I would like to thank all who supported my post. Even one person's support can make a difference. Imagine if all consumers would stand together to be heard ! Sometimes one needs to be persistent as a consumer to be heard by companies.
And companies need to hear consumers to know their grievances so that they can improve their services and resolve complaints effectively . Company representatives if experienced can easily differentiate between a genuine and false complaint and work accordingly. But they must always hear the consumers first to determine the authenticity of the complaint before passing a judgement without thorough interaction or investigation.This would create a pleasant interaction between companies and consumers.
Today we were heard ! Thanks to the personal intervention by a senior gentleman Mr. Bhagwan Das. I hope I got his name correctly. He heard my mother and after hearing everything in detail decided to install a new disc for my parents. Immediately Mr. Ashok was sent over to do the needful.
I would like to express my deepest appreciation and gratitude to Mr. Bhagwan Das for really listening to my mother's complaint and providing a prompt and fair resolution to a senior citizen.
I would like to thank Kajal and Ashok too. It was Kajal who said here on social media that " I hear you !". As consumers we just need to be heard to get services of value in return for the money we invest.
Tata Sky thank you for restoring my belief in your services. Having started my career with Tata Sky in the customer service industry I was really hoping that you would not let down the Tata brand name and stand true to the image of the brand name Tata which is known for providing professional and best customer service worldwide.
I am aware that it may take time and patience on both sides to deal with complaints but what matters is that in the end you resolve customers complaints effectively for them to continue having faith in you. I hope that in the future too you would stand true to the great reputation of the Tata brand !
And companies need to hear consumers to know their grievances so that they can improve their services and resolve complaints effectively . Company representatives if experienced can easily differentiate between a genuine and false complaint and work accordingly. But they must always hear the consumers first to determine the authenticity of the complaint before passing a judgement without thorough interaction or investigation.This would create a pleasant interaction between companies and consumers.
Today we were heard ! Thanks to the personal intervention by a senior gentleman Mr. Bhagwan Das. I hope I got his name correctly. He heard my mother and after hearing everything in detail decided to install a new disc for my parents. Immediately Mr. Ashok was sent over to do the needful.
I would like to express my deepest appreciation and gratitude to Mr. Bhagwan Das for really listening to my mother's complaint and providing a prompt and fair resolution to a senior citizen.
I would like to thank Kajal and Ashok too. It was Kajal who said here on social media that " I hear you !". As consumers we just need to be heard to get services of value in return for the money we invest.
Tata Sky thank you for restoring my belief in your services. Having started my career with Tata Sky in the customer service industry I was really hoping that you would not let down the Tata brand name and stand true to the image of the brand name Tata which is known for providing professional and best customer service worldwide.
I am aware that it may take time and patience on both sides to deal with complaints but what matters is that in the end you resolve customers complaints effectively for them to continue having faith in you. I hope that in the future too you would stand true to the great reputation of the Tata brand !
