When Vodafone gives every reason to the customer to feel dissatisfied and discontented with their services, great efforts should be made to change that thought and diffuse the situation. But Vodafone only believes in alienating and harassing customers even more and the matters get highly escalated.
The case of deactivation of my numbers based on false feedback lies unresolved. And I have been deeply harassed in that case by their staff Sunder and Sunil Kumar. Now to add to it they harassed us further beyond comprehension by allowing their security guard threaten, harass and intimidate us when we visited the Sector 50 Noida Vodafone shop to get the case of the blocked World Calling card resolved. And all this occurred just because we said that we would involve the police as Vodafone is doing fraud by selling these defective cards. That is when the guard left his post to threaten my mother and I and challenged us to do whatever we could...The Vodafone representatives did not reprimand him for interfering in our conversation.
As it is the representative Rekha was continuously being rude before that to my mother when my mother requested to meet the Manager Vandana regarding this matter. Vandana had promised us a resolution but admitted to me on the phone yesterday morning that she had still not notified the Sales team about it or escalated the matter in a direction where the money could be refunded. We had given a week and a half to Rekha and Vandana to do their job and escalate our complaint to the Sales team so that either the card could be replaced or the money refunded. But they till yesterday had not done that and the expiry date of the card was nearing. So we were forced to visit the store for the third time yesterday evening and on arrival at the store we requested Rekha to make us meet the Manager.
First Rekha refused to accept our request and after a lot of persuasion and informing her about our rights she agreed to call her from the office at the basement. After a lot of waiting when we again insisted on meeting the Manager, she altered her previous statement and told us that the Manager is not available. We then went on to tell her that we want our money to be refunded for the blocked card she had sold us earlier on and that is when we reminded her that this could become a legal matter as they are proving to be fraud in this case. By then she started talking even more rudely to my mother who is a senior citizen and that is when I thought of recording the conversation on the voice recorder so that I could bring it to the notice of the Corporate Office as to how their staff treats us. The argument carried on and she kept talking in a raised voice to provoke us.
Just then out of the blue the guard came and verbally threatened us that he would also like to see how we go and complain about the matter to the cops. And when he realised that I was recording the conversation, he accused me of taking photographs which according to their so called rules is not permitted. I told him that I was not taking photographs but he refused to listen and ordered me to leave and I did not resist or decline. I co-operated immediately ! But as I was going out of their store, at the door he threatened that he would see me later ! And when I sensed that he was going to intimidate me physically as well right then I immediately withdrew and raised my voice to warn him that he dare not touch me or he could be held responsible for physical harassment of a lady customer. Fortunately for me by then the crowd in the market had gathered and he stopped and moved back but he kept threatening me verbally even after that when I asked him for his name to report the matter to Vodafone. I would like to know which security company he belongs to.
By now I was out of the shop but he kept coming out to shout at me again and threatened me to leave and I told him that he may have the right to remove me from the premises but not from the corridor outside and people agreed with me. I also told him that from outside the store I have every right to take his picture now so that I could warn lady customers about this man before they decide to visit this store.
The entire Vodafone team permitted this guard to personally threaten us and I had to tell him to stop misbehaving. I repeat he even followed me outside the shop and before he could do anything further, I raised my voice and warned him that if he manhandled me he would be held accountable for harassing a woman.
My mother who is a senior citizen and I had the worst experience at this store. Never in our entire lifetime in different countries have we experienced such atrocious and hostile customer service. I have not missed out on anything in narrating this incident so that it is a fair summary of that dreadful incident. But it is sad to know that Vodafone employs gundas as guards and their staff lets them humiliate lady customers like this. I fear for the security of every woman at such stores !
