I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Wednesday, April 27, 2016

Bon Bon Pastry Shop definitely losing it's touch & taste now



We have been Bon Bon's loyal customers and so all the more I was very disappointed to see the declining customer service, quality and attitude. Customers gave the right to receive a pleasant experience while buying something from a shop. Customers are entitled to good service. I noticed that they are not getting good reviews anymore because of their lack of interest in maintaining their original quality and service. We like the chicken patties, chocolate triangles and eclairs there but lately the lady behind the counter is just not keen on packing the patties in the boxes bearing their label. The other day I had bought about five patties and even then they were not given to me in a box.

 Many a times we buy stuff from there as gifts for others and not having the confectionery packed in their boxes and that too separate boxes can make others feel that we have shopped from a roadside vendor rather than a reputed shop like Bon Bon. I even told the lady concerned that their name sells and all the more I would prefer that everything irrespective of the quantity is given to me in their boxes instead of blank brown paper bags. After all presentation and packaging matter and that is why one goes to a shop like theirs.

As for the all time favourite eclairs, the cream does not seem to be that fresh anymore and the quality of breadsticks is deteriorating. Some time back we were told that we could not buy just a packet of breadsticks and instead we had to place a big order for them and which we did. But again the breadsticks were not packed properly and they did not seem to be fresh.

I hope they are able revive their old time hospitality and quality instead of taking it for granted that customers will keep returning to them because of their reasonably priced goodies. I have always liked Bon Bon because of their prices and quality in the past but because of the recent attitude of the lady there I may be inclined to change my opinion. As it is I find myself going more to other shops now.

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I would sincerely welcome your honest feedback and reviews of my posts as well as various companies. Also it would be great if you share similar experiences...

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