Apple's lack of initiative in resolving the errors in their applications

Like many over the months, I too have faced a lot of problems with Apple products and applications. There is definitely something wrong with their server and applications like Notepad, ICloud, FaceTime, I-message and photos.
Notes and photos continue to disappear suddenly and even reappear out of the blue on their own. When I lost all my Notes just like that one fine day, I obviously contacted them and explained everything at length so that they could find a solution to recover my notes. I conversed for long with the Apple team in the States over web chat and the Apple India over the phone. Of course their customer service attitude was very professional and I complimented them on that. In fact I think they were very courteous and even did the initial follow ups on my case.
But even after various interactions with them, my problem was not resolved. And then they just lost interest after that in following up on my case and work on the feedback I gave them regarding their products. Many others must have done the same but I personally think that Apple is not doing anything to rectify this common problems of so many consumers worldwide. Before getting in touch with them, I had done a deep research on the internet concerning this issue to find out reasons for such errors in their applications and search solutions for it. I was not surprised to find that many have been facing the same problems for a very long time and in the process lost their valuable notes and photos but Apple till date has done nothing much to fix this problem or find solutions by replacing these applications with better ones to combat the errors.
What is worse is that many a times it is so difficult to connect to the Apple server when utilising FaceTime even though the wifi connection at home or work is great. Also the recent IPads keep having unexpected shutdowns and that's when all the losses of notes happen and one has to again register the password etc. like the first time. Now that makes many people wonder if they chose wisely when they selected Apple products like IPhones and IPads. I find it more convenient and useful to use Microsoft products and Windows phones as you can completely rely on them to save your notes and important stuff for good.