Vodafone's Lack of Co-ordination

On the third of June 2015, I received a SMS from Vodafone telling me to submit my updated documents for my connection within 48 hours at the nearest Vodafone Store to enjoy uninterrupted service. And so I did even though I found it odd that they had given such a short time to submit documents again.

Anyway I visited the Vodafone store on the fourth of June 2015 to submit my documents even though it was really not required and the customer service person there assured me that I would continue enjoying uninterrupted service on my number. However soon after that both my incoming and outgoing calls were barred because either the person at the Vodafone store did not update my record or this lady at the Nodal Office ( where I had complained about the short time frame given ) did not do her homework on my connection.

I  received an email from a Ms. Chauhan on the fifth of June that my Vodafone account had been suspended for not having submitted the documents which was actually untrue. Despite my telling her repeatedly that I had submitted updated documents for both our numbers, she refused to accept it. Because of the lack of efficiency and lack of co-ordination of the Vodafone customer service executives and the Nodal a Office staff as well as their staff at the Vodafone store, I have suffered as a customer.

Vodafone customer service was never good like most phone companies but this time the Nodal Office too disappointed me thoroughly. Their blocking my calls despite my submitting updated documents much before the given time shows how they harass customers and cause them inconvenience because of their lack of co-ordination.

I have escalated the matter further and am addressing it at the Appellate Authority level. All this time I have not been able to call or receive work related calls and responsibility has to be fixed on them for causing me so much of inconvenience even after my co-operation. Their careless and indifferent attitude will only encourage their customers to transfer their numbers through mobile portability. Vodafone Headquarters must ensure that their Indian customer enjoy professional and pleasant customer service and they should be more selective about the staff they hire to deal with customer problems and complaints. Their lack of sensitivity towards their customers will not be tolerated for long !