First Vodafone & Now Reliance Telecommunications- Harassment, Threats & Atrocious customer service

I like many wonder what is happening to the telecommunications companies in India. In their ambitions to keep competing with each other in upgrading technology all the time, they are neglecting basic customer service and so many customers are dissatisfied with what is happening as a result of it. These companies are not valuing their long term customers anymore as they are only interested in gaining new customers through mobile portability so that they could meet targets by selling them upgraded plans. So they do not mind losing old customers at all.

It is about time that TRAI did something about it and takes strong measures to protect the rights of customers who are suffering constantly through call drops, overcharging, hostile customer services, wrongful deactivation of numbers without reason, harassment etc. This is not done ! This is not right ! If customers are going to spend so much of time addressing unresolved complaints against these companies, then there will come a time that people would be forced to just give up their mobile phones for peace of mind and return to the traditional landlines. After all we did survive without cell phones previously and relied on landlines, pay phones and telephone booths. As it is with the sudden deactivation of our mobile phone numbers without any reason or warning by these telecommunication companies in times of need and emergency is only making it more difficult and inconvenient for us. Their bad attitudes are just making matters worse and stressing us out !

These last few months have just been about these very bad and absolutely unpleasant interactions with Vodafone and now Reliance. Vodafone unfairly deactivated my number because of the carelessness of their teams and then subjected us to endless harassment. Till date there has been no investigation or response from them on the matter. The case stands unresolved ! My work suffered because of the sudden deactivation of the number. I have even filed a petition regarding it.

Now Reliance follows Vodafone in not doing their job correctly and thus causing inconvenience to customers. Again even here I have been a loyal and longtime customer. And I always pay my bills much before the due date. I have paid my last bill too through Credit Card and my Bank confirmed the same and yet Reliance Telecommunications refuses to accept that just because their staff did not update that information on the system or there is some error in their system. Whatever the reason , they refuse to pursue the case and Nodal did not even bother to respond to my email. Their customer service executives even refused to even accept my complaint in the first place ! Later after I raised the issue in social media, then at least I was given a complaint number but that too was closed in two days time without proper investigation.I have further escalated the matter though I doubt that there will be a positive outcome. So the only option left is to end the association with them by disconnecting my number or porting out because they are going to block my calls anyway. Either way I would still like to address this on social media and inform TRAI about it though the Department of Telecommunications has demonstrated a very negative approach in the matter with Vodafone.

Seriously I wonder what will be the plight of all customers sooner or later when Telecommunications Companies would be so irresponsible enough to let their staff get away with carelessness and inefficiency. Will anyone ever stop them !? Maybe not...But as consumers We must stand as ONE to fight against this kind of harassment every day. If not NOW then NEVER ! Wake Up Consumers !