I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Monday, February 24, 2014

IFB APPLIANCES- Bad Reviews from Cutomers

I have been doing a research on the problems people are facing with IFB Washing Machines and other home appliances. I could really relate to a lot of their complaints about the lack of response from IFB. The story is the same everywhere that IFB and their Service Centres do not address Customers Complaints by not answering their calls. That is what we faced with them and their Service Centre Vaishnavi Enterprises where Mr. Arun (130-3073102) never answers calls and even when he does he then does not respond correctly. He says that there are too many complaints and that his boys don't have the time to address them. Well that just goes to show that IFB is providing defective appliances and thus is surrounded by so many complaints all the time.

 It is true that they take away the defective part of the washing machine only never to return with the new spare part. That is what we are facing too. Instead Mr. Arun told us that our house is not on their so called route even though we lodged the complaint a week back and have been calling them several times as their guy has dismantled our washing machine and has taken the Timer with him.

 Such is the customer service of Vaishnavi Enterprises and IFB Appliances. I wonder when stringent actions will be taken against such Companies and their Service Centres so that such defective appliances and electronics are immediately removed from the market. It is our right as Customers and Consumers to demand action to be taken against such people who take us for granted and do not give us value for money. We have the right to good customer service and they have no right whatsoever to make us suffer by selling defective items to us and later on not taking responsibility to replace them or fix them. Even on their official FB page people have the same complaints but still IFB is doing nothing to resolve them.
http://www.complaintboard.in/complaints-reviews/ifb-washing-machine-l23122.html
http://www.complaintboard.in/complaints-reviews/ifb-washing-machine-l23122.htmlhttp://www.complaintboard.in/complaints-reviews/ifb-washing-machine-l23122.html
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4 comments:

  1. Amalesh DasApril 28, 2016 at 8:58 PM

    I have bought an AC. During installation the found there is no remote in the packed box they delivered. Still IFB or dealer nobody hasn't provided us the remote. They blaming each other. My AC is still not working. IFB call (1800 3000 5678) centre did't want book my complain. What should we do?

    ReplyDelete
    Replies
    1. Simrit KapilaMay 9, 2016 at 2:50 PM

      Amalesh try to send a complaint on this link as well-

      http://www.ifbappliances.com/get-in-touch.html

      There are some numbers listed there as well that you could call.

      Delete
    2. Simrit KapilaMay 9, 2016 at 2:54 PM

      Amalesh have you sent a written mail to them ? You must email them at their corporate office email id and keep on at it till they respond. Always save all the mails you send and receive from them for the record. In your mail to them give all the details and complain about the dealer.

      By the way did the Dealer send his own people to install the A/C ? Whoever installed your A/C is supposed to be opening the box in front of you and giving you the remote, instruction manual, warranty card etc. What did that person say when you found that the remote was missing ?

      Also post your complaint on their FB page many times. I too shall share your feedback on their social media page. I hope that gets some response out of them and they act responsibly. One can share your grievances at Jago Grahak Jago FB page too.

      Please try lodging your complaint again at the IFB number and before that make sure you ask the name of the person and the reference number of your complaint. They have no right to decline registering your complaint ! They can get into trouble for this as they are then abusing the a Rights of a Consumer !

      Do not give up and keep posting your complaint everywhere on social media. Sooner or later someone will hear you even though it may take some time. I have had a bad experience with them but I kept on at it and did not give up !

      Thank you for your feedback and comment here. Do keep us posted about the outcome.

      Delete
  2. Simrit KapilaMay 9, 2016 at 2:31 PM

    Amalesh have you sent a written mail to them ? You must email them at their corporate office email id and keep on at it till they respond. Always save all the mails you send and receive from them for the record. In your mail to them give all the details and complain about the dealer.

    By the way did the Dealer send his own people to install the A/C ? Whoever installed your A/C is supposed to be opening the box in front of you and giving you the remote, instruction manual, warranty card etc. What did that person say when you found that the remote was missing ?

    Also post your complaint on their FB page many times. I too shall share your feedback on their social media page. I hope that gets some response out of them and they act responsibly. One can share your grievances at Jago Grahak Jago FB page too.

    Please try lodging your complaint again at the IFB number and before that make sure you ask the name of the person and the reference number of your complaint. They have no right to decline registering your complaint ! They can get into trouble for this as they are then abusing the a Rights of a Consumer !

    Do not give up and keep posting your complaint everywhere on social media. Sooner or later someone will hear you even though it may take some time. I have had a bad experience with them but I kept on at it and did not give up !

    Thank you for your feedback and comment here. Do keep us posted about the outcome.

    ReplyDelete


I would sincerely welcome your honest feedback and reviews of my posts as well as various companies. Also it would be great if you share similar experiences...

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