I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Monday, August 1, 2016

Livpure Water Purifier finally repaired after escalation of complaint for several days !

Patience and persistence do work in pursuing complaints.

Well though delayed action from Livpure team, the water purifier was finally repaired today. I am now satisfied with the solution of my complaint and I appreciate their follow up on the matter since Saturday.

But it must be noted that this  complaint could have been handled at the earliest when I first escalated it on the 15th evening . Anyway Mr. Yogendra did a good job ! I trust that they would consider my suggestions so that customers like us do not suffer like this in the future.

I do hope Livpure will not give us any cause to complain in the future and look forward to a renewed relationship. 
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8 comments:

  1. Simrit KapilaAugust 1, 2016 at 11:57 AM

    The complaint was finally addressed after many days and they followed my suggestion to do a follow up on our case. But in the process, they shared our personal mobile number on their social media page which I did not appreciate at all.

    I have told them to remove our registered mobile number from their public post immediately as we do not appreciate their sharing our mobile number on their social media page without our permission and this is invasion of privacy. Their team could have just said that they had tried our mobile number and did not need to share our number with everyone.

    Customers have a reference number assigned to their cases by their team and for reference purposes their team should use that and not our personal mobile numbers on social media page.

    ReplyDelete
    Replies
    1. SurakshaAugust 30, 2016 at 11:57 PM

      DO you have an escalation email ID apart from the one available in website

      Delete
    2. Simrit KapilaSeptember 4, 2016 at 9:00 PM

      No I don't have another email id of theirs. But I assure you that your posting your feedback or complaint on their social media page will make a difference and work wonders though you may have to be very persistent and patient in the entire matter. Calling their customer services number may not give you the desired result...So escalate your complaint on the social media page after first taking a reference number of the complaint from the customer services team on the phone. You can post your complaint directly too.

      Delete
  2. Simrit KapilaMay 7, 2017 at 5:06 AM


    Livpure Noida is providing good customer service now. Last time Mr. Subhash gave us great professional service when he visited our house to service the purifier. I am glad to know that they took my negative feedback seriously and ensured that we receive great customer service henceforward. There has been tremendous improvement in their overall service and attitude. Now they are punctual too.
    But their centralised customer service in Gurgaon still lacks professionalism in dealing with customers when you call their number. And they forget to send the promised alerts regarding service reminders. Noida office however is better !

    ReplyDelete
  3. KabirJanuary 17, 2018 at 2:16 AM

    Livpure is the best ro water purifier which can remove turbidity, chlorine, calcium, Magnesium and a wide range of organics such as pesticides THMs, bacteria, Virus. Buy wide range of Livpure purifiers online at Aquamart. Livpure Water Purifier Dealers | Shop Livpure RO Purifier Online

    ReplyDelete
  4. UnknownJuly 18, 2019 at 11:33 AM


    I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days.... None of one came.... I received a call from local livpure office 098402 24476 they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself.... Very much frustrated with the service.... I have taken 4 yrs amc but no service at all.... Either return my money or do the service ASAP.... Worst customer service.... Customer care is always busy they will tell that they will do a call back but without calling me just sending message that they are unable to reach me...
    Dear Customer, your service request No. JS-19071404364367 & call closure code is allocate

    Person who allowed for me is not responding the call.... When I asked the local person 098402 24476 from livpure office, she said the person who allowed for me is out of station and she organized another person to do the service, that person came steady without any materials things which required for service, I'm not sure for what reason he visited my place, he said I didn't bring filters I will come morning itself and do the service, today morning called again he said he will come in the evening... Till 6 he didn't turned up, I called him many times but he didn't respond my call, he doesn't have courtesy to attend my call itself... His name Tamil 8870422486.

    I'm a customer and paid so much money for service still they are least bothered about customer.... Doesn't have courtesy to respond the customer issues.... I need full refund.... Or i will escalate to consumer redressal forum

    Sujitha Kishore
    9171043646

    ReplyDelete
  5. UnknownJuly 18, 2019 at 11:33 AM


    I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days.... None of one came.... I received a call from local livpure office 098402 24476 they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself.... Very much frustrated with the service.... I have taken 4 yrs amc but no service at all.... Either return my money or do the service ASAP.... Worst customer service.... Customer care is always busy they will tell that they will do a call back but without calling me just sending message that they are unable to reach me...
    Dear Customer, your service request No. JS-19071404364367 & call closure code is allocate

    Person who allowed for me is not responding the call.... When I asked the local person 098402 24476 from livpure office, she said the person who allowed for me is out of station and she organized another person to do the service, that person came steady without any materials things which required for service, I'm not sure for what reason he visited my place, he said I didn't bring filters I will come morning itself and do the service, today morning called again he said he will come in the evening... Till 6 he didn't turned up, I called him many times but he didn't respond my call, he doesn't have courtesy to attend my call itself... His name Tamil 8870422486.

    I'm a customer and paid so much money for service still they are least bothered about customer.... Doesn't have courtesy to respond the customer issues.... I need full refund.... Or i will escalate to consumer redressal forum

    Sujitha Kishore
    9171043646

    ReplyDelete
  6. UnknownJuly 18, 2019 at 11:34 AM

    I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days.... None of one came.... I received a call from local livpure office 098402 24476 they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself.... Very much frustrated with the service.... I have taken 4 yrs amc but no service at all.... Either return my money or do the service ASAP.... Worst customer service.... Customer care is always busy they will tell that they will do a call back but without calling me just sending message that they are unable to reach me...
    Dear Customer, your service request No. JS-19071404364367 & call closure code is allocate

    Person who allowed for me is not responding the call.... When I asked the local person 098402 24476 from livpure office, she said the person who allowed for me is out of station and she organized another person to do the service, that person came steady without any materials things which required for service, I'm not sure for what reason he visited my place, he said I didn't bring filters I will come morning itself and do the service, today morning called again he said he will come in the evening... Till 6 he didn't turned up, I called him many times but he didn't respond my call, he doesn't have courtesy to attend my call itself... His name Tamil 8870422486.

    I'm a customer and paid so much money for service still they are least bothered about customer.... Doesn't have courtesy to respond the customer issues.... I need full refund.... Or i will escalate to consumer redressal forum

    Sujitha Kishore
    9171043646

    ReplyDelete


I would sincerely welcome your honest feedback and reviews of my posts as well as various companies. Also it would be great if you share similar experiences...

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