Trader Joes Bel Aire Plaza, Napa- Treasures from around the world

It is absolutely delightful to do shopping in Trader Joes's as it hosts a very good collection of spices, sauces etc. from different parts of the world. They have an interesting selection of things in the Indian and Oriental section. I particularly like their ginger & mango chutney in the Indian section and the Oriental sweet & spicy sauce. They offer a wide choice of toffees and chocolates from other countries. One feels like one is on a treasure hunt because one always finds something valuable ! I particularly like their organic foods & ice-creams, snacks and spices. They sell good saffron and ginger powder too. One can never go wrong when shopping there as one always gets what one is looking for specially organic and healthy !

Target at Bel Aire Plaza Napa

Overall Target believes in providing great customer service ! They trust their customers and have a flexible return policy of products specially those that are damaged or tampered with. They are constantly trying to ensure that the customers have pleasant shopping experience. One can see how they make efforts to improve  the layout of things every now and then to make it easier for the customers to shop. Recently their Home and Electronic section has added a lot of interesting items. And they have a nice collection of greeting cards.

Tata Sky finally heard us ! - My letter of appreciation

I would like to thank all who supported my post. Even one person's support can make a difference. Imagine if all consumers would stand together to be heard ! Sometimes one needs to be persistent as a consumer to be heard by companies.

And companies need to hear consumers to know their grievances so that they can improve their services and resolve complaints effectively . Company representatives if experienced can easily differentiate between a genuine and false complaint and work accordingly. But they must always hear the consumers first to determine the authenticity of the complaint before passing a judgement without thorough interaction or investigation.This would create a pleasant interaction between companies and consumers.

Today we were heard ! Thanks to the personal intervention by a senior gentleman Mr. Bhagwan Das. I hope I got his name correctly. He heard my mother and after hearing everything in detail decided to install a new disc for my parents. Immediately Mr. Ashok was sent over to do the needful.

I would like to express my deepest appreciation and gratitude to Mr. Bhagwan Das for really listening to my mother's complaint and providing a prompt and fair resolution to a senior citizen.

I would like to thank Kajal and Ashok too. It was Kajal who said here on social media that " I hear you !". As consumers we just need to be heard to get services of value in return for the money we invest.

Tata Sky thank you for restoring my belief in your services. Having started my career with Tata Sky in the customer service industry I was really hoping that you would not let down the Tata brand name and stand true to the image of the brand name Tata which is known for providing professional and best customer service worldwide.

I am aware that it may take time and patience on both sides to deal with complaints but what matters is that in the end you resolve customers complaints effectively for them to continue having faith in you. I hope that in the future too you would stand true to the great reputation of the Tata brand !

Tata Sky reaches decisions regarding customers complaints without investigation !

The matter with Tata Sky regarding removal of parts from our disc by one of their technicians to coerce us into buying a new disc should not be decided without a proper investigation. But they refuse to address that as well as the fact that their technician offered to give us illegal connection through another customer's disc !

Only Tata Sky technicians go up on the top of our building to install new discs or check connectivity because everyone in our block are Tata Sky customers. Our management does not allow anyone else up there and we have the names of their technicians who visited to resolve problems of our immediate neighbours in our block and soon after that we faced this problem.

We wanted to know exactly what issues did they deal with at the time as we are sure the two incidents are co-related. Tata Sky's refusal to reach a decision without even attempting to investigate speaks a lot about their dishonest and unprofessional ways.

They may succeed in getting their way to harass customers like this and my parents may even go ahead and buy a new disc if they want to avoid further inconvenience. But I will not leave it at this and will eventually take them to Court if I have to for the continuous harassment we have faced over different things from the time we became Tata Sky customers !

We have paid semi-annual subscription and yet we suffer and do not have connection for so many days because of their stubbornness not to deal with the matter fairly and effectively. One thing is for sure that after this through my sharing unpleasant interactions with Tata Sky on my blog and the Internet more people will come forward in exposing their dishonest customer service and they will definitely not gain many subscribers for the long term packs at least . Pathetic customer service and misleading customers into thinking they will benefit from long term packs !

Tata Sky Long Term plans are misleading !

Tata Sky's long term plans falsely promise hassle free services. They do not follow up on what they promise to their customers. When you are a Tata Sky subscriber, be prepared for the worst customer service possible. You don't get value for your money. And they keep trying to find new ways of extracting money from customers !

Be careful before subscribing to the Tata Sky long term plans as your money will be blocked when they will make sure you lose connectivity by removing parts from your disc so that you have no choice but to buy a new disc. We chose semi-annual pack thinking we will enjoy seamless and smooth services but on the contrary we were treated very badly and unprofessionally. We are without connection despite our paying for semi-annual pack because they refuse to give us connectivity as they are forcing us to buy a new disc. We are suffering because we are standing up for our Rights and demanding a thorough investigation in the matter of their technician removing parts from our disc. We could easily give into them and purchase a new disc to avoid inconvenience and loss of money every day that we are without connection but that would encourage them to repeatedly try these tactics on various customers !

I wish to start a petition against them eventually and look forward to everyone's comments there. Those who have been repeatedly encountering harassment from Tata Sky must stand together. Consumers Rights Consumers Might ! Let's stand together as ONE to be heard !

They are really not living up to the the reputed brand name of Tata ! I would think that anything related to Tatas would be very good and professional but Tata Sky has contradicted my thought process. What is even more disappointing is that they do not even value their long term customers leave alone new ones. Any company associated with the Tata brand name in America is living up to their reputation and image but unfortunately the ones in India are taking the Indian customers for granted !

TATA SKY-Worst Customers Complaints Management !

Tata Sky is totally silent on the matter of our complaint and refuse to carry out an investigation because they know their technicians are dishonest in their dealings with customers. I am very sure they took out the parts from our disc to settle another disc as they are the only people who are allowed to go on the roof of our building when they install new connections or check connectivity ! As it is this is their way of forcing customers to purchase new discs every now and then. We had subscribed to a semi-annual pack and yet we are without connection for two weeks now !

Their customer complaint management is pathetic ! And this is one company that will never ever improve it's service. They actually do not mind losing customers ! Gradually each customer of their will go to their competitor !

Tata sky's dishonest ways

The fact that Tata Sky technicians adopted illegal ways to connect us to another's disc is questionable and raises the question that they may have taken out or removed an important part from our disc to give to another or even sell it ! They can easily do that to their customers living in high rise buildings because they are alone on the roof when they are installing discs or checking discs for connectivity. I am forced to question their integrity after our recent interaction where they did not even think twice before offering us to connect to another customer's disc illegally.