16 Nov 2015 — Despite my repeated requests to have only written communication, Nodal office called me only to repeat what they have been saying all along i.e their system says that the updated documents were not received and so they decided to deactivate my number which is absolutely false. I did submit the updated documents but their staff did not update that information on the system. According to them, the store concerned declined to comment. I have reminded them that an investigation has to take place for the truth to be uncovered and a written apology letter has to be sent out to me for wrongfully deactivating my number and causing such great harassment as well without their finding out the facts.My case stands open ! But they gave a false report to the Department of Telecommunications stating that the case has been resolved.
Till date an apology letter had not been sent to me and no action has been taken against those people concerned because of whom my number was wrongfully deactivated ! They never bothered to investigate the matter ! And still Vodafone informs the Department of Telecommunicati
November 9th 2015- I received an email from the External Nodal Team Delhi regarding my complaint raised against the DOTEL number.
They had asked me to treat this as an "exception" and had requested me to confirm the nearest Vodafone store so that they could arrange the required number and reactivate the same.
My reply was as following -
"In continuation of my trailing mails on the subject, Your contention that this whole episode was an exception is not legally tenable. This whole sordid episode inflicted by your company on me was professionally a vindictive misdemeanour and mental harassment which continued till date since 19th of Oct. The same had occurred before in June as well.
Despite my best efforts to resolve the issue of restoration of my number wrongfully deactivated by Vodafone, your staff adopted dismissive and threatening approaches to browbeat me. You are therefore requested a written apology letter may kindly be forwarded to me for the financial and mental harassment which was entirely the creation of your staff at the Vodafone Stores,Customer care and Nodal team.
To start with I expect an apology letter. It seems that your company does not pay attention to educate and brief the staff on how to deal politely and professionally with staff. This had totally ruined my festive season. On receipt of a written apology letter, I shall re- submit the documents which your staff wrongly turned down at the first instance. Otherwise I will keep pursuing this matter till it's logical conclusion."
Till date an apology letter had not been sent to me and no action has been taken against those people concerned because of whom my number was wrongfully deactivated ! They never bothered to investigate the matter ! And still Vodafone informs the Department of Telecommunicati
November 9th 2015- I received an email from the External Nodal Team Delhi regarding my complaint raised against the DOTEL number.
They had asked me to treat this as an "exception" and had requested me to confirm the nearest Vodafone store so that they could arrange the required number and reactivate the same.
My reply was as following -
"In continuation of my trailing mails on the subject, Your contention that this whole episode was an exception is not legally tenable. This whole sordid episode inflicted by your company on me was professionally a vindictive misdemeanour and mental harassment which continued till date since 19th of Oct. The same had occurred before in June as well.
Despite my best efforts to resolve the issue of restoration of my number wrongfully deactivated by Vodafone, your staff adopted dismissive and threatening approaches to browbeat me. You are therefore requested a written apology letter may kindly be forwarded to me for the financial and mental harassment which was entirely the creation of your staff at the Vodafone Stores,Customer care and Nodal team.
To start with I expect an apology letter. It seems that your company does not pay attention to educate and brief the staff on how to deal politely and professionally with staff. This had totally ruined my festive season. On receipt of a written apology letter, I shall re- submit the documents which your staff wrongly turned down at the first instance. Otherwise I will keep pursuing this matter till it's logical conclusion."
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