inconvenient. It is people like Mr. Arun and Mr. Anoop of IFB Appliances let down the confidence of the customers in their services.
I intend to escalate this matter further and will not give up till I get to the core of it. IFB has to be answerable and if needed even replace the defective washing machine they sold us. I will be following up our complaint number 12422248 with more stories of people who have faced similar problems with IFB Appliances. One customer has put up a video regarding this on youtube. People please think before buying IFB Washing Machines. As customers we need to stand united in demanding the best possible customer service !