Tata Sky lies & misleads customers !

Reference # UKE9MID , Tata Sky states today after six months that they had already sent vouchers to our registered email id on the 23rd of August 2016 which is UTTERLY FALSE !!! The vouchers never reached us and that is why I kept complaining about it since August till date ! Why would I be complaining in the first place had the vouchers reached me !?

As expected Tata Sky lies and misleads customers. The various reference numbers attached to my case will indicate that they too somewhere agreed in the beginning that the vouchers never reached me and so kept looking into it but now to cover up their mistake they are coming up with this absurd excuse. It is their fault and they should make up for all the inconvenience caused and the time as well as energy wasted from our side in pursuing this case. Because of their delay in addressing this complaint instantly the entitled vouchers never reached us and expired . Naturally now the validity of the vouchers cannot be extended because they have expired due to their carelessness. But there are other ways they can compensate the customers one of them is by issuing fresh vouchers. On top of it they had the audacity to resend the expired vouchers in Dec. Couldn't they have sent the vouchers well within time ? I just hope they are not using the vouchers meant for the customers. These vouchers in question were equivalent to a large amount since they were for the six months subscription.

I will escalate my complaint on social media platforms as well as my Consumer Rights Blog ONE RIGHT FB page to inform consumers about how Tata Sky misleads people by falsely promising customers vouchers equivalent to the amount paid at time of recharge but never really sending them to customers. In my long association with this company, the vouchers have never reached us on our registered email id.

False assurances and lies are what can be expected from Tata Sky staff. As said earlier, their staff is spoiling the brand name of Tata by their unprofessional attitude. Tata Sky can never handle complaints effectively and positively. With Tata Sky it is only words and no action !

Consumers beware ! Tata Sky will mislead you where their products and services are concerned and harass you endlessly to exhaust you completely till you are forced to just give up on your complaint ! Tata Sky will never ever handle your complaints seriously and fairly !

Better watch out Tata Sky ! This time I am following this issue on social media and would be watching closely whether Tata Sky send the entitled vouchers at the time of payment end of this month. Perhaps this time they would be under pressure to send the entitled vouchers at the time of payment because I would be going live on the internet about my feedback regarding this long time issue !

Citibank India's Unprofessional Banking

Here they go again ! Citibank's unprofessional banking is visible yet in another incident. Another customer has faced issues regarding their cheques. Despite the account holder having sufficient balance in his Citibank account, the customer's Citibank cheque bounced. Citibank India continues harassing customers and causing them endless inconvenience. They deduct more from the amount in the cheques issued as it is. And after all the inconvenience they do not even have a sincere word of apology or make efforts to ensure that their mistakes are not repetitive.
Citibank India can never ever possess the required commitment towards their customers in making them have a pleasant banking interaction. They never ever fix responsibility on their staff or hold them accountable in making the customers suffer. There is something definitely wrong with the working of Citibank India ! People please be careful before issuing Citibank India cheques and make sure you take screenshots of your account and cheque before any transaction. Citibank India is proving to be an unreliable bank for long now !

Citibank India- Unpleasant banking and unpleasant interaction

Never can one have a really pleasant banking interaction with Citibank India staff as they are always so full of bad attitude, rigidity and insensitivity. In fact one can easily detect a tone of arrogance and impatience in their voice even when they are wrong. In short many I know including I have always had quite an unpleasant experience in dealing with Citibank staff where complaints are concerned. In the recent episode of the cheque where Citibank was responsible for the wrongful  deduction of an amount of Rs.3000 instead of Rs.300, they did not even have the courtesy to send a written apology for the inconvenience caused. Instead they took long to even solve the entire issue and when their senior staff member Jyotsna called it was merely to inform me that finally the amount had been credited to my account and not to really offer a sincere apology. From her impatient attitude and tone of voice, it was very evident that she was really not ready to offer a heartfelt apology or take my feedback seriously.
From a reputed bank like Citibank India, one would accept better but what one receives is thorough disappointment because they do not know how to talk well with customers. They lack the professionalism, tact and diplomacy that is so required in resolving issues with customers. Their way of complaint management is careless and atrocious.
 Citibank U.S.A staff is so helpful, sensitive and courteous. Then one wonders why Citibank India staff have such a bad attitude ! Citibank India needs to train their employees how to have professional interactions with consumers without offending the customers. They are really in need of a lot of training. HDFC bank is definitely better than Citibank as their regional managers too get involved when addressing escalated complaints and are very interactive with customers. It is mostly pleasant banking with HDFC bank. Of course there can be problems at every bank including HDFC but eventually someone hears you at HDFC unlike Citibank India where nobody is willing to even understand the customer's point of view. I did have an escalated complaint with HDFC a long time back but their seniors got involved in providing an effective resolution and even made it up to me as a customer for the inconvenience caused. Many years back Citibank India may have done the same but since 10-16 years somewhere it seems they are hiring the wrong sort of people who are definitely not able to perform well with customers or their training is lacking completely. Anyone who is a HDFC customer would never ever like any other bank because they assign a team of dedicated people to your account to make your banking experience as pleasant as possible. As I say there are all kind of unprofessional people everywhere and at every bank but Citibank India has most of them. My feedback is based on all the feedbacks I receive from other customers as well.

