LIVPURE - Die-hard unprofessional customer service
One has to endure unprofessional service from Livpure every time one interacts with them.
The person named Rakesh who services Noida area is quite rude and hostile. He has been harassing a senior citizen customer by continuously delaying and eventually denying timely service as discussed . In fact he orders to be reminded about the appointment instead of noting down the appointment time.
They no longer give a reference number for service request. And they do not even send reminders as was the protocol for the due three months service even after taking Rs.8000 for maintenance contract.
The senior citizen even renewed the maintenance contract and yet their water purifier has not been serviced for six months. I wonder how the corporate office of Livpure can hire such unprofessional people who do not even know how to deal with customers leave alone give good service. Highly unreliable !
I have made the senior citizen call their toll free number to request for intervention and ask them to follow up on the service request. It remains to be seen how they handle it !
One has to endure unprofessional service from Livpure every time one interacts with them.
The person named Rakesh who services Noida area is quite rude and hostile. He has been harassing a senior citizen customer by continuously delaying and eventually denying timely service as discussed . In fact he orders to be reminded about the appointment instead of noting down the appointment time.
They no longer give a reference number for service request. And they do not even send reminders as was the protocol for the due three months service even after taking Rs.8000 for maintenance contract.
The senior citizen even renewed the maintenance contract and yet their water purifier has not been serviced for six months. I wonder how the corporate office of Livpure can hire such unprofessional people who do not even know how to deal with customers leave alone give good service. Highly unreliable !
I have made the senior citizen call their toll free number to request for intervention and ask them to follow up on the service request. It remains to be seen how they handle it !
The case was resolved after much persistence from the customer's side to stand firm on receiving what is a customer's right-Right to receive good customer service. The customer kept calling Livpure customer service numbers and I too followed it up on social media. Finally they sent a technician right away and yesterday itself.
ReplyDeleteBut I wonder why a customer has to adopt a strong approach in getting what is his or her right. This proves that a customer must have a voice...then only will it be heard !
My advice to Livpure is to improve their services and be generous in giving smooth and pleasant service to it's customers to maintain their reputation in the market.