Vodafone's action costing me greatly !

Vodafone's delay in restoring my number has costed me greatly in my personal and work life as my life has in a way got paralysed and I am not able to receive calls of specially work related people due to the deactivation of the number. 

My business card carries this number and people are not able to access me directly for assignments. As a free lance Japanese Culture & Language Consultant my work relies on my everyday interactions with people regarding upcoming global assignments. I expect Vodafone to compensate me for letting my work life get affected through it's stubbornness to have barred my calls twice for more than a week in the last three months and deactivating my number recently. 

Addressing this case at all times to get my number restored is also taking me away from my work. As they say Time is Money but my time is being wasted by Vodafone for a very long time now ! As it is the international calling cards I had purchased from them are also getting wasted as I cannot use them on any other phone. Had they addressed this case on time or had let me port my number to Airtel then all this inconvenience would not have occurred.

Vodafone's rash action is costing me greatly ! They had no right to deactivate my number !

Vodafone delaying addressing this case everyday !

Vodafone India's social media team responded to my message that I had sent them on the 15th of Oct. 2015. It took them that long ! And now they want more details about the case and I had to remind them that I have already given them far too many details regarding my complaint in the past three months and specially since the 15th of Oct. They seem to be buying more time to address my complaint appropriately.
Suddenly they want me to fill out a survey form which I found odd because if they were really paying attention they would have seen that I have already written so many reviews about Vodafone on their pages as well as my blog in the last few months. My question was that " Is this the time to take a survey after so much of escalation of my complaint worldwide ! This is the time for action and investigation ! "
The matter has gone so beyond escalation that now I need answers and prompt action in the direction of my expectations from Vodafone. I have suffered immensely and seek justice in the matter ! And Vodafone could pave the way in that direction by first activating my number to start with ! But had they been fair, they would not have even disconnected my number in the first place.
They also wrote that their team would connect with me on the phone. And I reminded them again as always that time and again I have been insisting that I would want a written interaction with them now regarding the case so that everything is on record. 
I just hope Vodafone India has notified a more professional and impartial team this time as the team who has been handing my case all this while just complicated matters and spoilt our interaction through their harassment and lack of understanding. The matter has gone so beyond escalation that now I need answers and prompt action in the direction of my expectations from Vodafone. So much of time, energy and peace of mind has been lost in dealing with their unfairness in deactivating my number

Vodafone India will just end up tarnishing image of Vodafone Worldwide

27 Oct 2015 — Still more talks and no action ! My number has not been activated and the delay in addressing my complaint effectively for so long reflects just their inability to resolve sensitive cases. Vodafone India is still relying on it's junior representatives team to handle the case when actually seniors should be intervening and taking prompt actions to make up for the damage caused to the customer by their inexperienced teams. Vodafone India should realise the seriousness of the case considering that I have filed a petition and will continue fighting this case for others and myself who are experiencing such harassment at the hands of Vodafone. Accordingly a more experienced and professional team should have been assigned to this case to deal with this matter and as a gesture towards co-operation with me they should have restored my number to start with.

Vodafone avoiding investigation of matter...

 Just received a message this evening from them on their social media page asking me to complete a survey form. Instead of addressing the escalated complaint , they are asking me to fill up survey forms. They are just deviating from the matter! 
I have already given a lot of feedback on my unpleasant interactions with them and written so many reviews. What else is required for something to be done ?

Vodafone's bad attitude damages their image & results in more loss of customers

Vodafone's harsh and unfair attitude towards it's customers and it's careless way of handling customers' complaint is only resulting in bad advertisement for them because they are only getting negative feedback from their customers. 

Customers are in a way live advertisements and their discontent can really ruin Vodafone's reputation. 
Vodafone has now acquired the reputation of losing customers than gaining customers. They do not realise that each customer is important to their business.

 By slamming the door on customers all the time, they would only have loss of business and loss of good reputation. Unhappy customers would always go away.

It is very easy to lose customers but winning customers and that too the customers you are going to lose is even more difficult ! But Vodafone only knows how to lose customers specially because they do not believe in accepting their faults and apologising for it. Vodafone does not even know the art of winning back customers they have lost !

One has to act at the right moment or you lose that moment forever ! Vodafone has lost that moment with me as a customer when there was still time to apologise to me in writing and prevent the barring of my calls by owning up their fault. Now I want them to make up for all those times they harassed me and spoilt my festive season in the process !

Vodafone's Dishonest Business Tones

Vodafone India is tarnishing the name of Vodafone Worldwide !


Please support my petition-

https://www.change.org/p/trai-department-of-telecommunications-vodafone-s-dishonest-business-tones?recruiter=409748796&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

The deficiencies of Vodafone cost the customers endless inconvenience

 One for All and All for one in their lies...It is clearly visible that is what Vodafone stands for ! The last three months I have been caught in the web of their lies. And every time I tried to disentangle myself to reach out for the next level of complaint channel to get justice, they would again weave a web of lies regarding my case. I have suffered immensely health wise too because of the mental torture they subjected me to through their representatives like Sunil and Sunder on the phone at 199 & Nodal number who were extremely aggressive and rude. They continuously harassed me through their lies, accusations and hostile attitude. This is supposed to be business but they made it personal ! Instead of addressing the case with a calm and professional attitude, they for some reason of their own made it their personal agenda to prevent me from getting the case investigated. Most of their male representatives always talked to me in a raised voice when discussing this case !

When I even complained to the shift supervisor Naresh, he declined to register a complaint for quite some time till I coerced him to do so by reminding him of my rights. Basically he was more interested in finding out as to what all I have gathered in terms of evidence relating to this case and I told him that he would get to know that soon enough when the matter goes to Consumer's Court. Such is the behaviour of Vodafone Representatives !

An investigation can never be one sided ! But Nodal based their resolution only on the false feedback given by their team. That just goes to show that all cover up for each other and going to these so called different levels of complaint is just a sheer waste of time ! At all levels they deviated from the matter and refused to address my complaint ! They only kept passing unfair judgements. Nodal is supposed to resolve conflicts impartially by listening to both sides but they did not do that as Nodal team was more interested in passing judgement based on their opinions. They did not even want to consider the facts.

The fact is that I have been wronged here because my account was suspended by the carelessness of the Backend team and the wrong feedback of the Vodafone specialised care team and Vodafone shop even after my documents were verified by their staff. At the time of visit to the store, I had even requested them to keep our attested documents and photographs but they returned it saying that they do not need it as our address has not changed in all these years. I kept requesting the representative to give me a reference number or receipt so that it could be confirmed later that I had got my documents verified at the store again but he refused. He assured me that my calls would not be barred but soon after that my calls were barred for a week ! It is very disappointing to see that they go back on their word everytime.

The question is not so much about submitting the documents again and again. The question is why were my calls blocked when my documents had been verified ? Vodafone's lack of professionalism, lack of efficiency and lack of co-ordination between departments is the key factor in complicating this matter. And because of the deficiencies in Vodafone's way of working, I as a customer have suffered and my number still remains deactivated for over a week now. I have been caused endless inconvenience by Vodafone's lies and carelessness.