After long I experienced very good customer service at Shopper's Stop a few months back and it is all due to their Dept. Manager Mr. Kalrha. I would be writing about the details about his exceptionally good customer service in the coming days which created the most favourable impression on me a few months back and ever since then I have been meaning to write about it.
The growth of a pleasant interaction between the customer and the store depends a lot upon how the customer and the store are willing to co-operate with each other along the way where sometimes the customer understands the store and other times the store. Sometimes the customer has to give in to understanding the store's limitations and policies...And sometimes the store has to have a flexible approach towards customers. Most importantly a Manager has to be able to differentiate between a genuine and a false complaint.
His action that I would be talking about in the coming days definitely demonstrated his sensitivity to the customers. I appreciate his recognising the fact that the complaint was genuine and taking the appropriate action accordingly in all fairness. Honestly does pay and gets rewarded ! What is important is to make honest complaints and sooner or later someone sees that and helps you out.
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