Vodafone's harsh and unfair attitude towards it's customers and it's careless way of handling customers' complaint is only resulting in bad advertisement for them because they are only getting negative feedback from their customers.
Customers are in a way live advertisements and their discontent can really ruin Vodafone's reputation.
Vodafone has now acquired the reputation of losing customers than gaining customers. They do not realise that each customer is important to their business.
By slamming the door on customers all the time, they would only have loss of business and loss of good reputation. Unhappy customers would always go away.
It is very easy to lose customers but winning customers and that too the customers you are going to lose is even more difficult ! But Vodafone only knows how to lose customers specially because they do not believe in accepting their faults and apologising for it. Vodafone does not even know the art of winning back customers they have lost !
One has to act at the right moment or you lose that moment forever ! Vodafone has lost that moment with me as a customer when there was still time to apologise to me in writing and prevent the barring of my calls by owning up their fault. Now I want them to make up for all those times they harassed me and spoilt my festive season in the process !
Customers are in a way live advertisements and their discontent can really ruin Vodafone's reputation.
Vodafone has now acquired the reputation of losing customers than gaining customers. They do not realise that each customer is important to their business.
By slamming the door on customers all the time, they would only have loss of business and loss of good reputation. Unhappy customers would always go away.
It is very easy to lose customers but winning customers and that too the customers you are going to lose is even more difficult ! But Vodafone only knows how to lose customers specially because they do not believe in accepting their faults and apologising for it. Vodafone does not even know the art of winning back customers they have lost !
One has to act at the right moment or you lose that moment forever ! Vodafone has lost that moment with me as a customer when there was still time to apologise to me in writing and prevent the barring of my calls by owning up their fault. Now I want them to make up for all those times they harassed me and spoilt my festive season in the process !
No comments:
Post a Comment
I would sincerely welcome your honest feedback and reviews of my posts as well as various companies. Also it would be great if you share similar experiences...