I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Monday, November 30, 2015

Now Reliance Telecommunications is following Vodafone in it's careless approach towards customers


Now Reliance follows Vodafone's careless approach !

Even after payment of bill customers are now being harassed by the customer services teams of various telecommunication companies. One such example is Reliance telecommunications.I had paid the bill amount of Rs.353 on the 14th of Nov. 2015 and the amount was credited to Reliance account on the 16th. Yet I am being harassed so many times through SMS and calls from customer service regarding the same just because one of the representatives has not updated the payment information on the system. How can Reliance not trace my payment when my Bank has provided them with ARN code as well as authorisation code of the transaction, screenshot of letter of confirmation of transaction and screenshot of credit card statement ?

I have informed them that this is a serious matter which has to be addressed immediately because it involves financial transaction. I have raised the complaint regarding this twice but every time the customer care closed the case in two days time and yet again today I received a SMS informing me that case is closed. I am obviously not satisfied with the resolution. 

The last time when I escalated this matter to Nodal, they did not respond at all and so I was forced to contact Appellate office. I just hope that that my services on this number are not interrupted as the bill has been paid. My Bank has repeatedly confirmed that the transaction was successful but Reilance refuses to investigate the matter thoroughly. I have taken up the matter again with my bank again and before the matter is escalated to the highest level and to TRAI, I expect Reliance to do their job and investigate this matter thoroughly. Accordingly I want a written response regarding this payment of mine so that I could forward it to my Bank. I have also told Reliance that  no late payment fee should be charged because I have provided proof that I had paid the bill on the 14th of November. Fortunately unlike Vodafone Reliance has at least not interrupted my services till now and for that I would give them more marks than Vodafone. Vodafone interrupts services of numbers without investigation or verification. Reliance at least waits a while to do just that.

Seriously what is happening to the services of the telecommunication companies in India be it Vodafone or Reliance ? Somewhere something is definitely wrong because of which customers are getting so fed up that they are porting numbers to other companies every now and then. The Telecommunication companies are more interested in gaining new customers them keeping the loyal ones. I expected better from Reliance as I have been their loyal customer all these years but it seems that they too need to have a wholesale cleansing of their staff to provide better customer service to maintain their good reputation.

 TRAI on the other hand needs to seriously improve the condition of the customers by ensuring that customers get good services from all the telecommunication companies. While living in Japan I never had any problems with the customer service of any of the telecommunication companies and I was dealing with four companies at the sane time for domestic and international calls on landline as well as cell phone. But unfortunately out here people from my circle and I have to constantly deal with problems and harassment from various telecommunication companies. As it is the customer services teams are relying too much on the computers which is causing a lot of problems due to the not so smooth upgrade of technology this year . The introduction of 3G and 4G has not been handled smoothly out here because of which many telecommunication companies systems showed errors at the time of upgrading of that technology. There should be some way of maintaining manual records of customers payments too so that they do not have to totally depend upon the system updates. In the Hotel industry we used to maintain and update manual records of guests check-ins, messages and guests history too so that we could rely on that in times of system's crash.


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