I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Sunday, June 19, 2016

Nathu's Sweets not fresh sweets anymore !


Over the years, the quality and the taste of the sweets sold at Nathu's have declined considerably . And their lack of professional customer service is contributing in the decline of their services in a big way.

Just day before yesterday, we bought a couple of sweets ( mithai ) from there in the evening and we were so disappointed with the taste and the packaging. The sweets did not seem to be fresh and the gulag jamuns ( kala jamuns ) were sour...On complaining about the same, we were met with a very careless approach. According to their representative it is natural for any sweets made of dairy products to get spoilt easily in summers but we had served those sweets the same evening to our guests.

Well at least this was not the answer we were looking for . We had left the sweets as soon as we tasted one or two of them. We had hoped that they would get those mithais tested. And they should not sell some sweets in summers if according to the person concerned these sweets get easily spoilt or they should use good quality ingredients. They could go in for seasonal sweets if they can't handle the making of some certain mithais in summers.

Customers must complain whenever they find that they are given stale sweets as then only will these famous shops take such matters seriously and be forced to address it effectively.

In summers they have to be all the more careful in not selling stale sweets and focus on their proper storage as well.  Hygiene of the containers and people handling these sweets should also be taken into account.Now Haldiram is better in that respect though there too the hygiene can be questioned and I would be elaborating on that later in another article solely on Haldiram Sweets which involved my complaining about the matter. Talking about this subject, this has become quite a problem at many restaurants and cafes recently where the staff behind the counters are not wearing gloves to handle the eatables and using their hands to either squash a ' aloo tikki' or passing eatables to the customers soon after doing something really unhygienic before the customer.

The idea of complaining about the above is not to get a fresh box of sweets for free but to inform them that Nathus should be more careful as their customers could fall ill because of stale sweets. We would particularly go for the 'ladoos' there but we may have to think twice now.
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