Tata Sky finally heard us ! - My letter of appreciation

I would like to thank all who supported my post. Even one person's support can make a difference. Imagine if all consumers would stand together to be heard ! Sometimes one needs to be persistent as a consumer to be heard by companies.

And companies need to hear consumers to know their grievances so that they can improve their services and resolve complaints effectively . Company representatives if experienced can easily differentiate between a genuine and false complaint and work accordingly. But they must always hear the consumers first to determine the authenticity of the complaint before passing a judgement without thorough interaction or investigation.This would create a pleasant interaction between companies and consumers.

Today we were heard ! Thanks to the personal intervention by a senior gentleman Mr. Bhagwan Das. I hope I got his name correctly. He heard my mother and after hearing everything in detail decided to install a new disc for my parents. Immediately Mr. Ashok was sent over to do the needful.

I would like to express my deepest appreciation and gratitude to Mr. Bhagwan Das for really listening to my mother's complaint and providing a prompt and fair resolution to a senior citizen.

I would like to thank Kajal and Ashok too. It was Kajal who said here on social media that " I hear you !". As consumers we just need to be heard to get services of value in return for the money we invest.

Tata Sky thank you for restoring my belief in your services. Having started my career with Tata Sky in the customer service industry I was really hoping that you would not let down the Tata brand name and stand true to the image of the brand name Tata which is known for providing professional and best customer service worldwide.

I am aware that it may take time and patience on both sides to deal with complaints but what matters is that in the end you resolve customers complaints effectively for them to continue having faith in you. I hope that in the future too you would stand true to the great reputation of the Tata brand !

Tata Sky reaches decisions regarding customers complaints without investigation !

The matter with Tata Sky regarding removal of parts from our disc by one of their technicians to coerce us into buying a new disc should not be decided without a proper investigation. But they refuse to address that as well as the fact that their technician offered to give us illegal connection through another customer's disc !

Only Tata Sky technicians go up on the top of our building to install new discs or check connectivity because everyone in our block are Tata Sky customers. Our management does not allow anyone else up there and we have the names of their technicians who visited to resolve problems of our immediate neighbours in our block and soon after that we faced this problem.

We wanted to know exactly what issues did they deal with at the time as we are sure the two incidents are co-related. Tata Sky's refusal to reach a decision without even attempting to investigate speaks a lot about their dishonest and unprofessional ways.

They may succeed in getting their way to harass customers like this and my parents may even go ahead and buy a new disc if they want to avoid further inconvenience. But I will not leave it at this and will eventually take them to Court if I have to for the continuous harassment we have faced over different things from the time we became Tata Sky customers !

We have paid semi-annual subscription and yet we suffer and do not have connection for so many days because of their stubbornness not to deal with the matter fairly and effectively. One thing is for sure that after this through my sharing unpleasant interactions with Tata Sky on my blog and the Internet more people will come forward in exposing their dishonest customer service and they will definitely not gain many subscribers for the long term packs at least . Pathetic customer service and misleading customers into thinking they will benefit from long term packs !

Tata Sky Long Term plans are misleading !

Tata Sky's long term plans falsely promise hassle free services. They do not follow up on what they promise to their customers. When you are a Tata Sky subscriber, be prepared for the worst customer service possible. You don't get value for your money. And they keep trying to find new ways of extracting money from customers !

Be careful before subscribing to the Tata Sky long term plans as your money will be blocked when they will make sure you lose connectivity by removing parts from your disc so that you have no choice but to buy a new disc. We chose semi-annual pack thinking we will enjoy seamless and smooth services but on the contrary we were treated very badly and unprofessionally. We are without connection despite our paying for semi-annual pack because they refuse to give us connectivity as they are forcing us to buy a new disc. We are suffering because we are standing up for our Rights and demanding a thorough investigation in the matter of their technician removing parts from our disc. We could easily give into them and purchase a new disc to avoid inconvenience and loss of money every day that we are without connection but that would encourage them to repeatedly try these tactics on various customers !

I wish to start a petition against them eventually and look forward to everyone's comments there. Those who have been repeatedly encountering harassment from Tata Sky must stand together. Consumers Rights Consumers Might ! Let's stand together as ONE to be heard !

They are really not living up to the the reputed brand name of Tata ! I would think that anything related to Tatas would be very good and professional but Tata Sky has contradicted my thought process. What is even more disappointing is that they do not even value their long term customers leave alone new ones. Any company associated with the Tata brand name in America is living up to their reputation and image but unfortunately the ones in India are taking the Indian customers for granted !

TATA SKY-Worst Customers Complaints Management !

