Vodafone's attitude as same as before

16 Nov 2015 — Despite my repeated requests to have only written communication, Nodal office called me only to repeat what they have been saying all along i.e their system says that the updated documents were not received and so they decided to deactivate my number which is absolutely false. I did submit the updated documents but their staff did not update that information on the system. According to them, the store concerned declined to comment. I have reminded them that an investigation has to take place for the truth to be uncovered and a written apology letter has to be sent out to me for wrongfully deactivating my number and causing such great harassment as well without their finding out the facts.My case stands open ! But they gave a false report to the Department of Telecommunications stating that the case has been resolved.

Till date an apology letter had not been sent to me and no action has been taken against those people concerned because of whom my number was wrongfully deactivated ! They never bothered to investigate the matter ! And still Vodafone informs the Department of Telecommunications that they have resolved the matter !?

  November 9th 2015- I received an email from the External Nodal Team Delhi regarding my complaint raised against the DOTEL number.

They had asked me to treat this as an "exception" and had requested me to confirm the nearest Vodafone store so that they could arrange the required number and reactivate the same.

My reply was as following -

"In continuation of my trailing mails on the subject, Your contention that this whole episode was an exception is not legally tenable. This whole sordid episode inflicted by your company on me was professionally a vindictive misdemeanour and mental harassment which continued till date since 19th of Oct. The same had occurred before in June as well.

Despite my best efforts to resolve the issue of restoration of my number wrongfully deactivated by Vodafone, your staff adopted dismissive and threatening approaches to browbeat me. You are therefore requested a written apology letter may kindly be forwarded to me for the financial and mental harassment which was entirely the creation of your staff at the Vodafone Stores,Customer care and Nodal team. 

To start with I expect an apology letter. It seems that your company does not pay attention to educate and brief the staff on how to deal politely and professionally with staff. This had totally ruined my festive season. On receipt of a written apology letter, I shall re- submit the documents which your staff wrongly turned down at the first instance. Otherwise I will keep pursuing this matter till it's logical conclusion."

Vodafone strikes again !

Yesterday I received a mail from the PG Portal which said "Your Grievance with Registration No.DOTEL/*/****/***** has been disposed."  The Department of Telecommunications has closed the complaint I lodged against Vodafone on the 26th of Oct. 2015 based on the false report provided by the Service Provider Vodafone that the case has been resolved.
The case as of date stands unresolved and I have given my feedback to them stating that their action is unfair ! I shall pursue this case further !

I have lodged a fresh complaint on the PG Portal and rated my feedback as "Poor"  in the way Department of Telecommunications has treated my complaint by disposing my grievance without so much as confirming the facts with me regarding Vodafone's false report of having resolved the case. How can foreign companies be allowed to get away with their dishonest business tones in our own country ? Yeh Mera India !? People specially harassed Vodafone customers please support my petition and stand as ONE ! https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=copylink

Customers' dissatisfaction growing but Vodafone doing nothing !

My Vodafone number still remains deactivated and my demand for an investigation to uncover the lies of their team and a written apology has not been accepted till date. In fact till day before yesterday once again the Nodal team has been harassing me with calls and emails to accept their decision of deactivation of my number. They have prevented porting of the number too. I am awaiting the final response of TRAI on this matter. Let's see what happens...

But I am glad that I am able to give a platform in the face of a petition to a lot of Vodafone customers to voice their unheard concerns and unresolved complaints. So many customers are suffering ! Every day I read what others are going through and I feel I am not the only ONE ! Vodafone is getting away with it's atrocious treatment of it's customers. Soon other telecommunications companies will follow suit...The next customer to be harassed could be you ! Things have to change ! ONE by ONE you can join this petition and motivate the world to hear you ! We may have suffered but we can save others from the same harassment.

It is surprising that Vodafone as a British Company is alienating so many customers in India ! British companies are known to have integrity but Vodafone has clearly defied that notion here by quietly watching Vodafone India's dishonesty in business and allowing them to get away by ruining their image in the process. By keeping silent, Vodafone U.K HQs are in a way supporting Vodafone India in it's harassment of so many customers. Better late than never ! There is still time to save your image in India Vodafone ! Vodafone Wake Up !

TRAI RESPONDS TO MY MAIL ! Vodafone still silent...

Customers if Vodafone has been harassing you for a long time regarding deactivation of number, porting,overcharging and other services...please contact TRAI or add your comments in my petition on the link below-

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

TRAI RESPONDS ! I heard from them yesterday...The more complaints they receive about the same issues, the more they will believe about the dishonest business tones of Vodafone India ! And then something would be done about it be it concerning any telecommunications company.

Consumer Rights Consumer Might !

When Vodafone gives every reason to the customer to feel dissatisfied and discontented with their services, great efforts should be made to change that thought and diffuse the situation. But Vodafone only believes in alienating and harassing customers even more and the matters get highly escalated.

