I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Thursday, August 6, 2015

Marks & Spencer Noida needs a total makeover


Marks & Spencer at GIP Mall Noida really needs a makeover in terms of the quality of service offered to customers and it's location of the women's wear section. Earlier on the women's clothing section had more privacy as it was not located right in front of the cash counter. Now there is no privacy even at the entrance of the changing rooms for women as the staff entrance is located there and everyone is just passing by all the time. The men's section has more privacy that way since it is located in a corner.

The clothes are good at Marks & Spencer here but fine customer service is actually quite lacking specially where the sales girls are concerned. I have always had an unpleasant experience with their sales girls who are just not trained to give the right advice to the customers and are quite negative in their attitude. The sales girls at the stores are too interfering and often argue as well as contradict the customer regarding the sizes the customer is accustomed to wearing. Often they mislead the customers as unlike other stores they have no idea that according to the labels,locations ,cuts and designs the sizes always differ for any individual. One doesn't ever wear the same size in everything. So I suggest that when you visit Marks & Spencer Noida, just don't let the sales girls interfere in your shopping and try not to let them bully you into trying out what they think is right for you as after all you know what suits you the best ! They are quite rude and don't let that bother you. Just tell them that you will help yourself...Seriously they ought to select courteous sales girls or they will lose their customers to Vero Moda, Celio or Only stores where even the male staff is giving more professional customer service to it's lady customers.

Their security staff now is more well mannered and professional than their sales people. They need to give good training to their staff to enhance the shopping experience of the customers.

 Even though alterations are free, the experience in getting alterations done there are quite unsatisfactory as they are quite rigid where alterations are concerned. One of their sales boy and their alterations tailor in the past recommended to pay and get alterations done by them outside. Naturally I found that quite odd and unprofessional !



CELIO @ GIP Mall seals it's bonds with customers through it's sensitive and flexible approach

Celio a French Retailer in Men's clothes provides a smart collection for men. And it's shop at GIP Noida speaks of the fine customer service offered usually by French brands. Their store manager is doing a great job and show great sensitivity in dealing with customers specially senior citizens. They also offer a smooth exchange policy interaction with customers. The other day while shopping at the store my mother forgot her credit card there and the store sent it's staff after us immediately to locate us at the mall before we left. Their staff is responsible and courteous.

Very Good Customer Service @ VERO MODA , GIP Mall


Vero Moda store always offers very good customer service and it is really nice shopping there. They have a wide choice of clothes to select from. The ambience and the store's music is great. What is nice is that they give you space while shopping and you can take as long as you want without their urging the customers to pick up something definitely.
Their staff is very enthusiastic, pleasant and helpful. The staff knows exactly what the customer is looking for and offer you more choices as well to select what is best for you. They are willing to put on hold the clothes you like so that you can think about whether you want them or not in a day or two. One always ends up going back to Vero Moda every time because of their flexibility with their customers and the friendliness of the staff.
They too offered me a mini mineral water bottle after shopping which I really appreciated as that definitely adds a personal touch to the entire shopping experience. As it is the staff was even good enough to offer their phone to me when I realised my phone was not charged and I had to call home. I thoroughly enjoy visiting the store every time. They offer really genuine discounts from time to time.

Pleasant shopping experience ONLY @ ONLY Store GIP Mall


It is always pleasant shopping at Only store. They have a great collection of clothes and the staff is  quite well-mannered and attentive. What impressed me was their offering mini mineral water bottles to my mother and I after our shopping. I thought that was very thoughtful of them to do so as we were actually quite thirsty after the long time we spent there shopping. This reminded me of shopping experience in small cities or years before where Indian hospitality meant that water or tea were offered to the customers.
Also it seems they have a flexible return and exchange policy. 

Sunday, July 26, 2015

One Right- One Rank One Pension

One Right Blog believes in One Rank One Pension. It is the right of the officers to be granted this and it is only fair to grant them this as they have earned what they ask. As it is this will boost the morale of the Armed Forces all the more when they get this as an appreciation for their commitment to their duty in defending the Nation.

