Just recently we had purchased a Philips Induction Cooktop from Better Deals, GIP Mall Noida. We were denied the free Non-Stick Cookware worth Rs.2,269 that comes with it under the Diwali Offer. It has been very unpleasant shopping experience....But I decided to escalate the matter and am prepared to wait as long as it takes to fight for my right as a customer and to be granted a positive resolution. I would advise the same to any other person who has faced similar problems with the products or customer service of Philips India.
I complained to Philips about it by calling them on their toll free customer service number and later followed it up with several emails and calls. But Philips India has demonstrated lack of sensitivity towards my complaint by not responding with a prompt action to provide the best resolution. There has been a careless response and lack of co-ordination between it's head office , customer care and the dealers. There has been no follow up whatsoever. They have a long history of treating their customers in such a manner and a list of complaints about their products and services can be found on their Facebook page. They have a bad attitude and do not deliver the promised service even in the guarantee period of the products. I was surprised to read that most customers even received damaged products.
In fact I have been wasting calls,time and energy by getting in touch with them every second day to remind them of my complaint lodged on the 11th of Oct and requesting them to keep me updated with a proper follow up. I even called up the store at the Mall and I was told that there are no Diwali Offers on Philips products which is untrue.
While their Executives and Managers have been assuring me that they will get back to me with a response as they stated that I am entitled to the free gift under the Diwali offer , nobody has got back till date. I would like to advise all not to be misled by their advertisements and to think carefully before buying their products. It is very disappointing to find out that Philips India is tarnishing the name of Philips Worldwide . In the 70s, my father had bought an electric shaver from Philips,U.K and it is still being used. We respected the brand name and that is why we went ahead and bought this Cooktop but now with their recent attitude we are not confident that Philips India would provide use good service even under the guarantee period.
I intend to escalate this matter further as responsibility has to be fixed on their dealer and I demand answers as a customer. Accordingly I will do the needful and if compelled will not hesitate to take this complaint to the Consumers Court and Media.It has been very unpleasant shopping a Philips product this festive season as they are misleading customers by their advertisements about festive offers and spoiling their image by giving shops and dealers the power to decide to deny customers their free gifts.
Philips India has not lived up to their brand name. Diwali offers have to be universal in this country and they cannot be selective in giving out free gifts to customers. Philips India has to take back the Induction Cooktop we purchased or restore our confidence in their services by delivering the free gift assigned to the Cooktop as per their advertisement on the TV and website.
People please think twice before buying their products specially in the festive season....
I complained to Philips about it by calling them on their toll free customer service number and later followed it up with several emails and calls. But Philips India has demonstrated lack of sensitivity towards my complaint by not responding with a prompt action to provide the best resolution. There has been a careless response and lack of co-ordination between it's head office , customer care and the dealers. There has been no follow up whatsoever. They have a long history of treating their customers in such a manner and a list of complaints about their products and services can be found on their Facebook page. They have a bad attitude and do not deliver the promised service even in the guarantee period of the products. I was surprised to read that most customers even received damaged products.
In fact I have been wasting calls,time and energy by getting in touch with them every second day to remind them of my complaint lodged on the 11th of Oct and requesting them to keep me updated with a proper follow up. I even called up the store at the Mall and I was told that there are no Diwali Offers on Philips products which is untrue.
While their Executives and Managers have been assuring me that they will get back to me with a response as they stated that I am entitled to the free gift under the Diwali offer , nobody has got back till date. I would like to advise all not to be misled by their advertisements and to think carefully before buying their products. It is very disappointing to find out that Philips India is tarnishing the name of Philips Worldwide . In the 70s, my father had bought an electric shaver from Philips,U.K and it is still being used. We respected the brand name and that is why we went ahead and bought this Cooktop but now with their recent attitude we are not confident that Philips India would provide use good service even under the guarantee period.
I intend to escalate this matter further as responsibility has to be fixed on their dealer and I demand answers as a customer. Accordingly I will do the needful and if compelled will not hesitate to take this complaint to the Consumers Court and Media.It has been very unpleasant shopping a Philips product this festive season as they are misleading customers by their advertisements about festive offers and spoiling their image by giving shops and dealers the power to decide to deny customers their free gifts.
Philips India has not lived up to their brand name. Diwali offers have to be universal in this country and they cannot be selective in giving out free gifts to customers. Philips India has to take back the Induction Cooktop we purchased or restore our confidence in their services by delivering the free gift assigned to the Cooktop as per their advertisement on the TV and website.
People please think twice before buying their products specially in the festive season....
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