27 Oct 2015 — Still more talks and no action ! My number has not been activated and the delay in addressing my complaint effectively for so long reflects just their inability to resolve sensitive cases. Vodafone India is still relying on it's junior representatives team to handle the case when actually seniors should be intervening and taking prompt actions to make up for the damage caused to the customer by their inexperienced teams. Vodafone India should realise the seriousness of the case considering that I have filed a petition and will continue fighting this case for others and myself who are experiencing such harassment at the hands of Vodafone. Accordingly a more experienced and professional team should have been assigned to this case to deal with this matter and as a gesture towards co-operation with me they should have restored my number to start with.
Monday, October 26, 2015
Vodafone avoiding investigation of matter...
Just received a message this evening from them on their social media page asking me to complete a survey form. Instead of addressing the escalated complaint , they are asking me to fill up survey forms. They are just deviating from the matter!
I have already given a lot of feedback on my unpleasant interactions with them and written so many reviews. What else is required for something to be done ?
I have already given a lot of feedback on my unpleasant interactions with them and written so many reviews. What else is required for something to be done ?
Vodafone's bad attitude damages their image & results in more loss of customers
Vodafone's harsh and unfair attitude towards it's customers and it's careless way of handling customers' complaint is only resulting in bad advertisement for them because they are only getting negative feedback from their customers.
Customers are in a way live advertisements and their discontent can really ruin Vodafone's reputation.
Vodafone has now acquired the reputation of losing customers than gaining customers. They do not realise that each customer is important to their business.
By slamming the door on customers all the time, they would only have loss of business and loss of good reputation. Unhappy customers would always go away.
It is very easy to lose customers but winning customers and that too the customers you are going to lose is even more difficult ! But Vodafone only knows how to lose customers specially because they do not believe in accepting their faults and apologising for it. Vodafone does not even know the art of winning back customers they have lost !
One has to act at the right moment or you lose that moment forever ! Vodafone has lost that moment with me as a customer when there was still time to apologise to me in writing and prevent the barring of my calls by owning up their fault. Now I want them to make up for all those times they harassed me and spoilt my festive season in the process !
Customers are in a way live advertisements and their discontent can really ruin Vodafone's reputation.
Vodafone has now acquired the reputation of losing customers than gaining customers. They do not realise that each customer is important to their business.
By slamming the door on customers all the time, they would only have loss of business and loss of good reputation. Unhappy customers would always go away.
It is very easy to lose customers but winning customers and that too the customers you are going to lose is even more difficult ! But Vodafone only knows how to lose customers specially because they do not believe in accepting their faults and apologising for it. Vodafone does not even know the art of winning back customers they have lost !
One has to act at the right moment or you lose that moment forever ! Vodafone has lost that moment with me as a customer when there was still time to apologise to me in writing and prevent the barring of my calls by owning up their fault. Now I want them to make up for all those times they harassed me and spoilt my festive season in the process !
Vodafone's Dishonest Business Tones
Vodafone India is tarnishing the name of Vodafone Worldwide !
Please support my petition-
https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive
Please support my petition-
https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive
Sunday, October 25, 2015
The deficiencies of Vodafone cost the customers endless inconvenience
One for All and All for one in their lies...It is clearly visible that is what Vodafone stands for ! The last three months I have been caught in the web of their lies. And every time I tried to disentangle myself to reach out for the next level of complaint channel to get justice, they would again weave a web of lies regarding my case. I have suffered immensely health wise too because of the mental torture they subjected me to through their representatives like Sunil and Sunder on the phone at 199 & Nodal number who were extremely aggressive and rude. They continuously harassed me through their lies, accusations and hostile attitude. This is supposed to be business but they made it personal ! Instead of addressing the case with a calm and professional attitude, they for some reason of their own made it their personal agenda to prevent me from getting the case investigated. Most of their male representatives always talked to me in a raised voice when discussing this case !
When I even complained to the shift supervisor Naresh, he declined to register a complaint for quite some time till I coerced him to do so by reminding him of my rights. Basically he was more interested in finding out as to what all I have gathered in terms of evidence relating to this case and I told him that he would get to know that soon enough when the matter goes to Consumer's Court. Such is the behaviour of Vodafone Representatives !
An investigation can never be one sided ! But Nodal based their resolution only on the false feedback given by their team. That just goes to show that all cover up for each other and going to these so called different levels of complaint is just a sheer waste of time ! At all levels they deviated from the matter and refused to address my complaint ! They only kept passing unfair judgements. Nodal is supposed to resolve conflicts impartially by listening to both sides but they did not do that as Nodal team was more interested in passing judgement based on their opinions. They did not even want to consider the facts.
The fact is that I have been wronged here because my account was suspended by the carelessness of the Backend team and the wrong feedback of the Vodafone specialised care team and Vodafone shop even after my documents were verified by their staff. At the time of visit to the store, I had even requested them to keep our attested documents and photographs but they returned it saying that they do not need it as our address has not changed in all these years. I kept requesting the representative to give me a reference number or receipt so that it could be confirmed later that I had got my documents verified at the store again but he refused. He assured me that my calls would not be barred but soon after that my calls were barred for a week ! It is very disappointing to see that they go back on their word everytime.
