Sometimes I feel is it just me or others too encounter the same problems in getting good customer service in their daily lives. Just recently, I had an unpleasant experience with the travel company Make My Trip.
On the 14th of Oct. 2013, I booked an international ticket on Make My Trip and at the time of booking I was told that I would be getting shopping vouchers worth Rs.4000 or so under the Great Travel Bonanza Offer. The vouchers were supposed to be sent to me within 5-7 days but I never received them. Since then I called them several times but nobody ever got back to me as promised. I even sent mails to the travel agent who had booked the ticket. But as expected there was no response.
Finally I decided to escalate the complaint online as this usually works. But unfortunately that too took so long and from 7th of Nov. 2013 till date I have been working on that. Most of the time they did not try to understand my complaint or deviated from the matter. Finally on the 19th of Nov. I received the vouchers after sending another mail to the agent stating that I will hilight the matter and their lack of response on the matter in my blog. But the vouchers seem to have arrived very late as some of them have already expired and some are going to be expiring soon.
I have been denied the pleasure of shopping using these vouchers. And instead of making it upto me for the inconvenience caused , I am being told that the vouchers were sent to me last month which is not true. After three escalations. I have now escalated the complaint further with the Management. I am interested in knowing what their response would be regarding the delay in sending the vouchers to me by their team and their careless approach.
After selling the ticket, there should be follow up by the Sales team concerning whether the customer has received cashback and shopping coupons under their promotions.http://offers.makemytrip.com/promo/gtb/
On the 14th of Oct. 2013, I booked an international ticket on Make My Trip and at the time of booking I was told that I would be getting shopping vouchers worth Rs.4000 or so under the Great Travel Bonanza Offer. The vouchers were supposed to be sent to me within 5-7 days but I never received them. Since then I called them several times but nobody ever got back to me as promised. I even sent mails to the travel agent who had booked the ticket. But as expected there was no response.
Finally I decided to escalate the complaint online as this usually works. But unfortunately that too took so long and from 7th of Nov. 2013 till date I have been working on that. Most of the time they did not try to understand my complaint or deviated from the matter. Finally on the 19th of Nov. I received the vouchers after sending another mail to the agent stating that I will hilight the matter and their lack of response on the matter in my blog. But the vouchers seem to have arrived very late as some of them have already expired and some are going to be expiring soon.
I have been denied the pleasure of shopping using these vouchers. And instead of making it upto me for the inconvenience caused , I am being told that the vouchers were sent to me last month which is not true. After three escalations. I have now escalated the complaint further with the Management. I am interested in knowing what their response would be regarding the delay in sending the vouchers to me by their team and their careless approach.
After selling the ticket, there should be follow up by the Sales team concerning whether the customer has received cashback and shopping coupons under their promotions.http://offers.makemytrip.com/promo/gtb/
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