Tata Sky is totally silent on the matter of our complaint and refuse to carry out an investigation because they know their technicians are dishonest in their dealings with customers. I am very sure they took out the parts from our disc to settle another disc as they are the only people who are allowed to go on the roof of our building when they install new connections or check connectivity ! As it is this is their way of forcing customers to purchase new discs every now and then. We had subscribed to a semi-annual pack and yet we are without connection for two weeks now !

Their customer complaint management is pathetic ! And this is one company that will never ever improve it's service. They actually do not mind losing customers ! Gradually each customer of their will go to their competitor !

Tata sky's dishonest ways

The fact that Tata Sky technicians adopted illegal ways to connect us to another's disc is questionable and raises the question that they may have taken out or removed an important part from our disc to give to another or even sell it ! They can easily do that to their customers living in high rise buildings because they are alone on the roof when they are installing discs or checking discs for connectivity. I am forced to question their integrity after our recent interaction where they did not even think twice before offering us to connect to another customer's disc illegally.

Tata Sky continues to harass customers !

TATA SKY SILENT ON THE MATTER & NOT CARRYING OUT THOROUGH INVESTIGATION REGARDING OUR COMPLAINT

Tata Sky customers suffer even after paying semi- annual subscription ! Beware this could happen to you ! They could remove parts from your disc to force you to buy a new one...

Attached is copy of the email my father sent to Tata Sky customer care on July 5 Th 2017-

" Reference my email of today attached
The following is brought to your notice in connection with Service Request No. YEBQ7NZ-Connection No. 1174069888

1, Your representative Sh. Pavan visited this morning and after checking the Dish Antenna on the roof of the Building told my wife that all the electronic signals receiving devices were missing from the Dish Antenna and that we have to get a new Dish costing about Rs 1,000 or more. He also informed that he had connected our Dish to some other Dish to enable service to be resumed. My wife told him to DISCONNECT  the same as t was not legally correct to do so. He thereafter did so.
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2.My wife also told him that the rooftop had controlled access by our building Security who give the key for the roof-top only to Dish TV services after entering the particulars of the Tata Sky technicians.

3.We then checked the Security Entry  Register to check the visits of Tata Sky technicians' from June 22 onwards. Details are as under:
June 22     Tata Sky Rep. but scribbled his name in illegible manner. Telephone Number entered  9540244705. Visited in response to service request from G Block
June 23        Tate Sky Rep Ganesh visited in response to service request from Flat GBlock
 July 04    Tata Sky rep Vishal visited in response to our request
July 05        Tata Sky rep Pawan visited rooftop in response to our request
I have the apt. numbers

4.Since Security gives controlled access to rooftop where the Dish Antennas are  located  it is NOT possible for a third party to visit and remove the electronic devices from our Dish Antenna. Also it is not possible for any Non-Technical person t. o remove the electronic devices from the Dish Antenna. What is possible is that one of your Rps. to fix the problem of another Flat effected a change. Our problems started from June 22 owards.

The details of Complaints serviced by your Reps should be available at your end and Tata Sky is requested to investigate the jobs done by each rep.

Intriguingly, when Vishal visited yesterday he did not point out any missing electronic devices or he just came as a formality and did not investigate the fault.

On all counts therefore, Tata Sky is responsible for the missing electronic devices and therefore your considered reply of readiness to replace the missing electronic devices AT NO COST TO US will be AWAITED BEFORE WE ESCALATE THE MATTER  in ways open to us.

For all practical purposes the Complaint stands NOT SERVICED. The same was intimated to your Customer Care Rep.ROOPA when she rang up this afternoon. My wife DID NOT SIGN  the Completion Report as the problem persists."

Delhi Haat administration's unfair treatment ! - Word with a certain craftsman

Delhi Haat is no longer as authentic as it used to be in the early days when it gave equal opportunity to all craftsmen and artisans from different States to showcase their talents. Now it has become very commercial because stalls are basically given to the same shopkeepers and same States every time because of which many craftsmen from other States feel left out and harassed.

It seems Delhi Haat administration is clearly becoming very selective and partial to some by giving the best spots and stalls to states of their choices only which clearly demonstrates their discrimination. Or is it that corruption is eroding the Delhi Haat administration ? Word and feedback from certain craftsmen has it that how ever much they may appeal to the administration, they are never ever given a chance to display their handicrafts at the best location at Delhi Haat or perform even free puppet shows for that matter any more.

In fact they are pushed to the farther most dark side or the extreme end of Delhi Haat which does not do justice to their handicrafts as that end is hardly frequented that much by visitors. According to one craftsman from Rajasthan, the people or shopkeepers who are winning good positions of stalls at Delhi Haat are apparently giving expensive gifts or bribes to ensure that their positions of stalls remain permanent.  

