Vodafone's Lack of Co-ordination

On the third of June 2015, I received a SMS from Vodafone telling me to submit my updated documents for my connection within 48 hours at the nearest Vodafone Store to enjoy uninterrupted service. And so I did even though I found it odd that they had given such a short time to submit documents again.

Anyway I visited the Vodafone store on the fourth of June 2015 to submit my documents even though it was really not required and the customer service person there assured me that I would continue enjoying uninterrupted service on my number. However soon after that both my incoming and outgoing calls were barred because either the person at the Vodafone store did not update my record or this lady at the Nodal Office ( where I had complained about the short time frame given ) did not do her homework on my connection.

I  received an email from a Ms. Chauhan on the fifth of June that my Vodafone account had been suspended for not having submitted the documents which was actually untrue. Despite my telling her repeatedly that I had submitted updated documents for both our numbers, she refused to accept it. Because of the lack of efficiency and lack of co-ordination of the Vodafone customer service executives and the Nodal a Office staff as well as their staff at the Vodafone store, I have suffered as a customer.

Vodafone customer service was never good like most phone companies but this time the Nodal Office too disappointed me thoroughly. Their blocking my calls despite my submitting updated documents much before the given time shows how they harass customers and cause them inconvenience because of their lack of co-ordination.

I have escalated the matter further and am addressing it at the Appellate Authority level. All this time I have not been able to call or receive work related calls and responsibility has to be fixed on them for causing me so much of inconvenience even after my co-operation. Their careless and indifferent attitude will only encourage their customers to transfer their numbers through mobile portability. Vodafone Headquarters must ensure that their Indian customer enjoy professional and pleasant customer service and they should be more selective about the staff they hire to deal with customer problems and complaints. Their lack of sensitivity towards their customers will not be tolerated for long !

Make My Trip's Response on FB Page

Make My Trip finally promised to investigate the matter thoroughly regarding their delay in sending bonanza vouchers and that too mostly expired ones. Let's see what the outcome will be...Considering the fact that I had escalated the matter thrice through the proper channels and their Management's decision to dismiss my case without a resolution, I really won't be surprised if they take more time to come up with some resolution. But I will wait as long as it takes because I need answers and accountability so that the same is not repeated with another customer. Basically they test the patience of a customer...Many would just get tired and just forget about their vouchers and as a result somebody else would end up using their vouchers. Whatever the case, MMT should know that their reputation will eventually get ruined with such attitude because of customer feedback. Already their changing the fare amount every time at the time of final booking on the excuse that their system was not updated and hence the website reflects a different fare is irritating a lot of customers. Many have complained about this on their FB page.

HP India still silent on the matter of careless disposal of Laptop Batteries

It seems that it is going to be a life-long crusade against HP India regarding proper disposal of their laptop batteries. In all these years, I have pursued this cause closely but HP India did not responsibly address the matter even once. I have invested a lot of time, energy and calls in trying to motivate them to adopt a sensitive approach in the disposal of laptop batteries but they don't seem to be even slightly concerned about the harmful effects on the environment and people. I would hardly trust any electronics from such a company who is not even concerned about the safety of their customers. It is time that HP Worldwide intervenes in resolving this issue concerning the number of years this case has not been addressed. HP Worldwide should ensure that all their offices in every country adopt a responsible attitude towards customers. Till the time my issue is not addressed, I will continue with my fight for the sake of our safety and environment. The story will continue...  

Voice Heard

As I was stating on the IFB Appliances page, I always feel that our rights as a consumer and an individual should not be denied...and we have to have one voice and stand with each other to be heard. Yesterday through my blog, FB page and online complaint I seemed to have made someone hear me and they called themselves to send a responsible and knowledgeable person Sameer to repair our washing machine. Let's hope that the washing machine does not give us more problems and let's hope that everybody's complaints are addressed and resolved at the earliest. I would still continue finding out more about the deficiencies in some of the IFB products and the bad customer services provided by their Service Centres to customers.

MAKE MY TRIP'S Lack of Follow Up on Complaint by MANAGEMENT

Make My Trip's concerned team has not handled the matter of my complaint correctly. They kept deviating from the matter. I had escalated the matter thrice and took it up with the Management too but the Management demonstrated no interest in resolving my complaint regarding the expired Diwali Bonanza Vouchers they had sent us.The shopping coupons were not sent to me by Ms. Preeti and their Sales Team as promised in  Oct. 2013 and then later expired vouchers were sent to me.Even after second escalation of my complaint, resolution was not provided to us by the Management. Instead the case was closed without consulting me.