 The case of deactivation of my numbers based on false feedback lies unresolved. And I have been deeply harassed in that case by their staff Sunder and Sunil Kumar. Now to add to it they harassed us further beyond comprehension by allowing their security guard threaten, harass and intimidate us when we visited the Sector 50 Noida Vodafone shop to get the case of the blocked World Calling card resolved. And all this occurred just because we said that we would involve the police as Vodafone is doing fraud by selling these defective cards. That is when the guard left his post to threaten my mother and I and challenged us to do whatever we could...The Vodafone representatives did not reprimand him for interfering in our conversation.

As it is the representative Rekha was continuously being rude before that to my mother when my mother requested to meet the Manager Vandana regarding this matter. Vandana had promised us a resolution but admitted to me on the phone yesterday morning that she had still not notified the Sales team about it or escalated the matter in a direction where the money could be refunded. We had given a week and a half to Rekha and Vandana to do their job and escalate our complaint to the Sales team so that either the card could be replaced or the money refunded. But they till yesterday had not done that and the expiry date of the card was nearing. So we were forced to visit the store for the third time yesterday evening and on arrival at the store we requested Rekha to make us meet the Manager.

First Rekha refused to accept our request and after a lot of persuasion and informing her about our rights she agreed to call her from the office at the basement. After a lot of waiting when we again insisted on meeting the Manager, she altered her previous statement and told us that the Manager is not available. We then went on to tell her that we want our money to be refunded for the blocked card she had sold us earlier on and that is when we reminded her that this could become a legal matter as they are proving to be fraud in this case. By then she started talking even more rudely to my mother who is a senior citizen and that is when I thought of recording the conversation on the voice recorder so that I could bring it to the notice of the Corporate Office as to how their staff treats us. The argument carried on and she kept talking in a raised voice to provoke us.

Just then out of the blue the guard came and verbally threatened us that he would also like to see how we go and complain about the matter to the cops. And when he realised that I was recording the conversation, he accused me of taking photographs which according to their so called rules is not permitted. I told him that I was not taking photographs but he refused to listen and ordered me to leave and I did not resist or decline. I co-operated immediately ! But as I was going out of their store, at the door he threatened that he would see me later ! And when I sensed that he was going to intimidate me physically as well right then I immediately withdrew and raised my voice to warn him that he dare not touch me or he could be held responsible for physical harassment of a lady customer. Fortunately for  me by then the crowd in the market had gathered and he stopped and moved back but he kept threatening me verbally even after that when I asked him for his name to report the matter to Vodafone. I would like to know which security company he belongs to.

By now I was out of the shop but he kept coming out to shout at me again and threatened me to leave and I told him that he may have the right to remove me from the premises but not from the corridor outside and people agreed with me. I also told him that from outside the store I have every right to take his picture now so that I could warn lady customers about this man before they decide to visit this store.

The entire Vodafone team permitted this guard to personally threaten us and I had to tell him to stop misbehaving. I repeat he even followed me outside the shop and before he could do anything further, I raised my voice and warned him that if he manhandled me he would be held accountable for harassing a woman.

My mother who is a senior citizen and I had the worst experience at this store. Never in our entire lifetime in different countries have we experienced such atrocious and hostile customer service. I have not missed out on anything in narrating this incident so that it is a fair summary of that dreadful incident. But it is sad to know that Vodafone employs gundas as guards and their staff lets them humiliate lady customers like this. I fear for the security of every woman at such stores !

Be careful when buying Vodafone World Calling Cards !

Vodafone cannot get away with each and everything they do to harass customers...First lies to protect their staff and then deactivation of my number ! And now they are refusing to replace the defective World Calling Card they sold us which could have been used by another person in my family. My mother had gone personally to complain about it and till now they have not even marked it to the company according to them so that they don't have to do anything once the expiry date arrives ! Seriously their representatives should stop fooling around at work and do their job !

Vodafone forcing me to take my own number of nine years as a new connection now !

Why were so many numbers deactivated by Vodafone in October 2015 and that too at the end of the month and at the time of upgrading their technology ? Instead of admitting their mistake they falsely accuse the customer of not submitting updated documents ! Very convenient for them to blame the customer !
My number stands deactivated for a very long time now because of their carelessness which they are camouflaging by a false accusation against me. My number has been snatched away by Vodafone without proper investigation or verifying facts and they are saying that I can only have my number back by taking it as a new number now. I would like to point out that before all this happened, they had actually informed us about the change in relationship number of my account in last month's bill and I wonder if that contributed to their deactivation of my number ? Why ? Were they planning all along to deactivate many old numbers and force us to take our own numbers as new connections ? After deep researching, I found that many long time customers have faced the same problem around the end of October or just before the long weekend of Dusherra.