The question is not so much about submitting the documents again and again. The question is why were my calls blocked when my documents had been verified ? Vodafone's lack of professionalism, lack of efficiency and lack of co-ordination between departments is the key factor in complicating this matter. And because of the deficiencies in Vodafone's way of working, I as a customer have suffered and my number still remains deactivated for over a week now. I have been caused endless inconvenience by Vodafone's lies and carelessness.
When I even complained to the shift supervisor Naresh, he declined to register a complaint for quite some time till I coerced him to do so by reminding him of my rights. Basically he was more interested in finding out as to what all I have gathered in terms of evidence relating to this case and I told him that he would get to know that soon enough when the matter goes to Consumer's Court. Such is the behaviour of Vodafone Representatives !
An investigation can never be one sided ! But Nodal based their resolution only on the false feedback given by their team. That just goes to show that all cover up for each other and going to these so called different levels of complaint is just a sheer waste of time ! At all levels they deviated from the matter and refused to address my complaint ! They only kept passing unfair judgements. Nodal is supposed to resolve conflicts impartially by listening to both sides but they did not do that as Nodal team was more interested in passing judgement based on their opinions. They did not even want to consider the facts.
The fact is that I have been wronged here because my account was suspended by the carelessness of the Backend team and the wrong feedback of the Vodafone specialised care team and Vodafone shop even after my documents were verified by their staff. At the time of visit to the store, I had even requested them to keep our attested documents and photographs but they returned it saying that they do not need it as our address has not changed in all these years. I kept requesting the representative to give me a reference number or receipt so that it could be confirmed later that I had got my documents verified at the store again but he refused. He assured me that my calls would not be barred but soon after that my calls were barred for a week ! It is very disappointing to see that they go back on their word everytime.
The question is not so much about submitting the documents again and again. The question is why were my calls blocked when my documents had been verified ? Vodafone's lack of professionalism, lack of efficiency and lack of co-ordination between departments is the key factor in complicating this matter. And because of the deficiencies in Vodafone's way of working, I as a customer have suffered and my number still remains deactivated for over a week now. I have been caused endless inconvenience by Vodafone's lies and carelessness.
ONE
I believe in standing up for my Rights and felt the importance of informing the world about Vodafone's dishonest business tones in India.
And I am truly grateful to all who are supporting my petition because WE as " ONE" can make a difference and bring about the much needed change in the way companies view customers.
Earlier on the 20th of June 2015 I had reported this matter to the Ministry of Consumer Rights but till date nothing was ever done in that direction !
Let's become ONE in defending our Rights as consumers or customers so that companies cannot take us for granted and get away with endless harassment. It is time that importance is given to Consumer Rights in India as well !
And I am truly grateful to all who are supporting my petition because WE as " ONE" can make a difference and bring about the much needed change in the way companies view customers.
Earlier on the 20th of June 2015 I had reported this matter to the Ministry of Consumer Rights but till date nothing was ever done in that direction !
Let's become ONE in defending our Rights as consumers or customers so that companies cannot take us for granted and get away with endless harassment. It is time that importance is given to Consumer Rights in India as well !
Only words and no action !
Only words and no action ! Vodafone only believes in discussions and not action. On their social media page Vodafone says that they do not want me to have such an unpleasant experience with them . But that unpleasant experience with them has already occurred and is still an ongoing process and they are doing nothing to change that ! They only offer words and fake assurances but no action is being taken to rectify their mistake. This has already happened far too many times !
What happened cannot be changed but Vodafone can definitely change their attitude towards this case and all it's customers. There has already been so much of discussion on this matter since June and now I expect action !
The time has come for action and for Vodafone to fix responsibility on the people concerned. It is high time that conflict resolving authorities like the Nodal and Appellate Authority act responsibly for a change !
The time has come for Vodafone to give importance to the customer and demonstrate it through actions by first restoring my services and then sending an apology letter right away. And then only will I submit my documents again but on the condition that Vodafone investigates the matter thereafter so that there is no repetition of such carelessness with any customers or me in the future. And I would need a reference number for that investigation so that I could keep a track about the progress of that investigation.
Now this is not only my matter, it is the matter of all their customers in the same situation as mine ! Vodafone should investigate why it's stores are not registering or updating the customers' information regarding verification of their documents on visits to their various stores.
What happened cannot be changed but Vodafone can definitely change their attitude towards this case and all it's customers. There has already been so much of discussion on this matter since June and now I expect action !
The time has come for action and for Vodafone to fix responsibility on the people concerned. It is high time that conflict resolving authorities like the Nodal and Appellate Authority act responsibly for a change !
The time has come for Vodafone to give importance to the customer and demonstrate it through actions by first restoring my services and then sending an apology letter right away. And then only will I submit my documents again but on the condition that Vodafone investigates the matter thereafter so that there is no repetition of such carelessness with any customers or me in the future. And I would need a reference number for that investigation so that I could keep a track about the progress of that investigation.
Now this is not only my matter, it is the matter of all their customers in the same situation as mine ! Vodafone should investigate why it's stores are not registering or updating the customers' information regarding verification of their documents on visits to their various stores.
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