The fight against Vodafone continues...

My petition " Vodafone's Dishonest Business Tones" on www.change.org may have been closed but the fight against Vodafone will continue ! Maybe there were not enough voices that TRAI could hear to respond effectively on the matter. But it is definite that TRAI was not at all interested in addressing this matter from the beginning despite their false assurances in written. And the Department of Telecommunications did not even want to discuss it. The fight against Vodafone continues on my Facebook page ONE RIGHT too. As one customer rightfully commented on my One Right page that the fact that Vodafone is thriving in India despite so many raising numerous complaints against them is because somewhere there is still corruption prevalent at some levels around here. I am thankful to all from India and the U.K who supported my petition and left comments. It is clearly evident that Vodafone is not performing well in the U.K too.

Please do leave comments here as well as there whenever you have any complaints about Vodafone and this may help my petition or start a new one. Vodafone is continuing harassing customers beyond comprehension every day !

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones

https://www.facebook.com/oneright4all/posts/1718442325151642

VODAFONE'S WAY OF DISHONEST BUSINESS

Vodafone activates default services in your account such as mobile data connection etc. without the customer's knowledge or permission and then they  present them with exorbitant amounts in bills. By the time you realise it it is too late ! These services that they activate in your account are termed as "default services" by them. Vodafone customers please be careful !
For example they activate mobile data connection in your account without your knowledge then the mobile data ( GSM network ) automatically gets connected and activated on your phone whenever Wifi gets lost or it's signal strength is weak. This information is based on many customers' feedbacks regarding the same. And even when you put in a request to deactivate that unwanted service immediately, you are already charged for it and it is restored back the next day even after deactivation. So be alert ! And please make sure that you have not selected or activated mobile data connection even in your settings on your phone to doubly protect yourself fully if you do not want it.

Citibank India's never ending irresponsible approach towards customers !

My complaint regarding the deduction of an amount far more than the amount of cheque that I issued has not been addressed even on the target date . I find that in all these years Citibank India has never ever adopted a responsible attitude towards it's customers and there is never an apology from their side whenever they are wrong. They have a very arrogant attitude ! In comparison, HDFC Bank has a much more responsible and interactive approach where customers are concerned. Problems can occur at any banks but the way the bank addresses and resolves those problems speaks a lot about it's customer service and interest in keeping their customers.

Citibank India's unpleasant customer service

Citibank India's customer service has never been that great all these years but at least one could always rely on their Phonebanking for support and prompt actions. But my interaction with their Phonebanking Officer Mr. Naresh changed that impression for me as well because I feel that he lacked the patience, diplomacy, sensitivity and initiative that a person in his position must possess to deal with queries and complaints from customers. Instead of trying to understand my concern and demonstrate any effort or sensitivity in assuring me that my complaint would be considered, he refused to even give me a reference number for the issue I wanted to raise. He was not even ready to treat my concern as a feedback for future reference. Instead he was quite hostile and expressed lack of belief in what I brought to his attention regarding my account. In the past, many including I have been dissatisfied with their customer service in various branches but never did I expect such attitude from their Phonebanking officer.
As a consumer or customer, we have a right to raise our concerns and complaints regarding Citibank's services, Internet banking and other products. We have the Right to be Heard irrespective of how irrelevant our problems may appear to them. But despite my endless efforts to make him understand my concern at length, he expressed lack of belief just because according to him such a thing has never ever happened in his Citibank account or any of his other accounts. He came across as very arrogant,aggressive, difficult and hostile in his approach.
I had already raised another serious complaint with them a few hours before regarding a cheque. I had clearly issued a cheque of Rs.300 but Rs.3000 had been deducted from my account. I had discussed the same with the person the cheque was issued to and was calling Phonebanking to give a feedback on that issue and remind them to treat this matter as priority as promised a few hours back  by the previous Citibank Phonebanking staff. And that is when I thought about informing him about an unusual activity regarding my deposits where the money invested had been transferred back to my account much before the date of maturity and confirmation date of withdrawal. I couldn't help but co-relate the two incidents and pointed out that there may have been some technical error in their system in both the cases for which the backend team should be consulted. But instead of realising the insecurity of a customer regarding the account he became defensive and rude. In fact he was very abrupt and kept trying to terminate our conversation every time I talked about the second issue. The entire interaction with this person was unpleasant and made me consider if my continuing with Citibank India is a wise choice or not. I have often felt that Citibank India never takes responsibility and is not at all interactive with customers in addressing their complaints effectively. Also there is never a proper follow up.
 Please check your accounts regularly Citibank customers and take screenshots of any unusual activity in your account which unfortunately I forgot to take regarding my deposits. Also please follow up on the Citibank cheques you issue or the nominees you register in your deposits and account . I know a NRI whose nominee was changed from his wife's name to a stranger's by Citibank without his knowledge. So always stay alert when banking with any banks for that matter and particularly well known banks like Citibank India. We tend to trust famous banks without realising that they too can make mistakes.