Only words and no action ! Vodafone only believes in discussions and not action. On their social media page Vodafone says that they do not want me to have such an unpleasant experience with them . But that unpleasant experience with them has already occurred and is still an ongoing process and they are doing nothing to change that ! They only offer words and fake assurances but no action is being taken to rectify their mistake. This has already happened far too many times !
What happened cannot be changed but Vodafone can definitely change their attitude towards this case and all it's customers. There has already been so much of discussion on this matter since June and now I expect action !
The time has come for action and for Vodafone to fix responsibility on the people concerned. It is high time that conflict resolving authorities like the Nodal and Appellate Authority act responsibly for a change !
The time has come for Vodafone to give importance to the customer and demonstrate it through actions by first restoring my services and then sending an apology letter right away. And then only will I submit my documents again but on the condition that Vodafone investigates the matter thereafter so that there is no repetition of such carelessness with any customers or me in the future. And I would need a reference number for that investigation so that I could keep a track about the progress of that investigation.
Now this is not only my matter, it is the matter of all their customers in the same situation as mine ! Vodafone should investigate why it's stores are not registering or updating the customers' information regarding verification of their documents on visits to their various stores.
What happened cannot be changed but Vodafone can definitely change their attitude towards this case and all it's customers. There has already been so much of discussion on this matter since June and now I expect action !
The time has come for action and for Vodafone to fix responsibility on the people concerned. It is high time that conflict resolving authorities like the Nodal and Appellate Authority act responsibly for a change !
The time has come for Vodafone to give importance to the customer and demonstrate it through actions by first restoring my services and then sending an apology letter right away. And then only will I submit my documents again but on the condition that Vodafone investigates the matter thereafter so that there is no repetition of such carelessness with any customers or me in the future. And I would need a reference number for that investigation so that I could keep a track about the progress of that investigation.
Now this is not only my matter, it is the matter of all their customers in the same situation as mine ! Vodafone should investigate why it's stores are not registering or updating the customers' information regarding verification of their documents on visits to their various stores.
It has been a week now since Vodafone deactivated my number and each day that the number is not available to me is costing me loss of money as my work calls are getting affected ! I expect Vodafone to compensate me for this loss and the amount lost on the Vodafone World Calling Cards too that I had purchased.
ReplyDeleteVodafone has to compensate for the way their staff humiliated me despite my co-operation and denying me an investigation.
ReplyDelete