A voice once raised echoes in times to come-Consumer Rights Consumer Might !

A voice once raised to protect your rights echoes in time...It may not get immediate results but it lingers and can be heard back when others going through a similar situation voice their thoughts too. That is when the echoes become louder and stronger even though a delayed reaction when so many shout the same concern in unison ! Today somebody referred to my article on Vodafone from the past and came forward to tell me that they are going through a similar experience and how they are being harassed too ! I hope my blog and FB page will give them a platform to be heard ! Or it will give them a direction through which they can find an effective and fair resolution to their complaint.

As I say we must stand together as consumers because in unity are we powerful as consumers to battle daily harassments by certain companies at one time or another.  We must get value for our money ! We must advise each other about the necessary process and action in the direction to be heard by such companies and thereby prevent others from being bullied.

One Right 4 All

Sometimes in our daily lives because of certain limitations we forget the importance of  Individual Rights and how we are treated in our personal lives and work place. As this blog's introduction says- " One Right for All & None should be discriminated ! "

Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.  Discrimination and offensive conduct that is so severe should not be tolerated at all. 

If  you are facing endless discrimination and harassment at work, standing up for yourself  is very important.  The more you take it the more harassment you will endure. So it has to end right there right now if not before ! 

Nobody has the right to treat you badly. Hostile work environment is not at all healthy for any individual and the sooner one realises it the better or the bad behaviour can be repetitive with repercussions so severe on you. Nobody has the right to insult and humiliate you at work or in your personal life ! You have the right to be respected as an individual.

In exercising our rights are we truly free as individuals...

Always stand up for your Rights !

Nike & Banana Republic -Factory Outlets Napa

The customer service at the Nike store and Banana Republic in the factory outlets of Napa is worthy of  compliments ! Their staff is very pleasant, helpful and patient specially when dealing with senior citizens. They have good knowledge of the products they are selling. The personalised and caring customer service there makes one want to go back for shopping there every time ! 

Trader Joes Bel Aire Plaza, Napa- Treasures from around the world

It is absolutely delightful to do shopping in Trader Joes's as it hosts a very good collection of spices, sauces etc. from different parts of the world. They have an interesting selection of things in the Indian and Oriental section. I particularly like their ginger & mango chutney in the Indian section and the Oriental sweet & spicy sauce. They offer a wide choice of toffees and chocolates from other countries. One feels like one is on a treasure hunt because one always finds something valuable ! I particularly like their organic foods & ice-creams, snacks and spices. They sell good saffron and ginger powder too. One can never go wrong when shopping there as one always gets what one is looking for specially organic and healthy !

Target at Bel Aire Plaza Napa

Overall Target believes in providing great customer service ! They trust their customers and have a flexible return policy of products specially those that are damaged or tampered with. They are constantly trying to ensure that the customers have pleasant shopping experience. One can see how they make efforts to improve  the layout of things every now and then to make it easier for the customers to shop. Recently their Home and Electronic section has added a lot of interesting items. And they have a nice collection of greeting cards.

Tata Sky finally heard us ! - My letter of appreciation

I would like to thank all who supported my post. Even one person's support can make a difference. Imagine if all consumers would stand together to be heard ! Sometimes one needs to be persistent as a consumer to be heard by companies.

And companies need to hear consumers to know their grievances so that they can improve their services and resolve complaints effectively . Company representatives if experienced can easily differentiate between a genuine and false complaint and work accordingly. But they must always hear the consumers first to determine the authenticity of the complaint before passing a judgement without thorough interaction or investigation.This would create a pleasant interaction between companies and consumers.

Today we were heard ! Thanks to the personal intervention by a senior gentleman Mr. Bhagwan Das. I hope I got his name correctly. He heard my mother and after hearing everything in detail decided to install a new disc for my parents. Immediately Mr. Ashok was sent over to do the needful.

I would like to express my deepest appreciation and gratitude to Mr. Bhagwan Das for really listening to my mother's complaint and providing a prompt and fair resolution to a senior citizen.

I would like to thank Kajal and Ashok too. It was Kajal who said here on social media that " I hear you !". As consumers we just need to be heard to get services of value in return for the money we invest.

Tata Sky thank you for restoring my belief in your services. Having started my career with Tata Sky in the customer service industry I was really hoping that you would not let down the Tata brand name and stand true to the image of the brand name Tata which is known for providing professional and best customer service worldwide.

I am aware that it may take time and patience on both sides to deal with complaints but what matters is that in the end you resolve customers complaints effectively for them to continue having faith in you. I hope that in the future too you would stand true to the great reputation of the Tata brand !

Tata Sky reaches decisions regarding customers complaints without investigation !

The matter with Tata Sky regarding removal of parts from our disc by one of their technicians to coerce us into buying a new disc should not be decided without a proper investigation. But they refuse to address that as well as the fact that their technician offered to give us illegal connection through another customer's disc !

Only Tata Sky technicians go up on the top of our building to install new discs or check connectivity because everyone in our block are Tata Sky customers. Our management does not allow anyone else up there and we have the names of their technicians who visited to resolve problems of our immediate neighbours in our block and soon after that we faced this problem.

We wanted to know exactly what issues did they deal with at the time as we are sure the two incidents are co-related. Tata Sky's refusal to reach a decision without even attempting to investigate speaks a lot about their dishonest and unprofessional ways.

They may succeed in getting their way to harass customers like this and my parents may even go ahead and buy a new disc if they want to avoid further inconvenience. But I will not leave it at this and will eventually take them to Court if I have to for the continuous harassment we have faced over different things from the time we became Tata Sky customers !

We have paid semi-annual subscription and yet we suffer and do not have connection for so many days because of their stubbornness not to deal with the matter fairly and effectively. One thing is for sure that after this through my sharing unpleasant interactions with Tata Sky on my blog and the Internet more people will come forward in exposing their dishonest customer service and they will definitely not gain many subscribers for the long term packs at least . Pathetic customer service and misleading customers into thinking they will benefit from long term packs !