I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.
I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.
It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.
Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.
In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.
You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.
Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.
When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.
Always stand up for your rights...
Consumer Rights Consumer Might !
" Sadaa Haq Aithe Rakh ! "
"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."
Basically Vodafone is playing the " Blaming each other " game ! The Nodal blames the Vodafone Specialised Care team, the Vodafone Care Team blames the Noida Vodafone shop and the Noida Vodafone shop blames the technical team...while the customer suffers and the calls are barred because of Vodafone's lack of co-ordination !
ReplyDeleteThroughout the night they kept making me call all their customer care numbers but I only met with disappointment there. Then I was told that the case would be addressed first thing in the morning and the services on my phone would be restored but nothing happened. Nobody even had the courtesy to reply to my mail. And as usual Nodal remains silent !
Vodafone you have the most pathetic customer service ! Fine I also want to see how long you side with each other and block my calls. Till the time your Nodal, Vodafone Care Team and Noida Vodafone shop do not apologise in a written letter for barring my calls because of their carelessness even after my submitting documents, I will also not co-operate in submitting those documents for the second time. Either apologise on your actions or carry out an investigation !
Be careful customers because soon your calls would be barred too ! If Vodafone Nodal always ignores problems of customers, then I wonder how long will the customers keep taking this kind of treatment ! I just read on their FB page that they are even troubling customers who are trying to migrate to other companies through mobile number portability.
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ReplyDeleteBarring of calls will keep continuing as Vodafone always acts impulsively without verification or investigation ! Feel free to leave comments regarding Vodafone on my Consumer Rights Blog . At least then the Vodafone HQ may hear us ! I have lost faith in Vodafone as even if they restore my calls there is no guarantee that they will not do this again.
ReplyDeleteVodafone UK should send an investigation team here to see the negative activities of Vodafone India or somewhere down the line they may be sued or ousted from here
Unfortunately the conflict resolving authority dealing with customer complaints is not interested in passing fair judgements. And the customers do not collectively join to protect their interests. In fact the other person is just not interested in your problem till it happens to him, Vodafone's services are pathetic and their staff is so rude ! But nobody is taking any concrete action or measures to ensure that they do not get away with this every time. Going to the different channels of complaint hoping they will do justice is just a never ending misleading path.
ReplyDeleteI am being threatened by their Manager Sunil that they will now give away my number to someone else. I had submitted my documents but still my calls were barred and now they are bullying me. I have the right to take this number to another company through mobile portability. Vodafone may block my calls but they have no right to take away this number to cover the mistakes of Nodal and Noida shop, They are not ready to apologise in writing or investigate.
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