AT&T needs to work on their connectivity

Years back in Chicago we had used AT&T services and were quite satisfied with it on the landline. And so naturally I chose AT&T again this time in the U.S. But I was not happy with their connectivity in the Bay area. While the phone and data connection seemed to work just fine in downtown San Francisco but in connecting areas there would be no connectivity whatsoever and that made things pretty inconvenient. People have been recommending Verizon over AT&T but as a loyal customer I am hoping that AT&T would do something to give good connectivity. And they definitely need to improve their telephonic customer service.

Apple's lack of initiative in resolving the errors in their applications

Like many over the months, I too have faced a lot of problems with Apple products and applications. There is definitely something wrong with their server and applications like Notepad, ICloud, FaceTime, I-message and photos.
Notes and photos continue to disappear suddenly and even reappear out of the blue on their own. When I lost all my Notes just like that one fine day, I obviously contacted them and explained everything at length so that they could find a solution to recover my notes. I conversed for long with the Apple team in the States over web chat and the Apple India over the phone. Of course their customer service attitude was very professional and I complimented them on that. In fact I think they were very courteous and even did the initial follow ups on my case.
But even after various interactions with them, my problem was not resolved. And then they just lost interest after that in following up on my case and work on the feedback I gave them regarding their products. Many others must have done the same but I personally think that Apple is not doing anything to rectify this common problems of so many consumers worldwide. Before getting in touch with them, I had done a deep research on the internet concerning this issue to find out reasons for such errors in their applications and search solutions for it. I was not surprised to find that many have been facing the same problems for a very long time and in the process lost their valuable notes and photos but Apple till date has done nothing much to fix this problem or find solutions by replacing these applications with better ones to combat the errors.
What is worse is that many a times it is so difficult to connect to the Apple server when utilising FaceTime even though the wifi connection at home or work is great. Also the recent IPads keep having unexpected shutdowns and that's when all the losses of notes happen and one has to again register the password etc. like the first time. Now that makes many people wonder if they chose wisely when they selected Apple products like IPhones and IPads. I find it more convenient and useful to use Microsoft products and Windows phones as you can completely rely on them to save your notes and important stuff for good. 

Linkedin's Bad First Impression- Discriminatory attitude

As much as I like LinkedIn and it is certainly a great platform for people to connect and network professionally, the recent attitude of LinkedIn has entirely put me off. I am actually very disappointed!
It concerns an account of someone I know and her initial impression and first experience with LinkedIn has not been great. LinkedIn blocked her new account and placed it on high restriction without so much as even properly investigating the matter. I wonder how this person's account has been blocked when this person has not even started adding connections as yet and so there could be no possibility of someone even remotely complaining about the account in question.
LinkedIn is supposed to be connecting people and not alienating people from each other by preventing them from connecting without no reason whatsoever. I am thoroughly disappointed by the U.S team of LinkedIn as their investigation and follow up on the case is not thorough. Also they have adopted a very discriminatory attitude towards this entire case without so much as even confirming the authenticity of the account. This was definitely not expected by the American team of LinkedIn . They should contribute their time and energy on actually blocking fake accounts and not genuine ones. Perhaps they are selecting random accounts to block just to save time in proving falsely that they are doing their job which they are not. I was the person who strongly recommended LinkedIn to this person in the first place and now I feel responsible for making this person endure this discrimination from LinkedIn U.S.A. Let's hope that we are able to effectively resolve this problem and convince LinkedIn of this person's authenticity by providing an identity card as evidence though that is an invasion of privacy. But I think that now I would surely think twice before suggesting LinkedIn to any more people. I always believe that there should be uniformity in rules and norms. They should request identification evidence from everyone and not just a few. As it is people in the States unlike other countries can be easily checked out by an online background check and so all the more the LinkedIn team there should have done their homework properly before placing this person's LinkedIn account on high restriction and subjecting this person to such an unpleasant and discriminatory attitude. That way people would not feel discriminated !

ANA Duty Manager's negative response

ANA at New Delhi Airport are distorting the facts. Their reaction to the complaint was negative.

The response from the ANA Duty Manager Ms. Rawat at New Delhi Airport was very disappointing as it lacked empathy, sensitivity and a diplomatic stand on the entire matter. She was clearly siding with her staff.

It was obvious that they are not interested in their passengers' feedbacks or complaints and they are not willing to make it up to their customers the way Emirates does or even offer a sincere apology. Instead they are out to contradict the customers all the time. I am particularly disappointed because I expected better from a Japanese Company.