This is too little they ask considering all that they do for the Nation and how they sacrifice their lives on our borders everyday. This is too little they ask considering all their families have to go through when they are separated from them most of the times when serving in field areas or conflict zones.

 They are putting their lives at risk for us everyday and we as a Nation can't even do this for them as a token of appreciation and recognition of their life threatening work. When men and women join the Armed Forces, they are prepared to risk their lives for the country and that may be their choice according to some but it is never easy for anyone to choose a profession that involves threat to life. It is our choice now how we support them in getting their Rights !

We may not be that brave enough to put our lives in danger willingly to serve the nation on borders but we can demonstrate courage in supporting their cause for One Rank One Pension. The Armed Forces always take a stand for us and now it is high time that we stand up for them and their rights.

 No amount of money may sufficiently compensate for the loss of so many lives of so many of our brave officers and soldiers but we could at least try to pay it forward for what we have received from them. As it is as a nation we have not even dedicated one day in a year to honour our war heroes and military veterans the way other nations do. So the least we can do is to honour and respect them by giving this tribute...

This year on Kargil Vijay Diwas, the war heroes have not been honoured the way they should have been like every year with wide media coverage and television shows dedicated to them. I feel sad that all their sacrifices are wasted when their due is not given to them and their families left behind. Geneva Convention was violated in a big way in the Kargil War and yet so many of us did not even find it important to sign the petition sent to the U.N by their families. We could not get them justice there but here in our own country we must do justice with them and sign the petition to support their cause and motivate the government to hear them for once on the subject of One Rank One Pension. Try to visit all our borders and experience all that they go through there for us and then you will understand and empathise that the Armed Forces are always on duty no matter what all their lives whatever the time . They truly deserve what they want - One Rank One Pension. Jai Hind !

Sunday, July 19, 2015

Act now !

This Blog is not only a platform for putting forward complaints but a place to inform people of the kind of services some companies and brands give to the customers. This Blog deals with good and bad reviews of services and also encourages people to be vocal about their unpleasant experiences regarding their Rights so that these could be addressed through the right channels. One cannot just keep complaining without doing anything. It is important to act to ensure things change for the better. But one has to act keeping in mind the rules and laws as well. Everything has to be approached with facts, evidence, tact and diplomacy to get the desired long lasting  results if you want to be heard.

 If nothing else sharing experiences will warn others beforehand about the bad customer service they may encounter in a certain area and how to be well prepared to deal with it accordingly and effectively. We have the Right to Information and the Right to receive good customer service. We should be more conscious about our Rights. With the emergence of Social Media, we are now fortunate enough to be equipped with the appropriate tools to tackle any kind of injustice by attracting attention to it and reaching out to  provide maximum support to each other. Today you are not alone in your fight against corruption or violation of your rights. You may not get positive results every time but what is important is to stand up for yourself and if honesty and right are on your side, you can never go wrong. 

Dominos Pizza India has become a stale brand...


It is very disappointing that their pizzas are not serving the taste of it's customers. They are not doing justice to their age old reputation of creating finest of thin crusts...Their thin crust pizza I recently had was stale, cold and did not taste good. The topping was not  looking fresh and the oil used seemed to have a string unappealing odour. On the other hand Pizza Hut usually delivers fresh and piping hot pizza on time.

I also feel that there should be more offers on pizzas ordered on the phone as well. We could not avail the 25% discount yesterday as that was only restricted to online ordering. 
Getting through to their numbers is also a problem. The quality of service as well as taste of pizzas at the Noida Dominos ( Botanical Garden) does not deserve to be complimented.

Please give your feed backs to Dominos every time and complain if needed to ensure you felt value for money from them. If nothing else they will think twice before taking customers for granted. Good pizzas are supposed to deliciously satisfy the appetite and not put you off pizzas forever !