I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Thursday, July 9, 2015

Vodafone's Continuous Harassment of Customers

The harassment does not end here...For a month and a half I am being continuously harassed by Vodafone. The flames of the unfair resolution by Viodafone Nodal Office and Appellate Authority Office had not even extinguished as yet that now another form of harassment had started. Now I am being charged for a service that I had deactivated long time back on the 20th of May 2015.

 Even after deactivating ISD55 pack on the 20th of May 2015 and getting confirmation for it, the pack was activated by the carelessness of their Backend team again in my account. So I complained about it and on the 10th of June, I got a confirmation by SMS that ISD55 pack in my account had been deactivated after my complaint. I was assured that I would not be charged for it as it was Vodafone's fault. 

 But this month's bill reflects that I have been charged Rs.55 for ISD pack that stood deactivated from 20th of May and another Rs.49 was charged as clip on it.Vodafone will have to do reversal of both charges as it was confirmed to me that the ISD55 pack had been deactivated on the 20th of May. Also I have been charged last month as well as this month for VAS which I have not used.

 The reference numbers are 2564011888 and 2569859468. On May 20th Mr. Surinder and their Customer Services Manger Mr, Subhash had confirmed that the ISD55 pack was deactivated and yet I am being charged for it and Vodafone is activating that service in my account repeatedly without my knowledge. This is heights of bad customer service where you are constantly harassing the customer and providing such an unpleasant customer service. I wish to escalate this matter too. Already another issue of last month with Vodafone has been taken to Ministry of Consumer Affairs and now this too will be addressed at the highest level.

Posted by at
Labels:

No comments:

Post a Comment


I would sincerely welcome your honest feedback and reviews of my posts as well as various companies. Also it would be great if you share similar experiences...

Subscribe to: Post Comments (Atom)