ANA should be more selective about their Airport staff and teach them to demonstrate sensitivity in addressing complaints through emails. Instead of neutralising a passenger they tend to alienate their passengers. Perhaps travel agents were right in telling me to choose other airlines over ANA over the years. The only reason we always chose ANA was only because of their reservations office staff.

I talked to the ANA Reservations Delhi office  and they too agreed that the whole idea of web check-in is to save time and give entire information including visa details of a traveller before arrival at the airport to make it easier for the traveller.

Now even if ANA systems were down that is not the passenger's problem specially when the passenger has already updated all her details including Green Card number a week before travel. It is untrue that the Green Card number was not updated in her record with them as Ms. Khan had informed my mother because I did it myself on ANA website because I manage her bookings. We know the procedure as we are frequent flyers and that too with ANA, Emirates and Lufthansa on this route. There is this form for travel to America regarding visa or immigration details which has to be filled in much in advance or the passenger may be denied boarding and once that is accepted from their end does the Airline allow web check-in to that passenger on that route.

Ms. Rawat claims that Ms. Khan had informed my mother that the delay was only due to the systems problem which is not true. Ms. Khan did not say that the delay in check-in was ONLY due to system outage but she said that she needed to update the passenger's  Green Card on the system as well which does not make sense as my mother's green card number had been accepted by ANA system many days before the system outage. In that case why did she want to swipe the Green Card ?

All Nippon Airways New Delhi Airport : Harassment of Senior Citizen

ALL NIPPON AIRWAYS NEW DELHI AIPORT CHECK-IN COUNTER- HARASSMENT OF SENIOR CITIZEN

Pathetic and unprofessional  customer service ! The ANA representatives are harassing senior citizens. I am writing to inform about the undue harassment of my mother who is a senior citizen. She is a frequent traveller and has been travelling with ANA for a long time now but never has she been harassed and discriminated like this.

She is a permanent resident of U.S and always does web check-in before her travel. But tonight she was made to wait for an hour at the ANA counter at New Delhi Airport because the lady behind the counter wanted to "swipe" her Green Card and claimed that her system was not working to do so immediately. It was not her place to swipe the Green card as this is the job of the immigration counter.

My mother due to health issues can't stand for long and naturally this long delay at the ANA check-in counter affected her greatly and caused her endless inconvenience. They should have upgraded her seat considering the long delay because of their fault and inefficiency.

No senior person from ANA intervened to resolve the problem . Since she is a permanent resident of United States, I would like to know from ANA under which rule ANA staff insisted that the Green Card had to be swiped at the check-in counter from the originating station of the travel i.e New Delhi Airport. We have the Right to Answers and the Right to Information. And so I have raised this issue with ANA on their social media page and website.

On insisting on having the name of the lady concerned, much later we were informed that her name was Bushra Khan if that is the correct name we were given.

 ANA is spoiling the image of Japanese Customer Service. I have worked in Japan and my family has lived in Japan too and we know for sure that such bad customer service is inexcusable and unacceptable in Japan. So why doesn't ANA deliver the same smooth customer service and pleasant experience internationally ? Shitsurei desu !

Livpure Water Purifier finally repaired after escalation of complaint for several days !

Patience and persistence do work in pursuing complaints.

Well though delayed action from Livpure team, the water purifier was finally repaired today. I am now satisfied with the solution of my complaint and I appreciate their follow up on the matter since Saturday.

But it must be noted that this  complaint could have been handled at the earliest when I first escalated it on the 15th evening . Anyway Mr. Yogendra did a good job ! I trust that they would consider my suggestions so that customers like us do not suffer like this in the future.

I do hope Livpure will not give us any cause to complain in the future and look forward to a renewed relationship. 

Costa Coffee- Coffee losing it's original taste !

In recent times when I have visited my all time favourite Costa Coffee here, I have been really disappointed with the regular cup of cappuccino served there because now the cappuccino taste more like cafe latte as there is less coffee and more milk. Initially their cappuccino definitely tasted better as it was  a stronger cup of coffee. On enquiring about it, I was informed that the smaller the size of the serving of cappuccino, the less coffee it will have. That may hold true for some but it certainly really did not make sense to me because their regular size cappuccino never tasted so milky before. It is just not value for money anymore and I am inclined to visit other cafes now which serve a much better and stronger cup of coffee in regular size. Actually the same goes for their Hot Cocoa and one has to insist that they add a fair amount of cocoa to the milk every time.