Having worked at Hyatt Regency, I am trained to give the best possible guest services in any line of work that I apply my skills to. Hyatt Regency Hotel had online job training for " exceeding guest expectations". It is so important to exceed the expectations of our guests, clients or customers in any field of work to create a favourable first impression.
After that it is even more important to maintain the favourable image you have created by providing continuous and everlasting efficient services. That is when Follow-up comes into play as follow up is essential to know the impressions and needs of the guests and specially regarding their complaints.
In the last couple of years,I have noticed that Hotels,hospitals, airlines ,banks and companies are lacking in providing the best services to the customers and exceeding their expectations. What is more irritating is their lack of responsibility and taking the appropriate action to fix responsibility and making it up to the customer for inconvenience caused.
Gradually I will address all the unpleasant experiences faced by customers from my personal experiences and research to stress that these institutions and companies need to adopt a responsible and positive attitude towards their customers to keep winning them back. Be it Reliance, Airtel, HSBC,Citibank,HDFC,HP, Make My Trip, Philips, Deutsche Bank, Mahendra Holidays, Air-India or Nike India, a very responsible and positive attitude is called for in dealing with their customers and their problems.
As I advocate ,it is our right to get the best possible service and value for money and one should not feel awkward or shy to expect that at any place anywhere. Also we must too provide the same pleasant and professional service at our work place.
After that it is even more important to maintain the favourable image you have created by providing continuous and everlasting efficient services. That is when Follow-up comes into play as follow up is essential to know the impressions and needs of the guests and specially regarding their complaints.
In the last couple of years,I have noticed that Hotels,hospitals, airlines ,banks and companies are lacking in providing the best services to the customers and exceeding their expectations. What is more irritating is their lack of responsibility and taking the appropriate action to fix responsibility and making it up to the customer for inconvenience caused.
Gradually I will address all the unpleasant experiences faced by customers from my personal experiences and research to stress that these institutions and companies need to adopt a responsible and positive attitude towards their customers to keep winning them back. Be it Reliance, Airtel, HSBC,Citibank,HDFC,HP, Make My Trip, Philips, Deutsche Bank, Mahendra Holidays, Air-India or Nike India, a very responsible and positive attitude is called for in dealing with their customers and their problems.
As I advocate ,it is our right to get the best possible service and value for money and one should not feel awkward or shy to expect that at any place anywhere. Also we must too provide the same pleasant and professional service at our work place.
No comments:
Post a Comment
I would sincerely welcome your honest feedback and reviews of my posts as well as various companies. Also it would be great if you share similar experiences...