I always stand up for what I believe in and what is right even if it means standing alone...In life standing up for your rights is never easy but it is very important to embark on this Long and difficult path to enforce and protect your individual and consumer rights.We all must be aware of our rights.In exercising our rights are we truly free individuals.

I have won many long customer battles against Banks,Phone Companies, Airlines, Electronics Companies etc. I have devoted time and energy to demand positive resolutions for myself and people around me. I hate it when one is denied what every customer has a right to...and that is when I find it important to address it and complain about it. I know it takes time to escalate matters but somehow I prefer to address it no matter what. Having lived in America for sometime, I give a lot of importance to Individual Rights.

It is my nephew who inspired me to write this blog. He felt the importance of his rights and the need to address this subject in a blog very early in age when he was unhappy with the services of a certain Airline. It was then that he suggested that I should write a blog concerning such matters too.

Everyone has certain rights but we are usually not informed about them or do not exercise them. We have a right to be heard...and we must never forget that. There is One Right for All and None should be discriminated. One has the right to question and a right to information. With growing middle class touch 400 million and consumerism, Indian Companies need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

In this blog, I would like us to share our knowledge about how best to address our complaints effectively as a customer or consumer. It is also important to inform people about the poor customer services provided by reputed brand names. But I would also like to hi-light the names of companies and brands who have co-operated with customers and given positive responses. Please do share your experiences too.

You do not win every battle in life but you learn lessons from it and hopefully live to win it some day. Through this blog ,I would like to inspire people to stand up for their rights and if needed fight for it but the fight for your rights has to be fair and honest. I aim to create a direction and awareness for people who are not given their due rights as an individual first and then as a consumer. There are always solutions and there are way to reach those solutions or alternatives as customers through proper channels.

Whenever you have been able to get your rights heard, you should generously share that knowledge as how best to achieve that so that others could follow that too. Pay it forward ! We should share knowledge and in doing so we will learn more from each other. Alone you can stand up for your rights but with people behind you and with you , there will be more force in it and consumers and customers will not be taken for granted. United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service.

When there is a will there is a way. When you stand up for your rights and for others , somebody will listen to you sooner or later. Your voice will be heard ! But for that you have to speak out ! Silence can sometimes be mistaken as weakness or indifference. Always know your rights and request for those rights to be implemented but if they are not then demand that justice be served.


Always stand up for your rights...

Consumer Rights Consumer Might !

" Sadaa Haq Aithe Rakh ! "

"Manzil mushkil to Kya... Humhe to us rah par chalna hi hai..."


Friday, November 15, 2013

Lack of Responsibility shown by HP India in Disposal/Recycling of HP Laptop Batteries

As I had mentioned earlier on, my battle with HP India continues regarding proper disposal of Laptop Batteries specially the ones that were replaced under the Recalled Battery Programme. For years now I have been calling HP India concerning this serious matter and have complained and escalated the matter many times. Now the time has come to address this with them on a very serious tone as they cannot escape responsibility to dispose their Laptop Batteries in a correct manner. Their careless response over the years has irritated and shocked me as I was always told that I should just dispose my HP Laptop Battery in normal garbage. I was made to feel that I was just being difficult in questioning their stand and responsibility in this matter. I have been consulting my brother and friends in the U.S to re-confirm how they dispose their laptop batteries out there and I was told that they return it to the company for recycling as that is the responsible approach by them and the companies there to prevent damaging the environment. Now that makes me wonder that unlike HP Worldwide, why is HP India not taking responsibility to dispose their laptop batteries safely ?

In fact , DELL India  has already taken initiative to make it simple for their consumers to dispose the Laptop batteries in a safe manner by recycling them. I came across this information when I was researching on the subject concerning Disposal of Laptop Batteries in India. DELL offers it's customers discount on new Laptop Batteries on returning old ones. At one time, someone connected with HP did tell me that on returning my Laptop Battery, the guarantee period on the replaced battery would extend but later nobody came forward to take that responsibility.

It is so important to create awareness amongst Consumers to responsibly dispose their used or non- working a Laptop Batteries. Unfortunately, instead of encouraging and motivating consumers to do just that HP India is giving them wrong advice and sending them in the wrong direction. I am surprised that a reputed name like HP is allowing that to happen in India. We all share the same earth and it makes no sense that while one part of the world is led to responsibly dispose Laptop Batteries by HP to avoid damage to the environment, the other half on the other hand is not even encouraged to go in the same direction. I know that my fight against HP India concerning this serious issue may take away more years from me but I stand committed to create awareness amongst other consumers in India my doing my bit and forcing HP to show real responsibility in this direction here.

Please read the following article regarding this issue-


http://en.community.dell.com/dell-blogs/d2d-india/b/d2d-india/archive/2011/02/22/dell-launches-laptop-battery-recycling-program-in-india.aspxhttp://en.community.dell.com/dell-blogs/d2d-india/b/d2d-india/archive/2011/02/22/dell-launches-laptop-battery-recycling-program-in-india.aspx
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  1. Simrit KapilaJuly 25, 2015 at 12:05 PM

    Wake up HP ! You need to take a responsible stand on this issue but it seems words are wasted on you ! You are abusing the environment with the improper disposal of your laptop batteries specially the defective recalled batteries which are so hazardous. I don't recommend anyone to deal with them or buy their products. Over the years not even once did they follow up on this case or made any attempts whatsoever to get in touch with me to solve this long lasting problem. I have all the proof in the form of emails to support my allegations against them ! Maybe HP India is careless in their response to the entire matter but I expected a more serious approach from HP Worldwide in handling the entire matter. HP can never advocate it's contribution in protecting the environment for sure...

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I would sincerely welcome your honest feedback and reviews of my posts as well as various companies. Also it would be great if you share similar experiences...

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