Vodafone is dishonest in it's dealings with customers. Over the time there have been lots of instances when they have overcharged customers or forced them to pay for services they have not subscribed to. Vodafone's customer service is misleading and deceptive. Vodafone often charges customers for services that they have not activated even after assurances that they won't.
Their customer service representatives as well as the Nodal office mislead customers in believing that their complaints will be addressed. But the complaints are actually never addressed at all or the investigations regarding complaints are left incomplete and unresolved.
Every time Vodafone innovates & upgrades it's technology in India, the customers have to suffer as Vodafone simply can't handle the up-gradation smoothly which results in disrupting the services of the numbers of most of their customers but Vodafone masks it's inability to handle upgradation successfully by blaming it on their customers.
Vodafone harasses customers even after the customers submit updated documents regularly on their demand. Instead of questioning their staff who do not update information of a customer even after verification of documents, they impulsively disrupt the services and deactivate the numbers of customers when customers request for a proper investigation or a written apology for the inconvenience and harassment caused. This has happened in my case and so many others.
In my case my number was deactivated because I insisted on an inquiry to take place regarding the inconvenience and stress caused to me by their Customer Care Team and Noida Vodafone shop. The other alternative I had given them was an apology letter to be sent to me for harassing me beyond comprehension even after my co-operation in submitting updated documents in June 2015. I was even willing to co-.operate again but on the condition that an investigation takes place to know why their staff did not update the information on my account after they had verified my documents on the 3rd of June 2015 which resulted in barring of my calls twice and eventually deactivation of my number. I asked them to restore my services and apologise to me to seek my co-operation in submitting documents for the second time but they refused to apologise or investigate ! Further they did not even let me take my number to another company through mobile number portability.
They are too rigid to accept their mistakes and take responsibility for their careless actions. Their staff and customer service representatives are so rude and insensitive. Vodafone as indifferent as it is in it's approach towards customers even allows it's representatives to threaten and harass customers continuously to cover up their lies. As it is in recent times Vodafone Nodal and Appellate seem to be incapable of resolving conflicts fairly and effectively as they blindly support their teams.
I had a Right to Investigation of my matter but Vodafone denied me and others that ! I feel it is very important to address our Rights and that too collectively as customers against Vodafone if that is going to make them listen and not take Indian customers for granted !
It is absolutely important that we as customers stand up for our rights as customers when our rights are being abused by companies like Vodafone. We must find a way to protect the rights of customers who are wronged ! Responsibility has to be fixed on them for not doing their job properly or this would be very unfair to any customer dealing with their unpleasantness. The time has arrived that we as customers stand united against such injustice !
United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service specially in return for our co-operation !
We have a right to be heard irrespective of whether we win or not ! There is One Right for All and None should be discriminated. One has the Right to question and a Right to information. With growing middle class touch 400 million and growing consumerism, Indian and Foreign Companies here need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.
