I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Tuesday, October 27, 2015

Vodafone's Harassment continues- The Tenth Day !

My phone number still stands deactivated and Vodafone has not restored my number or tried to address the matter. The Right to an Investigation has been denied to me by Appellate and Nodal. If nothing else this petition is at least making a difference to other customers who have been interacting with them on FB pages. Vodafone is now forced to listen to their complaints because of my blog informing each other about their rights. So all of you are making a difference somewhere by signing this petition ! I may or may not benefit but others will...
I thank All who are supporting this petition. Please spread the word around.
Vodafone is not at all fair to it's long time customers like me who has been associating with them since 2009. You can imagine how they must be treating their new customers. They do not even believe in apologising even once for the carelessness of their staff. So think twice before associating with them ! Vodafone can make your life unhappy !

Unhappy Vodafone Customers stand united against Vodafone as evident from their social media pages

Many Unhappy Vodafone Customers are interacting with me on their social media page and have agreed to collectively take a stand against the pathetic services of Vodafone India ! So many are facing overcharging of bills and deactivation of numbers because of Vodafone's upgrade in technology and harassment even after submitting documents. I am glad to know that so many people are coming forward to stand up for themselves and others against Vodafone ! We are ONE as consumers. It is about time that companies do not take Indian consumers for granted ! If nothing else it is important to inform the world about the dishonest business tones of Vodafone India.

We have a Right to be Heard ! Your greeting " Happy to Help" is not going to work anymore till you really mean it !

Consumer Rights Consumer Might !

Vodafone very unresponsive on the matter !

My numbers stands deactivated by Vodafone for the ninth day and still they are not at all concerned in addressing my complaint and restoring my number immediately which had been blocked because of the carelessness of their various teams. This is endless inconvenience ! 
Vodafone has been harassing me since June 2015 when they had barred my calls for over a week without so much as verifying the fact that their representative Abhishek had already verified my documents at the Sector 18 Noida Vodafone Store ( next to Millenium supermarket) . 
It is unfortunate that nobody has done anything concerning this matter and so many customers like me are facing this problem around the same time.
Vodafone needs to be sued ! Maybe then they will stop treating customers like this ! 

Monday, October 26, 2015

Vodafone can be sued for financial breach of promise and harassment till date

As mentioned earlier, the Vodafone World Calling Cards that I had purchased just sometime back(Rs. 550 each) are about to expire by early next month but I cannot utilise them as Vodafone has deactivated my number for over a week now. So I decided to pass on those cards to other family members who could use them. But to our disappointment, we discovered that the new calling card is not working.
The blocking of any unused Vodafone World Calling Card has no connection with deactivation of my number as these are prepaid unused cards.This amounts to a criminal act involving financial breach of trust for which you can be legally sued.

That just goes to show that Vodafone has recently started selling World calling cards that are not working and usable.When we called customer service from my mother's number , Vishwajeet informed us that he is not able to assist us in the matter because he has no information on the product. Vodafone does not even have enough information about it's own products leave alone the capability to assist customers in any way.

Vodafone's continued stance on all my complaints to date and reluctance to respond in writing through emails strongly indicates that  they are intent on my victimisation and abuse of consumer rights.


http://rightsall.blogspot.in/search/label/Vodafone

Vodafone as indifferent as ever !

 Instead of resolving the matter and getting to the root of the problem, Vodafone remains as adamant as ever in it's refusal to restore my deactivated number, send out an apology letter and order an investigation. 
I could post so many evidences of their lack of sensitivity towards complaints of customers. Anyone who has gone through similar experiences with Vodafone or who support my thoughts on standing up against harassment of customers must come forward now as that will make a huge difference to this petition being heard.
I appreciate all those who have taken the time to sign my petition as each person counts and each signature on this petition will definitely change the way Vodafone treats it's customers because in time they will be coerced into investigating as to how their representatives harass customers everywhere. Victory may be mine or not but I will be contented with the fact that I stood up for myself and others against Vodafone's mental harassment ! I'll feel happy that at least I tried. As it is battles are not won in one day and I am willing to devote as long as it takes to this cause...

Vodafone's Dictatorial Attitude

 Earlier on in June this year when Vodafone barred my incoming and outgoing calls based on the false feedback of their teams, I could at least access my Vodafone account but they have blocked my account as well this time due to the deactivation of my number. Would they have done the same in any other country where customers can sue them in an instant ? In any other country a customer would have been entitled to a complete investigation before Vodafone could take away the number. 
Why is Vodafone treating Indian customers differently ? In the worst cases of complaint too Reliance Communications has never done anything of the sort ! Then why is a foreign company like Vodafone getting away by treating customers this way all the time !? It is time they are held accountable for all their unethical business methods here.
They do not even easily allow customers to port the number to Airtel as it seems Airtel is beating them even in U.K now by giving good services and better rates to NRIs to call back home.
Vodafone seems to be threatened by Airtel's global presence and that is why it does not want to lose customers to Airtel. Reliance is doing quite well with NRIs in the States. More and more people are going with either Airtel or Reliance. At this rate Vodafone's presence in India as well as other countries will rapidly diminish and that too specially because of it's unscrupulous activities . 
We in our own country are letting foreign companies get away by treating the customers any way they want. Boundaries have to be established so that Vodafone does not harass and intimidate Indian customers all the way ! Any time any customers want to escalate a complaint, Vodafone threatens to disconnect their numbers. Why should Indian customers be subjected to such dictatorial attitudes of such foreign companies specially in our home country ? 
Vodafone should not be allowed to operate in this country if it cannot respect the customers here and continues to abuse consumer rights !


Vodafone's action costing me greatly !

Vodafone's delay in restoring my number has costed me greatly in my personal and work life as my life has in a way got paralysed and I am not able to receive calls of specially work related people due to the deactivation of the number. 

My business card carries this number and people are not able to access me directly for assignments. As a free lance Japanese Culture & Language Consultant my work relies on my everyday interactions with people regarding upcoming global assignments. I expect Vodafone to compensate me for letting my work life get affected through it's stubbornness to have barred my calls twice for more than a week in the last three months and deactivating my number recently. 

Addressing this case at all times to get my number restored is also taking me away from my work. As they say Time is Money but my time is being wasted by Vodafone for a very long time now ! As it is the international calling cards I had purchased from them are also getting wasted as I cannot use them on any other phone. Had they addressed this case on time or had let me port my number to Airtel then all this inconvenience would not have occurred.

Vodafone's rash action is costing me greatly ! They had no right to deactivate my number !