Amazon India-Needs to match Amazon U.S in it's customer service

As a loyal customer of Amazon U.S, I would like to say that I enjoy shopping there and I'm quite satisfied with their customer service. Their customer service representatives are professional, helpful and demonstrate willingness to resolve issues.

However I am disappointed with Amazon India. In the past few months, I ordered some Face Shields and household appliance on behalf of my parents on Amazon India website, I feel that they do not deliver what they show or promise on their website. The face shields that I ordered were not packed correctly which resulted in the visors getting crumpled and damaged. The appliance that was delivered was not the one I ordered in the sense that it was not the same colour and did not include some of the features as reflected on their website. I wrote to them about it but they remained unresponsive. They mislead customers in that way. They don't even allow a customer to freely provide or post genuine reviews of their products on their website.

The Amazon India customer service representatives need to refine their approach and services tremendously to ensure that a customer has a smooth as well as pleasant shopping experience. Instead they make it impossible to escalate a matter. In fact their customer service is so lacking that one cannot seek any information or resolution from them regarding an issue. There is no follow up whatsoever !

LIVPURE - Die-hard unprofessional customer service

One has to endure unprofessional service from Livpure every time one interacts with them.
The person named Rakesh who services Noida area  is  quite rude and hostile. He has been harassing a senior citizen customer by continuously delaying and eventually denying timely service as discussed . In fact he orders to be reminded about the appointment instead of noting down the appointment time.
They no longer give a reference number for service request. And they do not even send reminders as was the protocol for the due three months service even after taking Rs.8000 for maintenance contract.
The senior citizen even renewed the maintenance contract and yet their water purifier has not been serviced for six months. I wonder how the corporate office of Livpure can hire such unprofessional people who do not even know how to deal with customers leave alone give good service. Highly unreliable !
I have made the senior citizen call their toll free number to request for intervention and ask them to follow up on the service request. It remains to be seen how they handle it !

CLEARTRIP HAS TO BE HELD ACCOUNTABLE FOR IT'S CARELESS & UNPROFESSIONAL ATTITUDE !

Cleartrip must honour their obligation and commitment to the customers by giving them the same fare with the same airlines when they cancel the ticket much later after the transaction and sending the ticket booking confirmation.  Or this becomes a Consumer Court case and they will have to pay damages ! I have already consulted a Lawyer and so consumers must know where they stand on such issues.

 Customers in similar situation with them should demand immediate action on this ! No words but action !

Cleartrip cannot violate the rights of a customer and as a reputed company they must stand true to their commitments to their customers !

Failure to live up to their commitment will result in a consumer court case against them and a petition against them. Let's see then as to how they stand up to their so called reputed name. Customer stand together against Cleartrip if you have faced a similar issue with Cleartrip. I urge you to stand up for your rights !

CLEARTRIP LOSES IT'S PROFESSIONAL TOUCH !

https://www.facebook.com/1488537028142174/posts/2329053080757227/

HDFC- You Did it Again !

HDFC Bank did it again ! Their rigid policies will just alienate more loyal customers leave alone attract new ones ! As it is their NRI services are pathetic ! They have no support for NRIs. Already NRIs were having issues with their log ins on internet banking from abroad and now this new ridiculous policy containing conditions for Imperia Banking even if you maintain the balances required.

And now their latest absurd policy is that even if one maintains the required balance for Imperia status, the services and privileges will be withdrawn on certain irrelevant conditions-

" Criteria for Private Banking Program 

• Work together with your Private Banking Relationship Manager on understanding your risk profile and financial goals

• Personally meet your Relationship Manager once in every two months or as per the agreed frequency to review your existing portfolio & to assist in the ongoing and future investment requirements

• Based on your goals & risk appetite, implement the Investment solutions provided in collaboration with our SEBI registered, Investment Advisory Group (IAG). "
• 
  

Now would someone please inform them that as NRIs it is impossible to meet the RM every two months in India !!!!! They better get their act straight !

Seriously I wonder what they are aiming to achieve with their unreasonable demands and continuously harassing customers and threatening to withdraw their benefits specially in their absences from the country. Many NRI customers are already so fed up of HDFC's services.

As it is their philosophy of sending RMs for so called "personal visits " to our homes holds no value in the age of internet banking and it is just an invasion of privacy for both Residents & NRI customers. Frankly such visits are just an excuse for the RMs to get entertained at our homes and is highly unprofessional. They never agree to meet at the Bank. While in some cases and situations this may work but I for one have experienced that these visits achieve nothing at all ! 

I like to set my own financial goals and understand my risk profile. These days everything is easily accessible and available on the internet. I like to connect with the RM over the phone or through emails and would bother him with a personal meeting only when absolutely necessary. Many feel the same way specially senior citizens, single women and busy professionals.    

HDFC seems to be blackmailing customers by coercing them to meet the RMs once in every two months to fulfill the so called frequency set by them to be eligible for the benefits. If one does not agree to meet then one loses the benefits. They are not even willing to give time to NRIs till their next visit home. They want our money but they do not want to give us benefits ! This just does not make any sense at all ! 

It is time to petition against them ! They are just turning into uncontrollable dictators who are not willing to bend at all. Instead of giving us the right to enjoy smooth and pleasant banking experience, they are making our lives miserable ! NRI customers will suffer the most ! The time has come to take your funds elsewhere ! 

 

https://www.facebook.com/1488537028142174/posts/2074949076167630/

Xfinity services- Makeover required !

Xfinity/Comcast services are not that satisfactory as of late in the sense that they are  communication gaps between them and their customers and they are lost in translations when it comes to asking them technical questions about their products.

While their technicians and customer care representatives are usually courteous and pleasant, some of them are not able to answer questions or resolve issues accurately concerning devices. For long I had been calling them regarding connectivity and signals issues which was ultimately addressed by a technician but only to lose signal again at several intervals during the following days.

Moreover it took several calls to confirm that there is troubleshooting with my TV Box (X1) since it is not connecting with Netflix. Initially I was told that my X1 box does not support Netflix but today on logging into my account and talking to a knowledgeable customer care representative could we finally be on the same page and it was at last confirmed that the TV Box in question was in fact Netflix compatible. He tried to rest from his end by sending a fresh signal and momentarily it worked ! Hopefully they are able to resolve the issue effectively soon.  

But it is essential to keep on at it and ask questions regarding your services and devices. Other than that I have been one of their loyal customers. But AT&T is also offering more flexible, reasonable and flexible options with no binding contracts on cable connections with a host of channels to choose from. Some of their plans are not even charging the monthly rentals for devices.

Uber Trips Charges & Receipts- Review them Always !

Always review your Uber trips charges by going to "My Trips" and clicking on the trip concerned.

Lately I noticed that I had been charged $5.00 every time when Drivers cancelled instead of I. Most times drivers would end up coming to the wrong location or cancel for a reason of their own. Either way we as customers should not be charged in such situations. So one must dispute that .

If you feel you were charged incorrectly, you must contest it. They will not credit it back to your credit card account but they will certainly return it as credit to your Uber account which you can use for an upcoming trip. All the same I feel that they should credit it to your bank account.

To Dispute Cancellation Fees click on "Review my Cancellation Fees" or "Review My Fares or Fees".