I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Monday, February 13, 2023

Extra Space Storage, Milpitas,CA, United States-Best Storage place !

Customer service experience was very pleasant and professional. I spoke with three managers at your different branches and actually met one in person. All were lovely to interact with and very supportive. They were very courteous , patient and interactive. They all were flexible and were willing to go a step forward to give me personalized customer service . They all contributed greatly in my reaching the right decision about selecting Extra Space Storage ! They were willing to adapt to my needs about a later move in date and reserving a space or two that suited me so as to give me some time to decide.  My compliments to Melissa ,Anna and Mark(if I remember his name correctly). I did not have the pleasure to meet Melissa in person but she provided great customer service experience over the phone and understood my needs completely. She was so courteous and welcoming that on that day itself I had decided that I would want to have association with her company.  Her follow up on things was great and she gave good advice regarding convenient upgrading of storage space online itself on the day of move-in and explained the process since the office was closed on the day of my move-in of luggage . That made me feel secure that I could  easily change my storage space in minutes if at the last moment my storage unit was not able to accommodate all my luggage. 

Melissa also gave me timely and valuable advice about timely securing of the storage unit I was interested in by locking the rate so that I didn’t lose that unit to someone else. I am thankful to her for that as well as following up on my requests and meeting my needs.  She also ensured that the decided moving in date as well as the rate agreed by the manager on duty that day was honoured by ensuring the pro rating of the rent of the unit as promised which spoke of her co operation and co ordination with not only her colleague but with the customer too. I valued that she stood by the commitment. Ahe valued me as a customer. Anna was the manager I met in person the first time I visited extra space storage since Melissa was on leave that day and even she provided excellent customer service experience. Anna was professional, helpful and understood my needs completely too. She devoted time in making me feel comfortable about making the right selection for myself and offered many options as well as choices by giving my brother and I a tour of the units we were interested in. I wanted a unit close to the elevator and she showed exactly what I wanted . Anna gave great advice about the size of the storage that would accurately fit my needs and best accommodate my luggage which demonstrates that she had great knowledge about her work and she knew how to completely match the needs of the customer. Anna advised me in details about the various ongoing specials and offered me various options for the sizes of units I was interested in  . 

Both Anna and Melissa informed me about how like apartments the market could sometimes fluctuate the rate of the storage units as well which was knowledge for me. But they also advised how I could be protected from the raise in rent.  What I liked was their transparency. They were there to help me at a time when one was already stressed out with the move out of an apartment. I felt that they really value their customers and so I have recommended Extra Space Storage to so many in my circle and one of my friends rented out a storage unit there too soon after that. I just wish though that there was some reward for referring others to this great storage space.

 I loved how Extra Space Storage is so well maintained and spotlessly clean ! It is also so conveniently located and the security can be relied upon too. The one I chose is a newer one and was very attractive and the layout of the units was great. Extra Space storage made me feel at home and made me feel that I am leaving my luggage at home only. I would recommend them to everyone as they can be easily trusted yo keep your luggage safely.  

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I would sincerely welcome your honest feedback and reviews of my posts as well as various companies. Also it would be great if you share similar experiences...

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