The matter with Tata Sky regarding removal of parts from our disc by one of their technicians to coerce us into buying a new disc should not be decided without a proper investigation. But they refuse to address that as well as the fact that their technician offered to give us illegal connection through another customer's disc !
Only Tata Sky technicians go up on the top of our building to install new discs or check connectivity because everyone in our block are Tata Sky customers. Our management does not allow anyone else up there and we have the names of their technicians who visited to resolve problems of our immediate neighbours in our block and soon after that we faced this problem.
We wanted to know exactly what issues did they deal with at the time as we are sure the two incidents are co-related. Tata Sky's refusal to reach a decision without even attempting to investigate speaks a lot about their dishonest and unprofessional ways.
They may succeed in getting their way to harass customers like this and my parents may even go ahead and buy a new disc if they want to avoid further inconvenience. But I will not leave it at this and will eventually take them to Court if I have to for the continuous harassment we have faced over different things from the time we became Tata Sky customers !
We have paid semi-annual subscription and yet we suffer and do not have connection for so many days because of their stubbornness not to deal with the matter fairly and effectively. One thing is for sure that after this through my sharing unpleasant interactions with Tata Sky on my blog and the Internet more people will come forward in exposing their dishonest customer service and they will definitely not gain many subscribers for the long term packs at least . Pathetic customer service and misleading customers into thinking they will benefit from long term packs !
Only Tata Sky technicians go up on the top of our building to install new discs or check connectivity because everyone in our block are Tata Sky customers. Our management does not allow anyone else up there and we have the names of their technicians who visited to resolve problems of our immediate neighbours in our block and soon after that we faced this problem.
We wanted to know exactly what issues did they deal with at the time as we are sure the two incidents are co-related. Tata Sky's refusal to reach a decision without even attempting to investigate speaks a lot about their dishonest and unprofessional ways.
They may succeed in getting their way to harass customers like this and my parents may even go ahead and buy a new disc if they want to avoid further inconvenience. But I will not leave it at this and will eventually take them to Court if I have to for the continuous harassment we have faced over different things from the time we became Tata Sky customers !
We have paid semi-annual subscription and yet we suffer and do not have connection for so many days because of their stubbornness not to deal with the matter fairly and effectively. One thing is for sure that after this through my sharing unpleasant interactions with Tata Sky on my blog and the Internet more people will come forward in exposing their dishonest customer service and they will definitely not gain many subscribers for the long term packs at least . Pathetic customer service and misleading customers into thinking they will benefit from long term packs !
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