Always review your Uber trips charges by going to "My Trips" and clicking on the trip concerned.
Lately I noticed that I had been charged $5.00 every time when Drivers cancelled instead of I. Most times drivers would end up coming to the wrong location or cancel for a reason of their own. Either way we as customers should not be charged in such situations. So one must dispute that .
If you feel you were charged incorrectly, you must contest it. They will not credit it back to your credit card account but they will certainly return it as credit to your Uber account which you can use for an upcoming trip. All the same I feel that they should credit it to your bank account.
To Dispute Cancellation Fees click on "Review my Cancellation Fees" or "Review My Fares or Fees".
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