TATA SKY SILENT ON THE MATTER & NOT CARRYING OUT THOROUGH INVESTIGATION REGARDING OUR COMPLAINT
Tata Sky customers suffer even after paying semi- annual subscription ! Beware this could happen to you ! They could remove parts from your disc to force you to buy a new one...
Attached is copy of the email my father sent to Tata Sky customer care on July 5 Th 2017-
" Reference my email of today attached
The following is brought to your notice in connection with Service Request No. YEBQ7NZ-Connection No. 1174069888
1, Your representative Sh. Pavan visited this morning and after checking the Dish Antenna on the roof of the Building told my wife that all the electronic signals receiving devices were missing from the Dish Antenna and that we have to get a new Dish costing about Rs 1,000 or more. He also informed that he had connected our Dish to some other Dish to enable service to be resumed. My wife told him to DISCONNECT the same as t was not legally correct to do so. He thereafter did so.
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2.My wife also told him that the rooftop had controlled access by our building Security who give the key for the roof-top only to Dish TV services after entering the particulars of the Tata Sky technicians.
3.We then checked the Security Entry Register to check the visits of Tata Sky technicians' from June 22 onwards. Details are as under:
June 22 Tata Sky Rep. but scribbled his name in illegible manner. Telephone Number entered 9540244705. Visited in response to service request from G Block
June 23 Tate Sky Rep Ganesh visited in response to service request from Flat GBlock
July 04 Tata Sky rep Vishal visited in response to our request
July 05 Tata Sky rep Pawan visited rooftop in response to our request
I have the apt. numbers
4.Since Security gives controlled access to rooftop where the Dish Antennas are located it is NOT possible for a third party to visit and remove the electronic devices from our Dish Antenna. Also it is not possible for any Non-Technical person t. o remove the electronic devices from the Dish Antenna. What is possible is that one of your Rps. to fix the problem of another Flat effected a change. Our problems started from June 22 owards.
The details of Complaints serviced by your Reps should be available at your end and Tata Sky is requested to investigate the jobs done by each rep.
Intriguingly, when Vishal visited yesterday he did not point out any missing electronic devices or he just came as a formality and did not investigate the fault.
On all counts therefore, Tata Sky is responsible for the missing electronic devices and therefore your considered reply of readiness to replace the missing electronic devices AT NO COST TO US will be AWAITED BEFORE WE ESCALATE THE MATTER in ways open to us.
For all practical purposes the Complaint stands NOT SERVICED. The same was intimated to your Customer Care Rep.ROOPA when she rang up this afternoon. My wife DID NOT SIGN the Completion Report as the problem persists."
Tata Sky customers suffer even after paying semi- annual subscription ! Beware this could happen to you ! They could remove parts from your disc to force you to buy a new one...
Attached is copy of the email my father sent to Tata Sky customer care on July 5 Th 2017-
" Reference my email of today attached
The following is brought to your notice in connection with Service Request No. YEBQ7NZ-Connection No. 1174069888
1, Your representative Sh. Pavan visited this morning and after checking the Dish Antenna on the roof of the Building told my wife that all the electronic signals receiving devices were missing from the Dish Antenna and that we have to get a new Dish costing about Rs 1,000 or more. He also informed that he had connected our Dish to some other Dish to enable service to be resumed. My wife told him to DISCONNECT the same as t was not legally correct to do so. He thereafter did so.
i
2.My wife also told him that the rooftop had controlled access by our building Security who give the key for the roof-top only to Dish TV services after entering the particulars of the Tata Sky technicians.
3.We then checked the Security Entry Register to check the visits of Tata Sky technicians' from June 22 onwards. Details are as under:
June 22 Tata Sky Rep. but scribbled his name in illegible manner. Telephone Number entered 9540244705. Visited in response to service request from G Block
June 23 Tate Sky Rep Ganesh visited in response to service request from Flat GBlock
July 04 Tata Sky rep Vishal visited in response to our request
July 05 Tata Sky rep Pawan visited rooftop in response to our request
I have the apt. numbers
4.Since Security gives controlled access to rooftop where the Dish Antennas are located it is NOT possible for a third party to visit and remove the electronic devices from our Dish Antenna. Also it is not possible for any Non-Technical person t. o remove the electronic devices from the Dish Antenna. What is possible is that one of your Rps. to fix the problem of another Flat effected a change. Our problems started from June 22 owards.
The details of Complaints serviced by your Reps should be available at your end and Tata Sky is requested to investigate the jobs done by each rep.
Intriguingly, when Vishal visited yesterday he did not point out any missing electronic devices or he just came as a formality and did not investigate the fault.
On all counts therefore, Tata Sky is responsible for the missing electronic devices and therefore your considered reply of readiness to replace the missing electronic devices AT NO COST TO US will be AWAITED BEFORE WE ESCALATE THE MATTER in ways open to us.
For all practical purposes the Complaint stands NOT SERVICED. The same was intimated to your Customer Care Rep.ROOPA when she rang up this afternoon. My wife DID NOT SIGN the Completion Report as the problem persists."
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