Stalls should be given on rotation basis. Denying people every time the right, chance and opportunity to display their handicrafts at the best spot there and always giving them the worst positions of stalls is highly discriminatory. Such matters should be thoroughly investigated based on the feedback of the craftsmen to weigh the truth and get to the bottom of the issue to resolve it.

Great India Place Mall- You can never lose a thing there !

If you lose anything at GIP Mall Noida, you will definitely find it soon enough. Either you will have to contact their Lost & Found Dept. or they will contact you if your shopping bag contains a bill as well. If you have paid through credit card, they will locate you on your number through the bill. We had dropped one of our shopping bags once and that too outside the mall and realised much later when we were on our way home.

The security guard Ram Prasad ji had located the bag immediately through his alertness and sent it to the Lost & Found section. Following that Mr. Manohar got in touch with us to inform that we could collect our lost bag from them. This goes to show that their outside security guards as well as the Lost & Found section there are doing a great job and are quite efficient ! Feedback has it that people have also recovered their money that they dropped or lost at the mall. My compliments to the two people named in this article for doing their job well !

Tata Sky does it again !

In the entire time that we have subscribed to Tata Sky, never have we ever received the vouchers selected at the time of payment. These vouchers are equivalent to the amount you pay for the subscription.

Last time which was about six months back, I had complained about not receiving all the vouchers amounting to the semi-annual charge but Tata Sky deliberately kept delaying addressing the matter till it was too late. They got away with not being accountable by just recently stating that now it was too late to give those vouchers to us as they had already expired. It took them six months to come to that unfair resolution to the complaint and I have it on record.

That is when I had told them that they will eventually have to be answerable if they repeat the same carelessness once again this month when we renew our semi-annual HD platinum pack. And as I had expected, as usual yet again Tata Sky did not send us those selected vouchers equivalent to the amount of payment of Rs.4365 on our email id.

So what does Tata Sky have to say now ??? It is high time Tata Sky takes responsibility for their actions and show some responsibility towards their customers. For their information might I add that the vouchers in question now are not expired and so they must immediately send us those vouchers. These vouchers are the same amount as the amount which was paid on Feb. 1st 2017 which is a large amount and so remembering the codes of so many vouchers is almost impossible and that is why these should be sent on the registered email id as promised. I am following this case on my Consumer Rights blog as well as social media page One Right ! If nothing else, people should be aware that Tata Sky cheats customers and misleads them. Tata Sky does not deliver what they promise ! 

Tata Sky lies & misleads customers !

Reference # UKE9MID , Tata Sky states today after six months that they had already sent vouchers to our registered email id on the 23rd of August 2016 which is UTTERLY FALSE !!! The vouchers never reached us and that is why I kept complaining about it since August till date ! Why would I be complaining in the first place had the vouchers reached me !?

As expected Tata Sky lies and misleads customers. The various reference numbers attached to my case will indicate that they too somewhere agreed in the beginning that the vouchers never reached me and so kept looking into it but now to cover up their mistake they are coming up with this absurd excuse. It is their fault and they should make up for all the inconvenience caused and the time as well as energy wasted from our side in pursuing this case. Because of their delay in addressing this complaint instantly the entitled vouchers never reached us and expired . Naturally now the validity of the vouchers cannot be extended because they have expired due to their carelessness. But there are other ways they can compensate the customers one of them is by issuing fresh vouchers. On top of it they had the audacity to resend the expired vouchers in Dec. Couldn't they have sent the vouchers well within time ? I just hope they are not using the vouchers meant for the customers. These vouchers in question were equivalent to a large amount since they were for the six months subscription.

I will escalate my complaint on social media platforms as well as my Consumer Rights Blog ONE RIGHT FB page to inform consumers about how Tata Sky misleads people by falsely promising customers vouchers equivalent to the amount paid at time of recharge but never really sending them to customers. In my long association with this company, the vouchers have never reached us on our registered email id.

False assurances and lies are what can be expected from Tata Sky staff. As said earlier, their staff is spoiling the brand name of Tata by their unprofessional attitude. Tata Sky can never handle complaints effectively and positively. With Tata Sky it is only words and no action !

Consumers beware ! Tata Sky will mislead you where their products and services are concerned and harass you endlessly to exhaust you completely till you are forced to just give up on your complaint ! Tata Sky will never ever handle your complaints seriously and fairly !

Better watch out Tata Sky ! This time I am following this issue on social media and would be watching closely whether Tata Sky send the entitled vouchers at the time of payment end of this month. Perhaps this time they would be under pressure to send the entitled vouchers at the time of payment because I would be going live on the internet about my feedback regarding this long time issue !