It is high time Philips India stops tarnishing the age old reputed brand name. It should provide proper customer service to it's customers which is our right ! Customer feedback mostly negative can be found on the Facebook page of Philips India COMPANY . Actually it is quite informative and I learnt a lot from others who are facing similar problems with Philips India and  about the possible difficulties involved in selecting Philips products. It is essential to register your product as well but many are facing problems with something as small as even registering the serial number of the product. Some have received damaged products while some are facing obstacles in getting them repaired by the Company. There is an endless list and the story goes on...Some customers are even joining together to take them to Consumers Court.

Basically every company faces some negative reaction at one time or another but it is it's responses and resolutions to those complaints is what maintains it's image and reputation. As an ex-Hotelier, I always believe in good customer service and the Hyatt training always taught us to exceed guest expectations and that the Customer should never suffer as their feedback is very important. A proper follow up of the complaint by the Company and a responsible response in resolving it is required as well.