I would like to add that after so many days of pursuing the matter, I finally got a call from Philips only to inform me that they would have to consult their seniors in resolving the matter. Actually I am quite bored with their same old reply for the last several days but now all the more I am interested in learning what they have to say as their final word will determine the action I will take. I look forward to a positive response from them but we would have to wait and watch...

Right now they are trying their best to protect their Dealer and themselves by stressing that the offer is valid on select models. I noticed that after my complaint, they had even brought about changes in their terms and conditions on their website. Fortunately during my first call of complaint to them, I had confirmed that the offer was valid on the model we had bought. In fact, their Managers and Executives had time and again confirmed to me during the calls that the Diwali offer was valid on all Philips products. As you know and are informed when calling them,their calls are recorded. People always note down the dates of your complaints and the names of the people you speak with as this really helps in terms of reference. Also,always follow up your complaint by repeated emails as well.

I had sent them three reminders about my complaint via email and called them many times as well. But I think that my comments on their Facebook page and my live chat on their website attracted their attention. Also thanks to the Facebook page, I was able to get the Philips India email id which was not given to me by the customer service and is not available on the website.

After my first call to Philips, I was told to visit the Better Deals Store to get my free gift and Philips said that they would intervene to assist me in the matter,. That is when I called Better Deals to speak with them before visiting the store. I told them that according to Philips, I was entitled to the gift. But Better Deals refused to co-operate and I was told again that Philips has no such offers on " any" of their products. He told me that however he may give me that gift if Philips sends an email and added that I could buy that cookware ( the free gift assigned to the Cooktop) with a discount of Rs.1000 .

Now my point is that how can Philips India advertise about their Diwali promotions even on say " select models"  when their Dealers say that such offers do not exist at all specially on Cooktops.Then the advertisements on TV and Philips Website are a lie !  There is lack of co-ordination between them or someone is misleading the consumers here and keeping many free gifts for their personal use. Whatever the reason, I intend to find out soon by demanding an inquiry so that other customers do not face the same problem. We want answers here even if there is a positive resolution to this matter. They have tried my patience by deliberately delaying the matter for so long and now I demand not only a positive response to my case but also concrete assurance that steps would be taken to ensure that such things do not happen in the future. I have suggested that there should be more clarity in their promotions and they should be more specific regarding the model numbers if the offer is on selected models.As it is , every company offers Diwali gifts on all their products..

Let's see what their response is ...I have planned an interesting way of tackling this problem incase their resolution is not favourable but I would have to wait to share that with you ! ;) Well in the meantime enjoy the Festive Season Indians... :)