With an irresponsible Management like this, I wonder how many people will Make My Trip cheat...After this incident I will never recommend anyone to believe their offers that come with shopping vouchers.

IFB APPLIANCES- Bad Reviews from Cutomers

I have been doing a research on the problems people are facing with IFB Washing Machines and other home appliances. I could really relate to a lot of their complaints about the lack of response from IFB. The story is the same everywhere that IFB and their Service Centres do not address Customers Complaints by not answering their calls. That is what we faced with them and their Service Centre Vaishnavi Enterprises where Mr. Arun (130-3073102) never answers calls and even when he does he then does not respond correctly. He says that there are too many complaints and that his boys don't have the time to address them. Well that just goes to show that IFB is providing defective appliances and thus is surrounded by so many complaints all the time.

It is true that they take away the defective part of the washing machine only never to return with the new spare part. That is what we are facing too. Instead Mr. Arun told us that our house is not on their so called route even though we lodged the complaint a week back and have been calling them several times as their guy has dismantled our washing machine and has taken the Timer with him.

Such is the customer service of Vaishnavi Enterprises and IFB Appliances. I wonder when stringent actions will be taken against such Companies and their Service Centres so that such defective appliances and electronics are immediately removed from the market. It is our right as Customers and Consumers to demand action to be taken against such people who take us for granted and do not give us value for money. We have the right to good customer service and they have no right whatsoever to make us suffer by selling defective items to us and later on not taking responsibility to replace them or fix them. Even on their official FB page people have the same complaints but still IFB is doing nothing to resolve them.
http://www.complaintboard.in/complaints-reviews/ifb-washing-machine-l23122.html


http://www.complaintboard.in/complaints-reviews/ifb-washing-machine-l23122.htmlhttp://www.complaintboard.in/complaints-reviews/ifb-washing-machine-l23122.html

IFB APPLIANCES OFFERS DEFECTIVE APPLIANCES & POOR CUSTOMER SERVICE

IFB Washing Machines are often defective and even though they claim to give you four years guarantee, they actually don't come through when you complain. Their lack of action on complaints to replace defective parts is never heard and just like many Service Centres of famous Companies, they too display hostility and lack of sensitivity in resolving complaints at the earliest. Just like many others IFB also has chosen the wrong Service Centre called Vaishnavi Enterprises to resolve their complaints. Because of their bad attitude, many customers have taken up their complaints with IFB Appliances regarding Washing Machines to Consumer Courts. I was doing a research on that and was surprised at the number of cases against them and I wish we had consulted the internet to read their bad reviews before purchasing their washing machine.

Vaishnavi Enterprises has the worst attitude possible and the person in charge there Mr. Arun lacks basic courtesy to even talk properly leave alone capability to handle complaints and solve them effectively. He is downright rude and takes out his frustration of the so- called shortage of staff on customers. I would like to know why IFB Appliances has detailed such a person to deal with the customers and why should the Customers suffer for his inefficiency to handle his staff.

The front loading washing machine Elena VX 6kg that we had purchased about a year back has been giving problems from the beginning and the defective plug also caused a massive and explosive short circuit at our home which we got repaired by our local electrician. Gradually the machine also stopped functioning properly and one had to manually change settings which used to consume a lot of time. Eventually we had to turn to them to complain as the washing machine is still in the four year guarantee period. We had heard about their poor customer service and were a bit reluctant to contact them but had no choice as the machine needed to be repaired. Much to our disappointment, the rumours about their poor customer service proved true. First they made us wait to get the spare part which is the timer and then they never landed up on the appointed time. Now every time Mr. Arun is detailing a new person and he tells us to contact them directly when they don't land up...the result being that this has become a Tom & Jerry chase.
Instead of being apologetic about their inefficiency and lack of co-ordination, he orders us to keep waiting endlessly everyday which is so very inconvenient. It is people like Mr. Arun and Mr. Anoop of IFB Appliances let down the confidence of the customers in their services.
I intend to escalate this matter further and will not give up till I get to the core of it. IFB has to be answerable and if needed even replace the defective washing machine they sold us. I will be following up our complaint number 12422248 with more stories of people who have faced similar problems with IFB Appliances. One customer has put up a video regarding this on youtube. People please think before buying IFB Washing Machines. As customers we need to stand united in demanding the best possible customer service !